Cisco Systems 8961 manual OL-20861-01

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Chapter 8 Configuring Features, Templates, Services, and Users

Managing the User Options Web Pages

Step 6 Choose the device that you want to associate with the end user by checking the box to the left of the device.

Step 7 Click Save Selected/Changes to associate the device with the end user.

		Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)

	OL-20861-01			8-35
	OL-20861-01			8-35

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Contents Text Part Number OL-20862-01 Americas HeadquartersPage Iii N T E N T SManager Key Expansion Module Settings on the Phone Interacting with Cisco Unified Wireless APs Vii Configuring Personal DirectoryViii Status MenuTechnical Specifications Installing the Wall Mount for the Cisco Unified IP Phone E-1 Audience OverviewOrganization Chapter DescriptionXii Cisco Product Security Overview Related DocumentationCisco Unified IP Phones 8961, 9951, XiiiConvention Description Document ConventionsBoldface font XivAn Overview of the Cisco Unified IP Phone 1describes the buttons on the Cisco Unified IP Phone 1shows the main components of the Cisco Unified IP PhoneFeatures on the Cisco Unified IP Phone 2shows the main components of the Cisco Unified IP Phone 2describes the buttons on the Cisco Unified IP Phone Features on the Cisco Unified IP Phone 3shows the main components of the Cisco Unified IP Phone 3describes the buttons on the Cisco Unified IP Phone Features on the Cisco Unified IP Phone Communications Manager System Guide What Networking Protocols are Used?Networking Protocol Purpose Usage Notes URL Authentication on Cisco Unified IP Phones sectionWhite paper See the LLDP-MED and Cisco Discovery ProtocolNologieswhitepaper0900aecd804cd46d.shtml SIPCisco Unified Communications Manager Feature OverviewSystem Guide UDPRelated Topic Configuring Telephony FeaturesSee the Overview of Supported Security Features section on Providing Users with Feature InformationTopic Reference See the Security Restrictions section onManager Overview of Supported Security FeaturesUnified Communications Manager Security Guide IP Phone section on page 3-21for more information Choose AdministratorFeature Description Phones section on page 1-22for more information Cisco Unified Communications Manager Security GuideIdentifying Secure Encrypted Phone Calls Understanding Security ProfilesEstablishing and Identifying Secure Calls Security Restrictions with Conference Calls Overview Supporting 802.1X Authentication on Cisco Unified IP PhonesSecurity Restrictions OL-20861-01 Purpose For More Information Administration Guide Communications Manager AdministrationChapter in the Cisco Unified Communications Manager Task Purpose For More InformationInstalling Cisco Unified IP Phones Settings section on See the Configuring Startup NetworkSee the Ethernet Setup Menu section on Wireless NetworkTerminology Information User Guide Administration GuideRefer to the Cisco Unified IP Phone 9951, and 9971 User Guide for CiscoA P T E R Cisco Communications Manager Administration Guide Providing Power to the Cisco Unified IP Phone Power Outage Power GuidelinesReducing Power Consumption on the Phone Power Type GuidelinesObtaining Additional Information About Power Power Negotiation over LldpUnderstanding Phone Configuration Files Purpose Related Topics Understanding the Phone Startup ProcessCommunications Manager Security Refer to Cisco UnifiedConfiguration file defines how the Cisco Unified IP Phone Request the configuration fileTask Purpose Related Topics Information for the phoneAdding Phones with Auto-Registration Tool BAT updates information in the Cisco UnifiedRequires MAC Method Address? TapsAdding Phones with Auto-Registration and Taps Procedure Adding Phones Using BAT Phone TemplateDetermining the MAC Address for a Cisco Unified IP Phone OL-20861-01 Network Requirements Before You BeginUnderstanding the Cisco Unified IP Phone Components Cisco Unified Communications Manager ConfigurationHandset Rest Network and Computer PortsCisco Accessory Accessory TypeThird-Party Accessories SpeakerphoneExternal Speakers and Microphone HeadsetsUSB Port Data Information Audio Quality Subjective to the User Disabling