Cisco Systems 8961 manual Model Information Screen, Status Menu, 10-1

Page 171

C H A P T E R 10

Viewing Model Information, Status, and

Statistics on the Cisco Unified IP Phone

This chapter describes how to use the following menus on the Cisco Unified IP Phone 8961, 9951, and

9971 to view model information, status messages, and network statistics for the phone:

•Model Information screen—Displays hardware and software information about the phone. For more information, see the “Model Information Screen” section on page 10-1.

•Status menu—Provides access to screens that display the status messages, network statistics, and statistics for the current call. For more information, see the “Status Menu” section on page 10-2.

You can use the information on these screens to monitor the operation of a phone and to assist with troubleshooting.

You can also obtain much of this information, and obtain other related information, remotely through the phone’s web page. For more information, see Chapter 11, “Monitoring the Cisco Unified IP Phone Remotely.”

For more information about troubleshooting the Cisco Unified IP Phone 8961, 9951, and 9971, see Chapter 12, “Troubleshooting and Maintenance.”

This chapter includes these topics:

•Model Information Screen, page 10-1

•Status Menu, page 10-2

Model Information Screen

To display the Model Information screen, press the Applications button	and then select Phone
Information.

If the user is connected to a secure or authenticated server, a corresponding icon (lock or certificate) will be displayed in the Phone Information Screen to the right of the server option. If the user is not connected to a secure or authenticated Server, no icon will appear.

		Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)

