Cisco Systems 8961 manual Feature Buttons and Softkeys, Dedicated Feature, Button Softkey

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Chapter 8 Configuring Features, Templates, Services, and Users

Feature Buttons and Softkeys

•From a Microsoft Windows application—Users can use the TABSynch tool to synchronize their PABs with Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft Outlook Address Book (OAB) should begin by importing the data from the OAB into the Windows Address Book (WAB). TabSync can then be used to synchronize the WAB with Personal Directory.

To ensure that Cisco IP Phone Address Book Synchronizer users have access only to end-user data that pertains to them, activate the Cisco UXL Web Service in Cisco Unified Serviceability.

To configure Personal Directory from a web browser, users must access their User Options web pages. You must provide users with a URL and login information.

To synchronize with Microsoft Outlook, users must install the TABSynch utility, provided by you. To obtain the TABSynch software to distribute to users, choose Application > Plugins from Cisco Unified Communications Manager Administration, then locate and click Cisco IP Phone Address Book Synchronizer.

Feature Buttons and Softkeys

Table 8-4provides information about some of the features that are available on softkeys, some that are available on dedicated feature buttons, and some that you need to configure as programmable feature buttons. An “X” in the table indicates that the feature is supported for the corresponding button type or softkey. Of the two button types and softkeys, only programmable feature buttons require configuration in Cisco Unified IP Phone administration.

Note The Cisco Unified IP Phone 8961, 9951, and 9971 does not use softkey templates in Cisco Unified Communications Manager administration.

For information on configuring programmable feature buttons, see the “Modifying Phone Button Templates” section on page 8-29.

				Table 8-4	Features and Corresponding Buttons and Softkeys

						Dedicated Feature	Programmable Feature
				Feature Name		Button	Button	Softkey

				All Calls			X

				Answer			X	X

				Call Back			X	X

				Call Forward All			X	X

				Call Park			X	X

				Call Park Line			X
				Status

				Call Pickup			X

				Call Pickup Line			X
				Status

				Conference		X		X
								(available while on a
								conference only)

				Divert				X

			Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)