a Wired HeadsetDisabling the USB Headset Select AccessoriesHighlight the analog headset, then press the Setup softkey Wireless Headsets Select Add Bluetooth Accessory Adding a Bluetooth Wireless Headset to the PhoneUser guides that were provided with your headset Press the Applications buttonUsing External Devices Installing the Cisco Unified IP PhoneSee the Network and Computer Ports See the Headsets section on page 3-5forSection on page 3-3for guidelines WlanCisco Unified IP Phone 8961 Connections Back Cisco Unified IP Phone 8961 Cable Connections Side Cisco Unified IP Phone 9951 Cable Connections Back Cisco Unified IP Phone 9951 Cable Connections Side Cisco Unified IP Phone 9971 Cable Connections Back Cisco Unified IP Phone 9971 Cable Connections Side Cisco Unified IP Phone 8961, 9951, Connecting the FootstandMounting the Phone to the Wall Phone Display Viewing AngleSecuring the Phone with a Cable Lock Verifying the Phone Startup Process Configuring Startup Network SettingsConfiguring Security on the Cisco Unified IP Phone Before You Begin To configure an LSC on the phone, perform these stepsCisco Unified IP Phone Model KEMs Supported Setting Up the Cisco Unified IP Color Key Expansion ModuleConnecting a Single KEM to the Cisco Unified IP Phone Power InformationRemoving a Key Expansion Module, Troubleshooting, Power Consumption206800 Cisco Unified IP Phone with Three KEMs Attached Upgrading the Key Expansion Module Key Expansion Module Settings on the PhoneRemoving a Key Expansion Module TroubleshootingKEM starts to upgrade Configuring the Cisco Unified Video Camera Setting Up the Cisco Unified Video CameraAdjusting the Camera View Area Adjusting the Camera SettingsInstallation Procedure Select Accessories Highlight Cisco Unified CameraAdjusting Auto Transmit Setting Adjusting the Brightness SettingSelect View Area Select BrightnessUsing the Cisco Unified Video Camera Post-Installation StepsUnderstanding the Wireless LAN Understanding the VoIP Wireless NetworkThis section describes the following concepts Understanding Wlan Standards and TechnologiesPart Number Band Range Standards for Wlan CommunicationsUNII-2 UNII-3Supported Countries World Mode 802.11dRadio Frequency Ranges Data Rates, Tx Power, Ranges, and Decibel TolerancesStandard Data Rate Range Receiver Sensitivity 802.11aData Rate Range Receiver Sensitivity 802.11b Wireless Modulation Technologies802.11b 802.11g 802.11a Dsss OfdmVoice QoS in a Wireless Network, VoIP Wlan Configuration, Bluetooth Wireless TechnologyAP, Channel, and Domain Relationships WLANs and RoamingAssociating to APs Components of the VoIP Wireless NetworkInteracting with Cisco Unified Wireless APs Network Voice QoS in a Wireless NetworkOL-20861-01 Security for Voice Communications in WLANs Authentication MethodsInteracting with Cisco Unified Communications Manager This section contains the following itemsAuthenticated Key Management Encryption Methods Choosing AP Authentication and Encryption MethodsOr Cckm Pre-shared key, WPA2 Pre-shared key, or CckmCisco Unified IP Phone Cisco AP Configuration Key CommonManagement Encryption Authentication Supported Access Points VoIP Wlan ConfigurationSupported APs and Modes UnifiedSupported Antennas Configuring Wireless LANOL-20861-01 OL-20861-01 Setup Menus on the Cisco Unified IP Phone Configuring Settings on the Cisco Unified IP PhoneTo display a submenu repeat Step Displaying a Setup MenuDisplaying a Setup Menu, IPv4 Setup Menu Options, Security Setup Menu,Unlocking and Locking Options Editing ValuesSelect button Ethernet Setup MenuOption Description To Change PC Vlan System Enterprise Phone ConfigurationWlan Setup Menu Ssid Option Description To Change IPv4 Setup Menu Options To Cisco Unified Communications Manager Security Guide Cisco Unified Communications Manager Security See the 802.1X Authentication and Transaction Security Setup MenuLSC For this phoneTrust List Menu To the Configuring the Cisco CTL ClientSection in Cisco Unified Communications Manager Security Guide802.1X Authentication and Transaction Status Procedure Steps VPN Configuration MenuUse this procedure to connect through VPN Choose Applications VPN VPN Enabled If Auto-Detect Network Connection is disabledOL-20861-01 Configuring