	OL-20861-01			10-1
	OL-20861-01			10-1

Image 171

Contents Text Part Number OL-20862-01 Americas HeadquartersPage Iii N T E N T SManager Key Expansion Module Settings on the Phone Interacting with Cisco Unified Wireless APs Vii Configuring Personal DirectoryViii Status MenuTechnical Specifications Installing the Wall Mount for the Cisco Unified IP Phone E-1 Chapter Description OverviewAudience OrganizationXii Xiii Related DocumentationCisco Product Security Overview Cisco Unified IP Phones 8961, 9951,Xiv Document ConventionsConvention Description Boldface fontAn Overview of the Cisco Unified IP Phone 1describes the buttons on the Cisco Unified IP Phone 1shows the main components of the Cisco Unified IP PhoneFeatures on the Cisco Unified IP Phone 2shows the main components of the Cisco Unified IP Phone 2describes the buttons on the Cisco Unified IP Phone Features on the Cisco Unified IP Phone 3shows the main components of the Cisco Unified IP Phone 3describes the buttons on the Cisco Unified IP Phone Features on the Cisco Unified IP Phone What Networking Protocols are Used? Networking Protocol Purpose Usage NotesCommunications Manager System Guide URL Authentication on Cisco Unified IP Phones sectionSIP See the LLDP-MED and Cisco Discovery ProtocolWhite paper Nologieswhitepaper0900aecd804cd46d.shtmlUDP Feature OverviewCisco Unified Communications Manager System GuideRelated Topic Configuring Telephony FeaturesSee the Security Restrictions section on Providing Users with Feature InformationSee the Overview of Supported Security Features section on Topic ReferenceOverview of Supported Security Features Unified Communications Manager Security GuideManager Choose Administrator Feature DescriptionIP Phone section on page 3-21for more information Phones section on page 1-22for more information Cisco Unified Communications Manager Security GuideIdentifying Secure Encrypted Phone Calls Understanding Security ProfilesEstablishing and Identifying Secure Calls Security Restrictions with Conference Calls Overview Supporting 802.1X Authentication on Cisco Unified IP PhonesSecurity Restrictions OL-20861-01 Purpose For More Information Administration Guide Communications Manager AdministrationChapter in the Cisco Unified Communications Manager Task Purpose For More InformationInstalling Cisco Unified IP Phones Wireless Network See the Configuring Startup NetworkSettings section on See the Ethernet Setup Menu section on9951, and 9971 User Guide for Cisco User Guide Administration GuideTerminology Information Refer to the Cisco Unified IP PhoneA P T E R Cisco Communications Manager Administration Guide Providing Power to the Cisco Unified IP Phone Power Type Guidelines Power GuidelinesPower Outage Reducing Power Consumption on the PhoneObtaining Additional Information About Power Power Negotiation over LldpUnderstanding Phone Configuration Files Purpose Related Topics Understanding the Phone Startup ProcessCommunications Manager Security Refer to Cisco UnifiedInformation for the phone Request the configuration fileConfiguration file defines how the Cisco Unified IP Phone Task Purpose Related TopicsTaps Tool BAT updates information in the Cisco UnifiedAdding Phones with Auto-Registration Requires MAC Method Address?Adding Phones with Auto-Registration and Taps Procedure Adding Phones Using BAT Phone TemplateDetermining the MAC Address for a Cisco Unified IP Phone OL-20861-01 Network Requirements Before You BeginUnderstanding the Cisco Unified IP Phone Components Cisco Unified Communications Manager ConfigurationHandset Rest Network and Computer PortsSpeakerphone Accessory TypeCisco Accessory Third-Party AccessoriesHeadsets USB Port Data InformationExternal Speakers and Microphone Audio Quality Subjective to the User Disabling a Wired HeadsetSelect Accessories Highlight the analog headset, then press the Setup softkeyDisabling the USB Headset Wireless Headsets Select Add Bluetooth Accessory Adding a Bluetooth Wireless Headset to the PhoneUser guides that were provided with your headset Press the Applications buttonUsing External Devices Installing the Cisco Unified IP PhoneWlan See the Headsets section on page 3-5forSee the Network and Computer Ports Section on page 3-3for guidelinesCisco Unified IP Phone 8961 Connections Back Cisco Unified IP Phone 8961 Cable Connections Side Cisco Unified IP Phone 9951 Cable Connections Back Cisco Unified IP Phone 9951 Cable Connections Side Cisco Unified IP Phone 9971 Cable Connections Back Cisco Unified IP Phone 9971 Cable Connections Side Cisco Unified IP Phone 8961, 9951, Connecting the FootstandPhone Display Viewing Angle Securing the Phone with a Cable LockMounting the Phone to the Wall Configuring Startup Network Settings Configuring Security on the Cisco Unified IP PhoneVerifying the Phone Startup Process Before You Begin To configure an LSC on the phone, perform these stepsCisco Unified IP Phone Model KEMs Supported Setting Up the Cisco Unified IP Color Key Expansion ModulePower Consumption Power InformationConnecting a Single KEM to the Cisco Unified IP Phone Removing a Key Expansion Module, Troubleshooting,206800 Cisco Unified IP Phone with Three KEMs Attached Upgrading the Key Expansion Module Key Expansion Module Settings on the PhoneTroubleshooting KEM starts to upgradeRemoving a Key Expansion Module Configuring the Cisco Unified Video Camera Setting Up the Cisco Unified Video CameraSelect Accessories Highlight Cisco Unified Camera Adjusting the Camera SettingsAdjusting the Camera View Area