	8-28								OL-20861-01
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Contents Americas Headquarters Text Part Number OL-20862-01Page N T E N T S IiiManager Key Expansion Module Settings on the Phone Interacting with Cisco Unified Wireless APs Configuring Personal Directory ViiStatus Menu ViiiTechnical Specifications Installing the Wall Mount for the Cisco Unified IP Phone E-1 Organization OverviewAudience Chapter DescriptionXii Cisco Unified IP Phones 8961, 9951, Related DocumentationCisco Product Security Overview XiiiBoldface font Document ConventionsConvention Description XivAn Overview of the Cisco Unified IP Phone 1shows the main components of the Cisco Unified IP Phone 1describes the buttons on the Cisco Unified IP PhoneFeatures on the Cisco Unified IP Phone 2shows the main components of the Cisco Unified IP Phone 2describes the buttons on the Cisco Unified IP Phone Features on the Cisco Unified IP Phone 3shows the main components of the Cisco Unified IP Phone 3describes the buttons on the Cisco Unified IP Phone Features on the Cisco Unified IP Phone Networking Protocol Purpose Usage Notes What Networking Protocols are Used?Communications Manager System Guide Authentication on Cisco Unified IP Phones section URLNologieswhitepaper0900aecd804cd46d.shtml See the LLDP-MED and Cisco Discovery ProtocolWhite paper SIPSystem Guide Feature OverviewCisco Unified Communications Manager UDPConfiguring Telephony Features Related TopicTopic Reference Providing Users with Feature InformationSee the Overview of Supported Security Features section on See the Security Restrictions section onUnified Communications Manager Security Guide Overview of Supported Security FeaturesManager Feature Description Choose AdministratorIP Phone section on page 3-21for more information Cisco Unified Communications Manager Security Guide Phones section on page 1-22for more informationUnderstanding Security Profiles Identifying Secure Encrypted Phone CallsEstablishing and Identifying Secure Calls Security Restrictions with Conference Calls Supporting 802.1X Authentication on Cisco Unified IP Phones OverviewSecurity Restrictions OL-20861-01 Purpose For More Information Communications Manager Administration Administration GuideTask Purpose For More Information Chapter in the Cisco Unified Communications ManagerInstalling Cisco Unified IP Phones See the Ethernet Setup Menu section on See the Configuring Startup NetworkSettings section on Wireless NetworkRefer to the Cisco Unified IP Phone User Guide Administration GuideTerminology Information 9951, and 9971 User Guide for CiscoA P T E R Cisco Communications Manager Administration Guide Providing Power to the Cisco Unified IP Phone Reducing Power Consumption on the Phone Power GuidelinesPower Outage Power Type GuidelinesPower Negotiation over Lldp Obtaining Additional Information About PowerUnderstanding Phone Configuration Files Understanding the Phone Startup Process Purpose Related TopicsRefer to Cisco Unified Communications Manager SecurityTask Purpose Related Topics Request the configuration fileConfiguration file defines how the Cisco Unified IP Phone Information for the phoneRequires MAC Method Address? Tool BAT updates information in the Cisco UnifiedAdding Phones with Auto-Registration TapsAdding Phones with Auto-Registration and Taps Adding Phones Using BAT Phone Template ProcedureDetermining the MAC Address for a Cisco Unified IP Phone OL-20861-01 Before You Begin Network RequirementsCisco Unified Communications Manager Configuration Understanding the Cisco Unified IP Phone ComponentsNetwork and Computer Ports Handset RestThird-Party Accessories Accessory TypeCisco Accessory SpeakerphoneUSB Port Data Information HeadsetsExternal Speakers and Microphone Disabling a Wired Headset Audio Quality Subjective to the UserHighlight the analog headset, then press the Setup softkey Select AccessoriesDisabling the USB Headset Wireless Headsets Adding a Bluetooth Wireless Headset to the Phone Select Add Bluetooth AccessoryPress the Applications button User guides that were provided with your headsetInstalling the Cisco Unified IP Phone Using External DevicesSection on page 3-3for guidelines See the Headsets section on page 3-5forSee the Network and Computer Ports WlanCisco Unified IP Phone 8961 Connections Back Cisco Unified IP Phone 8961 Cable Connections Side Cisco Unified IP Phone 9951 Cable Connections Back Cisco Unified IP Phone 9951 Cable Connections Side Cisco Unified IP Phone 9971 Cable Connections Back Cisco Unified IP Phone 9971 Cable Connections Side Connecting the Footstand Cisco Unified IP Phone 8961, 9951,Securing the Phone with a Cable Lock Phone Display Viewing AngleMounting the Phone to the Wall Configuring Security on the Cisco Unified IP Phone Configuring Startup Network SettingsVerifying the Phone Startup Process To configure an LSC on the phone, perform these steps Before You BeginSetting Up the Cisco Unified IP Color Key Expansion Module Cisco Unified IP Phone Model KEMs SupportedRemoving a Key Expansion Module, Troubleshooting, Power InformationConnecting a Single KEM to the Cisco Unified IP Phone Power Consumption206800 Cisco Unified IP Phone with Three KEMs Attached Key Expansion Module Settings on the Phone Upgrading the Key Expansion ModuleKEM starts to upgrade TroubleshootingRemoving a Key Expansion Module Setting Up the Cisco Unified Video Camera Configuring the Cisco Unified Video CameraInstallation Procedure Adjusting the Camera SettingsAdjusting the Camera View Area Select Accessories