Features, Templates, Services, and Users Features and Services Guide, Barge Feature Description Configuration ReferenceSystem Service Parameter and select System Guide, Cisco Unified IP PhonesServices Guide, Call Pickup chapter Unified Communications Manager FeaturesCommunications Manager Features Unified Communications ManagerAdministration Guide, Cisco Unified IP Configuration System Enterprise PhonePhone Configuration chapter Administration Guide, Feature ControlManager Features and Services Guide Services GuideDevice Phone BLFDisplay Restrictions chapter Features and Services Guide, Cisco CallFeatures and Services Guide, Call Cisco Unified Communications Administration Guide, DirectoryForward Maximum Hop Count service parameter During a call when it is being recorded Configure the call pickup feature to supportServices Guide, Monitoring and Recording Incoming call information on the phone screenExtention Mobility chapter in the Cisco Communications Features and ServicesSystem Guide, Understanding Route Services Guide, Cisco Extension Features and Services GuideAdministration From the Bulk Administration Choose Device Device DefaultsDivert, go to the Cisco Unified IP Phone Load Information fieldBook or Speed Dials, Services Guide, External Call ControlPhone Button Template for Personal Address Configuration chapter Administration Guide, Hunt GroupChapters of Cisco Unified Communications Communications Manager FeatureManager Administration Guide Administration Guide, Message Waiting Features and Services Guide, MaliciousUnified IP Phone 9971 User Guide for Cisco Services Guide, Call Park and DirectedUnified Communications Manager SIP Monitoring section onLayout area and select Enable from Go to Product Specific ConfigurationSimultaneously Peer Firmware Sharing may also aid in firmwareAdministration Guide, Phone Button Features and Services Guide BargePlar Unified Communications Manager SecurityQRT Features and Services Guide, QualityReport Tool chapter Creating Custom Phone Rings sectionOL-20861-01 Bridge Configuration chapter Administration Guide, ConferenceServices Guide, Cisco Unified Mobility Features and Services Guide, Cisco UnifiedSystem Guide, Time-of-Day Routing Administration Guide, Time PeriodAdministration Guide, Date/Time Group Park Monitoring Field Description Setting the Service Parameters for Park MonitoringField Description Rtcp Configuring Product Specific Configuration ParametersList of Parameters Configuring Corporate Directories Configuring Corporate and Personal DirectoriesConfiguring Personal Directory Override Common Settings Check BoxButton Softkey Feature Buttons and SoftkeysDedicated Feature Mcid Modifying Phone Button TemplatesModifying a Phone Button Template for All Calls Secure Service URL For PAB, enter the following URL Configuring Feature Control Policies Unified Communications Manager Administration Guide Setting Up ServicesFeature Default Value Adding Users to Cisco Unified Communications Manager Click Add Selected Giving Users Access to the User Options Web PagesManaging the User Options Web Pages OL-20861-01 Specifying Options that Appear on the User Options Web Pages Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration FilesRinglist.xml File Format Requirements Creating Custom Phone RingsPCM File Requirements for Custom Ring Types Configuring a Custom Phone RingList.xml Example Creating Custom Background ImagesList.xml File Format Requirements PNG File Requirements for Custom Background Images Configuring a Custom Background ImageConfiguring Wideband Codec Automatically Disabling the Cisco Unified IP Phone Display Configuring the Idle DisplayDisplay On and Off Configuration Fields Model Information Screen, Status Menu, Model Information ScreenInformation 10-110-2 Status MenuStatus Messages Screen Select Administrator SettingsSelect Status Messages Message Description Possible Explanation and ActionIf you are using DHCP, check the Dhcp server Ethernet Setup Menu section on page 7-4for detailsOn assigning a static IP address Menu section on page 7-4section for details10-5 10-6 Unified CM Security Guide10-7 Ethernet Statistics Screen10-8 Select Status Ethernet StatisticsPort IPv4 Wlan Statistics ScreenSelect Wlan Statistics 10-910-10 Select Status Call Statistics