Installation ProcedureSelect Brightness Adjusting the Brightness SettingAdjusting Auto Transmit Setting Select View AreaUsing the Cisco Unified Video Camera Post-Installation StepsUnderstanding the Wireless LAN Understanding the VoIP Wireless NetworkThis section describes the following concepts Understanding Wlan Standards and TechnologiesUNII-3 Standards for Wlan CommunicationsPart Number Band Range UNII-2Supported Countries World Mode 802.11dData Rate Range Receiver Sensitivity 802.11a Data Rates, Tx Power, Ranges, and Decibel TolerancesRadio Frequency Ranges StandardDsss Ofdm Wireless Modulation TechnologiesData Rate Range Receiver Sensitivity 802.11b 802.11b 802.11g 802.11aWLANs and Roaming Bluetooth Wireless TechnologyVoice QoS in a Wireless Network, VoIP Wlan Configuration, AP, Channel, and Domain RelationshipsComponents of the VoIP Wireless Network Interacting with Cisco Unified Wireless APsAssociating to APs Network Voice QoS in a Wireless NetworkOL-20861-01 This section contains the following items Authentication MethodsSecurity for Voice Communications in WLANs Interacting with Cisco Unified Communications ManagerAuthenticated Key Management Pre-shared key, WPA2 Pre-shared key, or Cckm Choosing AP Authentication and Encryption MethodsEncryption Methods Or CckmCisco AP Configuration Key Common Management Encryption AuthenticationCisco Unified IP Phone Unified VoIP Wlan ConfigurationSupported Access Points Supported APs and ModesSupported Antennas Configuring Wireless LANOL-20861-01 OL-20861-01 Setup Menus on the Cisco Unified IP Phone Configuring Settings on the Cisco Unified IP PhoneTo display a submenu repeat Step Displaying a Setup MenuEditing Values IPv4 Setup Menu Options, Security Setup Menu,Displaying a Setup Menu, Unlocking and Locking OptionsEthernet Setup Menu Option Description To ChangeSelect button PC Vlan System Enterprise Phone ConfigurationWlan Setup Menu Ssid Option Description To Change IPv4 Setup Menu Options To Cisco Unified Communications Manager Security Guide Cisco Unified Communications Manager Security For this phone Security Setup MenuSee the 802.1X Authentication and Transaction LSCManager Security Guide To the Configuring the Cisco CTL ClientTrust List Menu Section in Cisco Unified Communications802.1X Authentication and Transaction Status VPN Configuration Menu Use this procedure to connect through VPNProcedure Steps Choose Applications VPN VPN Enabled If Auto-Detect Network Connection is disabledOL-20861-01 Configuring Features, Templates, Services, and Users System Guide, Cisco Unified IP Phones Feature Description Configuration ReferenceFeatures and Services Guide, Barge System Service Parameter and selectUnified Communications Manager Unified Communications Manager FeaturesServices Guide, Call Pickup chapter Communications Manager FeaturesAdministration Guide, Feature Control Configuration System Enterprise PhoneAdministration Guide, Cisco Unified IP Phone Configuration chapterBLF Services GuideManager Features and Services Guide Device PhoneFeatures and Services Guide, Cisco Call Features and Services Guide, CallDisplay Restrictions chapter Administration Guide, Directory Forward Maximum Hop Count service parameterCisco Unified Communications Incoming call information on the phone screen Configure the call pickup feature to supportDuring a call when it is being recorded Services Guide, Monitoring and RecordingCommunications Features and Services System Guide, Understanding RouteExtention Mobility chapter in the Cisco Features and Services Guide AdministrationServices Guide, Cisco Extension Load Information field Choose Device Device DefaultsFrom the Bulk Administration Divert, go to the Cisco Unified IP PhoneServices Guide, External Call Control Phone Button Template for Personal AddressBook or Speed Dials, Configuration chapter Administration Guide, Hunt GroupCommunications Manager Feature Manager Administration GuideChapters of Cisco Unified Communications Administration Guide, Message Waiting Features and Services Guide, MaliciousMonitoring section on Services Guide, Call Park and DirectedUnified IP Phone 9971 User Guide for Cisco Unified Communications Manager SIPPeer Firmware Sharing may also aid in firmware Go to Product Specific ConfigurationLayout area and select Enable from SimultaneouslyUnified Communications Manager Security Features and Services Guide BargeAdministration Guide, Phone Button PlarCreating Custom Phone Rings section Features and Services Guide, QualityQRT Report Tool chapterOL-20861-01 Features and Services Guide, Cisco Unified Administration Guide, ConferenceBridge Configuration chapter Services Guide, Cisco Unified MobilityAdministration Guide, Time Period Administration Guide, Date/Time GroupSystem Guide, Time-of-Day Routing Park Monitoring Field Description Setting the Service Parameters for Park MonitoringField Description Configuring Product Specific Configuration Parameters List of ParametersRtcp Override Common Settings Check Box Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories Configuring Personal DirectoryFeature Buttons and Softkeys Dedicated FeatureButton Softkey Modifying Phone Button Templates Modifying a Phone Button Template for All CallsMcid Secure Service URL For PAB, enter the following URL Configuring Feature Control Policies Setting Up Services Feature Default ValueUnified Communications Manager Administration Guide Adding Users to Cisco Unified Communications Manager Giving Users Access to the User Options Web Pages Managing