Highlight Cisco Unified CameraSelect View Area Adjusting the Brightness SettingAdjusting Auto Transmit Setting Select BrightnessPost-Installation Steps Using the Cisco Unified Video CameraUnderstanding the VoIP Wireless Network Understanding the Wireless LANUnderstanding Wlan Standards and Technologies This section describes the following conceptsUNII-2 Standards for Wlan CommunicationsPart Number Band Range UNII-3World Mode 802.11d Supported CountriesStandard Data Rates, Tx Power, Ranges, and Decibel TolerancesRadio Frequency Ranges Data Rate Range Receiver Sensitivity 802.11a802.11b 802.11g 802.11a Wireless Modulation TechnologiesData Rate Range Receiver Sensitivity 802.11b Dsss OfdmAP, Channel, and Domain Relationships Bluetooth Wireless TechnologyVoice QoS in a Wireless Network, VoIP Wlan Configuration, WLANs and RoamingInteracting with Cisco Unified Wireless APs Components of the VoIP Wireless NetworkAssociating to APs Voice QoS in a Wireless Network NetworkOL-20861-01 Interacting with Cisco Unified Communications Manager Authentication MethodsSecurity for Voice Communications in WLANs This section contains the following itemsAuthenticated Key Management Or Cckm Choosing AP Authentication and Encryption MethodsEncryption Methods Pre-shared key, WPA2 Pre-shared key, or CckmManagement Encryption Authentication Cisco AP Configuration Key CommonCisco Unified IP Phone Supported APs and Modes VoIP Wlan ConfigurationSupported Access Points UnifiedConfiguring Wireless LAN Supported AntennasOL-20861-01 OL-20861-01 Configuring Settings on the Cisco Unified IP Phone Setup Menus on the Cisco Unified IP PhoneDisplaying a Setup Menu To display a submenu repeat StepUnlocking and Locking Options IPv4 Setup Menu Options, Security Setup Menu,Displaying a Setup Menu, Editing ValuesOption Description To Change Ethernet Setup MenuSelect button PC Vlan Configuration System Enterprise PhoneWlan Setup Menu Ssid Option Description To Change IPv4 Setup Menu Options To Cisco Unified Communications Manager Security Guide Cisco Unified Communications Manager Security LSC Security Setup MenuSee the 802.1X Authentication and Transaction For this phoneSection in Cisco Unified Communications To the Configuring the Cisco CTL ClientTrust List Menu Manager Security Guide802.1X Authentication and Transaction Status Use this procedure to connect through VPN VPN Configuration MenuProcedure Steps VPN Enabled If Auto-Detect Network Connection is disabled Choose Applications VPNOL-20861-01 Configuring Features, Templates, Services, and Users System Service Parameter and select Feature Description Configuration ReferenceFeatures and Services Guide, Barge System Guide, Cisco Unified IP PhonesCommunications Manager Features Unified Communications Manager FeaturesServices Guide, Call Pickup chapter Unified Communications ManagerPhone Configuration chapter Configuration System Enterprise PhoneAdministration Guide, Cisco Unified IP Administration Guide, Feature ControlDevice Phone Services GuideManager Features and Services Guide BLFFeatures and Services Guide, Call Features and Services Guide, Cisco CallDisplay Restrictions chapter Forward Maximum Hop Count service parameter Administration Guide, DirectoryCisco Unified Communications Services Guide, Monitoring and Recording Configure the call pickup feature to supportDuring a call when it is being recorded Incoming call information on the phone screenSystem Guide, Understanding Route Communications Features and ServicesExtention Mobility chapter in the Cisco Administration Features and Services GuideServices Guide, Cisco Extension Divert, go to the Cisco Unified IP Phone Choose Device Device DefaultsFrom the Bulk Administration Load Information fieldPhone Button Template for Personal Address Services Guide, External Call ControlBook or Speed Dials, Administration Guide, Hunt Group Configuration chapterManager Administration Guide Communications Manager FeatureChapters of Cisco Unified Communications Features and Services Guide, Malicious Administration Guide, Message WaitingUnified Communications Manager SIP Services Guide, Call Park and DirectedUnified IP Phone 9971 User Guide for Cisco Monitoring section onSimultaneously Go to Product Specific ConfigurationLayout area and select Enable from Peer Firmware Sharing may also aid in firmwarePlar Features and Services Guide BargeAdministration Guide, Phone Button Unified Communications Manager SecurityReport Tool chapter Features and Services Guide, QualityQRT Creating Custom Phone Rings sectionOL-20861-01 Services Guide, Cisco Unified Mobility Administration Guide, ConferenceBridge Configuration chapter Features and Services Guide, Cisco UnifiedAdministration Guide, Date/Time Group Administration Guide, Time PeriodSystem Guide, Time-of-Day Routing Park Monitoring Setting the Service Parameters for Park Monitoring Field DescriptionField Description List of Parameters Configuring Product Specific Configuration ParametersRtcp Configuring Personal Directory Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories Override Common Settings Check BoxDedicated Feature Feature Buttons and SoftkeysButton Softkey Modifying a Phone Button Template for All Calls Modifying Phone Button TemplatesMcid Secure Service URL For PAB, enter the following URL Configuring Feature Control Policies Feature Default Value Setting Up ServicesUnified Communications Manager Administration Guide Adding Users to Cisco Unified Communications Manager Managing the User Options Web Pages Giving Users Access to the User