Cisco Systems 7931G manual Sending a Call to a Voice-Message System

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Sending a Call to a Voice-Message System

You can use iDivert to send an active, ringing, or on-hold call to your voice-message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice-message system.

•If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either to your own voice-message system or to the original called party’s voice-message system. Your system administrator must make this option available to you.

•If the call was sent to you directly (not transferred or forwarded to you), or if your phone does not support the option described above, using iDivert redirects the call to your voice-message system.

If you want to...	Then...

Send an active, ringing, or on-hold call	Press iDivert. One of two things occurs:
to a voice-message system	• The call is transferred to your voice-message system.
	• The call is transferred to your voice-message system.
	• Your phone screen displays a menu that allows you to
	choose between your voice-message system or that of
	the originally called party. Choose an option to redirect
	the call.

Tips

•If your phone displays a menu that disappears before you make your selection, you can press iDivert again to redisplay the menu. You can also ask your system administrator to configure a longer time-out value.

•When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified devices. The iDivert feature returns when the call ends.

•If the call was sent to you directly (not transferred or forwarded to you), or if your phone does not support the option described above, using iDivert redirects the call to your voice-message system.

•When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified devices. The iDivert feature returns when the call ends.

28	OL-22334-01

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Contents Americas Headquarters Page Contents Using a Speakerphone Accessing Voice Messages OL-22334-01 Getting Started Using this GuideIf you want to Then Using External Devices Safety and Performance InformationPower Outage Finding Additional InformationAccessibility Features Cisco Product Security OverviewOL-22334-01 Connecting Your Phone Adjusting the Handset Rest Registering with TapsHeadset Support Audio Quality Subjective to the UserOL-22334-01 An Overview of Your Phone Understanding Buttons and HardwareOL-22334-01 Description See For more information Understanding Lines and Calls Understanding Line and Call Icons Icon Line or call state DescriptionUnderstanding Phone Screen Features TipIcon reference, see Understanding Line and Call Icons, Understanding Line and Call Icons,Accessing the Help System on Your Phone Accessing the Application MenuUnderstanding Feature Availability Feature Softkey Line Button Label and Icon Understanding SIP vs. SccpIf you want to Then See Basic Call HandlingPlacing a Call-Basic Options TipsPlacing a Call-Additional Options Corporate DirectoryPersonal Directory to log Choose Personal Address BookWeb, Configuring Fast Dials onUsing Your Personal Address Book onAnswering a Call If you want to Then For more information, seeEnding a Call Using Hold and ResumeUsing a Single Phone Number EndCallUsing Mute Toggle microphone on Press Toggle microphone offSwitching Between Multiple Calls Switching an In-Progress Call to Another PhoneTransferring Calls Voice-Message System,Sending a Call to a Voice-Message System Forwarding Calls to Another Number Settings on the Web,User Options Web Pages, Using Do Not Disturb Web Pages, Using Conference FeaturesMaking Conference Calls Choose User Options DeviceUsing Conference Using Join Using Meet-Me Viewing or Removing Conference Participants See Using Conference,Placing or Receiving Intercom Calls Press ConfList or Conference ListIf you want to Then Advanced Call Handling Speed DialingPersonal Directory on the Web, Directory on the Web,Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Understanding Shared Lines Using a Shared LineWorking with Shared Lines Using BLF to Determine a Line State Press PrivateMaking and Receiving Secure Calls Advanced Call Handling Prioritizing Critical Calls Tracing Suspicious CallsIf you Then Using Cisco Extension Mobility If you want to Services EM Service name can varyServices Change Credentials Press ChangeSee Answering a Call, See Switching an In-Progress Call to Another Phone,Cisco WebDialer, Phone,See Placing a Call-Additional Options, Tips OL-22334-01 Using a Handset Using a Handset, Headset, and SpeakerphoneUsing a Headset Using a Speakerphone Using Wideband with your HeadsetUsing AutoAnswer with a Headset or Speakerphone OL-22334-01 Settings User Preferences Rings Changing Phone SettingsCustomizing Rings and Message Indicators See Accessing Your User Options Web Pages,Settings User Preferences Contrast Settings User Preferences BrightnessCustomizing the Phone Screen Using Call Logs and Directories Using Call LogsDirectories Missed Calls or Received Calls Directories Missed Calls , Placed Calls , orPress EditDial Directory Dialing Using Corporate Directory on Your Phone Directories Corporate Directory exact nameUsing Personal Directory on Your Phone Directories Personal Directory exact nameDirectories Personal Directory Personal Press Fast DialFast Dials Accessing Voice Messages System,OL-22334-01 If you want to Then do this Using the User Options Web PagesAccessing Your User Options Web Pages Options DeviceIf you want to Then do this after you log Configuring Features and Services on the WebUsing Personal Directory on the Web Choose User Options Personal Address BookClick Delete Selected Choose User Options Device Click Service URLCreate a PAB entry. See Using Your Personal Address Book on Choose User Options Fast Dials Click Add NewUsing the Address Book Synchronization Tool Click Speed Dials Setting Up Speed Dials on the WebSee Configuring Fast Dials on the Web, Your Phone,Setting Up Phone Services on the Web Click Phone ServicesChoose User Options User Settings Controlling User Settings on the WebServices MessagesControlling Line Settings on the Web Click Line Settings Change the audible Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access ListsChoose User Options Mobility Settings Remote Destinations Click Remote Destinations Using Cisco WebDialer Settings Network Configuration MAC address Automatically after fifteen secondsOL-22334-01 See Using a Shared Line, Understanding Additional Configuration OptionsIf you Then For more information See Using BLF to Determine a Line Using a Shared Line,See Using AutoAnswer with a See Using Cisco ExtensionGeneral Troubleshooting Troubleshooting Your PhoneSymptom Explanation Using the Quality Reporting Tool Viewing Phone Administration DataIf you are asked to Then Cisco One-Year Limited Hardware Warranty Terms OL-22334-01 Index FAC 21, 85 Fast Dials PAB OL-22334-01 Page OL-22334-01

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