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| | | | | An Overview of Your Phone |
| | | | | |
| | | | | For more information, |
| Item | Description | | | see... |
| | | | | |
15 | 4-way | Navigation button | | | Understanding Phone |
| navigation pad | • Scroll up and down to see menus and highlight | Screen Features, |
| and Select | page 15 |
| items | | |
| button (center) | | | |
| • Scroll left to open the Details view and see | | |
| | | |
| | directory numbers and features assigned to each | |
| | line button (when on call screen) | | |
| | • Scroll right to close the Details view | | |
| | | | |
| | Select button—scroll to select a line using the | | Understanding Phone |
| | Navigation button, then: | | | Screen Features, |
| | • If the button is mapped to a directory number, | page 15 |
| | |
| | and: | | | |
| | – The line is idle, press | to initiate a | | |
| | new call. | | | |
| | – An on-hold call is on the line, press | to | |
| | resume the call. | | | |
| | – An active call is on the line, the Select | | |
| | button has no effect. | | | |
| | • If the button is mapped to a feature, press | | |
| | to access the feature. | | | |
| | | | | |
Understanding Lines and Calls
To avoid confusion about lines and calls, refer to these descriptions:
•Lines—There are 24 programmable buttons (see Understanding Buttons and Hardware, page 9). Typically, your system administrator assigns some of these lines (up to 24) to be used as lines for making and receiving calls. Each corresponds to a directory number or intercom number that others can use to call you.
Some of your lines may share the same directory number, and others may have unique directory numbers. To see your phone lines, use the Navigation button to scroll through the list of programmable button display (see Understanding Phone Screen Features, page 15).
Buttons configured as lines display their assigned directory number and associated button number. For example, if you have directory number “3105” assigned to button 1, the line appears as 3105:01 on the phone screen. Each line also has an associated icon to help you identify its purpose (see Understanding Line and Call Icons, page 14).
•Calls—Each line can support a single call. If multiple lines share a directory number, each line can still support one call each.
Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) | 13 |
Contents
Americas Headquarters
Page
Contents
Using a Speakerphone
Accessing Voice Messages
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Getting Started
Using this Guide
If you want to Then
Finding Additional Information
Safety and Performance Information
Power Outage
Using External Devices
Cisco Product Security Overview
Accessibility Features
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Connecting Your Phone
Registering with Taps
Adjusting the Handset Rest
Audio Quality Subjective to the User
Headset Support
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Understanding Buttons and Hardware
An Overview of Your Phone
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Description See
For more information
Understanding Lines and Calls
Icon Line or call state Description
Understanding Line and Call Icons
Tip
Understanding Phone Screen Features
Understanding Line and Call Icons,
Icon reference, see Understanding Line and Call Icons,
Accessing the Help System on Your Phone
Accessing the Application Menu
Understanding Feature Availability
Understanding SIP vs. Sccp
Feature Softkey Line Button Label and Icon
Tips
Basic Call Handling
Placing a Call-Basic Options
If you want to Then See
Corporate Directory
Placing a Call-Additional Options
Choose Personal Address Book
Personal Directory to log
Address Book on
Configuring Fast Dials on
Using Your Personal
Web,
If you want to Then For more information, see
Answering a Call
EndCall
Using Hold and Resume
Using a Single Phone Number
Ending a Call
Toggle microphone on Press Toggle microphone off
Using Mute
Switching an In-Progress Call to Another Phone
Switching Between Multiple Calls
Voice-Message System,
Transferring Calls
Sending a Call to a Voice-Message System
Forwarding Calls to Another Number
Settings on the Web,
User Options Web Pages,
Using Do Not Disturb
Choose User Options Device
Using Conference Features
Making Conference Calls
Web Pages,
Using Conference
Using Join
Using Meet-Me
Press ConfList or Conference List
See Using Conference,
Placing or Receiving Intercom Calls
Viewing or Removing Conference Participants
If you want to Then
Speed Dialing
Advanced Call Handling
Directory on the Web,
Personal Directory on the Web,
Picking Up a Redirected Call on Your Phone
Storing and Retrieving Parked Calls
Logging Out of Hunt Groups
Understanding Shared Lines
Using a Shared Line
Working with Shared Lines
Press Private
Using BLF to Determine a Line State
Making and Receiving Secure Calls
Advanced Call Handling
Prioritizing Critical Calls
Tracing Suspicious Calls
If you Then
Using Cisco Extension Mobility
Press Change
Services EM Service name can vary
Services Change Credentials
If you want to
Phone,
See Switching an In-Progress Call to Another Phone,
Cisco WebDialer,
See Answering a Call,
See Placing a Call-Additional Options,
Tips
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Using a Handset
Using a Handset, Headset, and Speakerphone
Using a Headset
Using Wideband with your Headset
Using a Speakerphone
Using AutoAnswer with a Headset or Speakerphone
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See Accessing Your User Options Web Pages,
Changing Phone Settings
Customizing Rings and Message Indicators
Settings User Preferences Rings
Settings User Preferences Contrast
Settings User Preferences Brightness
Customizing the Phone Screen
Using Call Logs
Using Call Logs and Directories
Directories Missed Calls or Received Calls
Directories Missed Calls , Placed Calls , or
Press EditDial
Directory Dialing
Directories Corporate Directory exact name
Using Corporate Directory on Your Phone
Directories Personal Directory exact name
Using Personal Directory on Your Phone
Directories Personal Directory Personal
Press Fast Dial
Fast Dials
System,
Accessing Voice Messages
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Options Device
Using the User Options Web Pages
Accessing Your User Options Web Pages
If you want to Then do this
Choose User Options Personal Address Book
Configuring Features and Services on the Web
Using Personal Directory on the Web
If you want to Then do this after you log
Choose User Options Fast Dials Click Add New
Choose User Options Device Click Service URL
Create a PAB entry. See Using Your Personal Address Book on
Click Delete Selected
Using the Address Book Synchronization Tool
Your Phone,
Setting Up Speed Dials on the Web
See Configuring Fast Dials on the Web,
Click Speed Dials
Click Phone Services
Setting Up Phone Services on the Web
Messages
Controlling User Settings on the Web
Services
Choose User Options User Settings
Controlling Line Settings on the Web
Click Line Settings
Change the audible
Choose User Options Mobility Settings Access Lists
Setting Up Phones and Access Lists for Mobile Connect
Choose User Options Mobility Settings Remote Destinations
Click Remote Destinations
Using Cisco WebDialer
Automatically after fifteen seconds
Settings Network Configuration MAC address
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See Using a Shared Line,
Understanding Additional Configuration Options
If you Then For more information
See Using Cisco Extension
Using a Shared Line,
See Using AutoAnswer with a
See Using BLF to Determine a Line
General Troubleshooting
Troubleshooting Your Phone
Symptom Explanation
Using the Quality Reporting Tool
Viewing Phone Administration Data
If you are asked to Then
Cisco One-Year Limited Hardware Warranty Terms
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Index
FAC 21, 85 Fast Dials
PAB
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Page
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