Options Web PagesClick Add Selected OL-20861-01 Specifying Options that Appear on the User Options Web Pages Customizing and Modifying Configuration Files Customizing the Cisco Unified IP PhoneCreating Custom Phone Rings Ringlist.xml File Format RequirementsConfiguring a Custom Phone Ring PCM File Requirements for Custom Ring TypesList.xml File Format Requirements Creating Custom Background ImagesList.xml Example Configuring a Custom Background Image PNG File Requirements for Custom Background ImagesConfiguring Wideband Codec Configuring the Idle Display Automatically Disabling the Cisco Unified IP Phone DisplayDisplay On and Off Configuration Fields Information Model Information ScreenModel Information Screen, Status Menu, 10-1Status Menu 10-2Select Status Messages Select Administrator SettingsStatus Messages Screen Message Description Possible Explanation and ActionOn assigning a static IP address Ethernet Setup Menu section on page 7-4for detailsIf you are using DHCP, check the Dhcp server Menu section on page 7-4section for details10-5 Unified CM Security Guide 10-6Ethernet Statistics Screen 10-7Select Status Ethernet Statistics 10-8Select Wlan Statistics Wlan Statistics ScreenPort IPv4 10-910-10 Select Call Statistics Call Statistics ScreenSelect Status Call Statistics screen displays these itemsCisco Unified IP Phone uses Voice-Quality MetricsMOS LQK 10-12Select Administrator Settings Select Call Statistics 10-1310-14 Select Current Access Point Current Access Point Screen10-15 10-16 Monitoring the Cisco Unified IP Phone Remotely 11-1Accessing the Web Page for a Phone 11-2Choose Device Phone Enabling and Disabling Web Page AccessClick Apply Config 11-3UDI Device Information11-4 About other phone settings. -2describes these items Network Setup11-5 11-6 11-7 Network Statistics 11-811-9 Lldp 11-105describes the items in the Streaming Statistics areas Device LogsStreaming Statistics 11-11IP Phone uses 11-12Voice Quality Metrics Configuring Settings on the Cisco Unified IP Phone chapter11-13 11-14 Resolving Startup Problems 12-112-2 Identifying Error Messages 12-3Choose Tools Control Center Feature Services 12-4Experiencing problems Resolve, the configuration file may be corruptedTo create a new configuration file, follow these steps 12-5Verifying the Physical Connection Cisco Unified IP Phone Resets UnexpectedlySymptom Cisco Unified IP Phone Unable to Obtain IP Address Identifying Intermittent Network OutagesVerifying the Voice Vlan Configuration Verifying Dhcp SettingsChecking Static IP Address Settings Verifying that the Phones Have Not Been Intentionally ResetChecking Power Connection Eliminating DNS or Other Connectivity Errors12-8 Problem Possible Cause Troubleshooting Cisco Unified IP Phone Security12-9 Summary Explanation General Troubleshooting Tips12-10 Displaying these statistics 12-11Halfduxcollisionexceedthreshold To resolve this problem, re-enable the port from the switch12-12 12-13 12-14 Performing Explanation Resetting the Cisco Unified IP Phone12-15 Monitoring the Voice Quality of Calls Using the Quality Report Tool12-16 Troubleshooting Tips Where to Go for More Troubleshooting InformationCleaning the Cisco Unified IP Phone Metric Change Condition12-18 Providing Information to Users Via a Website How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing the SynchronizerConfiguring the Synchronizer Supporting International Users Support for International Call LoggingOL-20861-01 Physical and Operating Environment Specifications Specification Value or RangeNetwork and Computer Port Pinouts Cable SpecificationsNetwork Port Connector Pin Number FunctionComputer Port Connector Table C-3describes the Computer port connector pinoutsOL-20861-01 Basic Phone Administration Steps Example User Information for these ProceduresChoose System Ldap Ldap Directory Proceed to Configuring the Phone, page D-3Adding a User From an External Ldap Directory Click Perform Full Sync NowExample johndoe Configuring the PhoneProceed to the section Configuring the Phone, page D-3 Example doeOL-20861-01 OL-20861-01 Choose User Management End User Performing Final End User Configuration StepsClick Device Associations Installing the Wall Mount for Cisco Unified IP Phone Installing the Bracket Before You BeginFigure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket Machine Installing the Bracket Figure E-8 Mounting the Wall Bracket Figure E-9 Attaching the Phone Bracket Figure E-10 Preparing the Handset Hook Figure E-11 Plugging the Power Cord into the Phone Figure E-12 Attaching the Phone to the Wall Bracket Cisco Unified IP Phone Non-Lockable Wall Mount 345749 Components Ethernet Cable Wall bracketInstall Non-Lockable Wall Mount for phone Figure F-4 Mount the Wall Bracket Figure F-5 Attach the Phone Bracket Figure F-6 Remove Phone from Non-Lockable Wall Mount Figure F-7 Attach phone to wall bracketFigure F-8 Tab location Figure F-9 345743 Screws Anchors Phone bracket Before You Begin Figure F-13 Bracket Installation Figure F-14 Attach Phone Bracket Figure F-15 Figure F-16 Attach Phone to Wall Bracket Figure F-17 Figure F-18 OL-20861-01 Numerics IN-1Cast Technical specifications Using Ldap directoriesCall waiting Capf Certificate Authority Proxy Function IN-2DND IN-3USB Using Wired Headset port Hold Hold reversion HttpEthernet Statistics screen HTTP, description HttpsCast CDP Dhcp Http Rtcp RTP SIP TCP Tftp UDP MICIN-5 IN-6 Trust List Security profiles IntentionallyIN-7 IN-8 DNS VPN TftpIN-9 IN-10

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