ScreenSelect Call Statistics Call Statistics screen displays these itemsMOS LQK Voice-Quality MetricsCisco Unified IP Phone uses 10-1210-13 Select Administrator Settings Select Call Statistics10-14 10-15 Current Access Point ScreenSelect Current Access Point 10-16 11-1 Monitoring the Cisco Unified IP Phone Remotely11-2 Accessing the Web Page for a PhoneClick Apply Config Enabling and Disabling Web Page AccessChoose Device Phone 11-311-4 Device InformationUDI 11-5 Network SetupAbout other phone settings. -2describes these items 11-6 11-7 11-8 Network Statistics11-9 11-10 LldpStreaming Statistics Device Logs5describes the items in the Streaming Statistics areas 11-1111-12 IP Phone uses11-13 Configuring Settings on the Cisco Unified IP Phone chapterVoice Quality Metrics 11-14 12-1 Resolving Startup Problems12-2 12-3 Identifying Error Messages12-4 Choose Tools Control Center Feature ServicesTo create a new configuration file, follow these steps Resolve, the configuration file may be corruptedExperiencing problems 12-5Symptom Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets UnexpectedlyVerifying the Physical Connection Identifying Intermittent Network OutagesChecking Static IP Address Settings Verifying Dhcp SettingsVerifying the Voice Vlan Configuration Verifying that the Phones Have Not Been Intentionally Reset12-8 Eliminating DNS or Other Connectivity ErrorsChecking Power Connection 12-9 Troubleshooting Cisco Unified IP Phone SecurityProblem Possible Cause 12-10 General Troubleshooting TipsSummary Explanation 12-11 Displaying these statistics12-12 To resolve this problem, re-enable the port from the switchHalfduxcollisionexceedthreshold 12-13 12-14 12-15 Resetting the Cisco Unified IP PhonePerforming Explanation 12-16 Using the Quality Report ToolMonitoring the Voice Quality of Calls Cleaning the Cisco Unified IP Phone Where to Go for More Troubleshooting InformationTroubleshooting Tips Metric Change Condition12-18 Providing Information to Users Via a Website How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory EntriesConfiguring the Synchronizer Support for International Call Logging Supporting International UsersOL-20861-01 Specification Value or Range Physical and Operating Environment SpecificationsNetwork Port Connector Cable SpecificationsNetwork and Computer Port Pinouts Pin Number FunctionTable C-3describes the Computer port connector pinouts Computer Port ConnectorOL-20861-01 Example User Information for these Procedures Basic Phone Administration StepsAdding a User From an External Ldap Directory Proceed to Configuring the Phone, page D-3Choose System Ldap Ldap Directory Click Perform Full Sync NowProceed to the section Configuring the Phone, page D-3 Configuring the PhoneExample johndoe Example doeOL-20861-01 OL-20861-01 Click Device Associations Performing Final End User Configuration StepsChoose User Management End User Installing the Wall Mount for Cisco Unified IP Phone Before You Begin Installing the BracketFigure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket Machine Installing the Bracket Figure E-8 Mounting the Wall Bracket Figure E-9 Attaching the Phone Bracket Figure E-10 Preparing the Handset Hook Figure E-11 Plugging the Power Cord into the Phone Figure E-12 Attaching the Phone to the Wall Bracket Cisco Unified IP Phone Non-Lockable Wall Mount 345749 Ethernet Cable Wall bracket ComponentsInstall Non-Lockable Wall Mount for phone Figure F-4 Mount the Wall Bracket Figure F-5 Attach the Phone Bracket Figure F-6 Figure F-7 Attach phone to wall bracket Remove Phone from Non-Lockable Wall MountFigure F-8 Tab location Figure F-9 345743 Screws Anchors Phone bracket Before You Begin Figure F-13 Bracket Installation Figure F-14 Attach Phone Bracket Figure F-15 Figure F-16 Attach Phone to Wall Bracket Figure F-17 Figure F-18 OL-20861-01 IN-1 NumericsCall waiting Capf Certificate Authority Proxy Function Technical specifications Using Ldap directoriesCast IN-2IN-3 DNDEthernet Statistics screen Using Wired Headset port Hold Hold reversion HttpUSB HTTP, description HttpsIN-5 MICCast CDP Dhcp Http Rtcp RTP SIP TCP Tftp UDP IN-6 IN-7 IntentionallyTrust List Security profiles IN-8 IN-9 VPN TftpDNS IN-10

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