the User Options Web PagesClick Add Selected OL-20861-01 Specifying Options that Appear on the User Options Web Pages Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration FilesRinglist.xml File Format Requirements Creating Custom Phone RingsPCM File Requirements for Custom Ring Types Configuring a Custom Phone RingCreating Custom Background Images List.xml File Format RequirementsList.xml Example PNG File Requirements for Custom Background Images Configuring a Custom Background ImageConfiguring Wideband Codec Automatically Disabling the Cisco Unified IP Phone Display Configuring the Idle DisplayDisplay On and Off Configuration Fields 10-1 Model Information ScreenModel Information Screen, Status Menu, Information10-2 Status MenuMessage Description Possible Explanation and Action Select Administrator SettingsStatus Messages Screen Select Status MessagesMenu section on page 7-4section for details Ethernet Setup Menu section on page 7-4for detailsIf you are using DHCP, check the Dhcp server On assigning a static IP address10-5 10-6 Unified CM Security Guide10-7 Ethernet Statistics Screen10-8 Select Status Ethernet Statistics10-9 Wlan Statistics ScreenPort IPv4 Select Wlan Statistics10-10 Call Statistics screen displays these items Call Statistics ScreenSelect Status Select Call Statistics10-12 Voice-Quality MetricsMOS LQK Cisco Unified IP Phone uses10-13 Select Administrator Settings Select Call Statistics10-14 Current Access Point Screen Select Current Access Point10-15 10-16 11-1 Monitoring the Cisco Unified IP Phone Remotely11-2 Accessing the Web Page for a Phone11-3 Enabling and Disabling Web Page AccessClick Apply Config Choose Device PhoneDevice Information UDI11-4 Network Setup About other phone settings. -2describes these items11-5 11-6 11-7 11-8 Network Statistics11-9 11-10 Lldp11-11 Device LogsStreaming Statistics 5describes the items in the Streaming Statistics areas11-12 IP Phone usesConfiguring Settings on the Cisco Unified IP Phone chapter Voice Quality Metrics11-13 11-14 12-1 Resolving Startup Problems12-2 12-3 Identifying Error Messages12-4 Choose Tools Control Center Feature Services12-5 Resolve, the configuration file may be corruptedTo create a new configuration file, follow these steps Experiencing problemsIdentifying Intermittent Network Outages Cisco Unified IP Phone Resets UnexpectedlySymptom Cisco Unified IP Phone Unable to Obtain IP Address Verifying the Physical ConnectionVerifying that the Phones Have Not Been Intentionally Reset Verifying Dhcp SettingsChecking Static IP Address Settings Verifying the Voice Vlan ConfigurationEliminating DNS or Other Connectivity Errors Checking Power Connection12-8 Troubleshooting Cisco Unified IP Phone Security Problem Possible Cause12-9 General Troubleshooting Tips Summary Explanation12-10 12-11 Displaying these statisticsTo resolve this problem, re-enable the port from the switch Halfduxcollisionexceedthreshold12-12 12-13 12-14 Resetting the Cisco Unified IP Phone Performing Explanation12-15 Using the Quality Report Tool Monitoring the Voice Quality of Calls12-16 Metric Change Condition Where to Go for More Troubleshooting InformationCleaning the Cisco Unified IP Phone Troubleshooting Tips12-18 Providing Information to Users Via a Website How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory EntriesConfiguring the Synchronizer Support for International Call Logging Supporting International UsersOL-20861-01 Specification Value or Range Physical and Operating Environment SpecificationsPin Number Function Cable SpecificationsNetwork Port Connector Network and Computer Port PinoutsTable C-3describes the Computer port connector pinouts Computer Port ConnectorOL-20861-01 Example User Information for these Procedures Basic Phone Administration StepsClick Perform Full Sync Now Proceed to Configuring the Phone, page D-3Adding a User From an External Ldap Directory Choose System Ldap Ldap DirectoryExample doe Configuring the PhoneProceed to the section Configuring the Phone, page D-3 Example johndoeOL-20861-01 OL-20861-01 Performing Final End User Configuration Steps Choose User Management End UserClick Device Associations Installing the Wall Mount for Cisco Unified IP Phone Before You Begin Installing the BracketFigure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket Machine Installing the Bracket Figure E-8 Mounting the Wall Bracket Figure E-9 Attaching the Phone Bracket Figure E-10 Preparing the Handset Hook Figure E-11 Plugging the Power Cord into the Phone Figure E-12 Attaching the Phone to the Wall Bracket Cisco Unified IP Phone Non-Lockable Wall Mount 345749 Ethernet Cable Wall bracket ComponentsInstall Non-Lockable Wall Mount for phone Figure F-4 Mount the Wall Bracket Figure F-5 Attach the Phone Bracket Figure F-6 Figure F-7 Attach phone to wall bracket Remove Phone from Non-Lockable Wall MountFigure F-8 Tab location Figure F-9 345743 Screws Anchors Phone bracket Before You Begin Figure F-13 Bracket Installation Figure F-14 Attach Phone Bracket Figure F-15 Figure F-16 Attach Phone to Wall Bracket Figure F-17 Figure F-18 OL-20861-01 IN-1 NumericsIN-2 Technical specifications Using Ldap directoriesCall waiting Capf Certificate Authority Proxy Function CastIN-3 DNDHTTP, description Https Using Wired Headset port Hold Hold reversion HttpEthernet Statistics screen USBMIC Cast CDP Dhcp Http Rtcp RTP SIP TCP Tftp UDPIN-5 IN-6 Intentionally Trust List Security profilesIN-7 IN-8 VPN Tftp DNSIN-9 IN-10

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