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Advanced Call Handling
Picking Up a Redirected Call on Your Phone
Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling tasks with coworkers.
If you want to... | Then... |
| |
Answer a call that is ringing on | 1. Press the PickUp softkey or button. (You may have to go |
another extension within your call | | off-hook to display the softkey.) |
pickup group | | If your phone supports auto-pickup, you are now |
| |
| | connected to the call. |
| 2. | If the call rings, press Answer to connect to the call. |
| |
Answer a call that is ringing on | 1. Press the GPickUp softkey or the Group PickUp button. |
another extension outside of your | | (You may have to go off-hook to display the softkey.) |
call pickup group | 2. | Enter the group pickup number. |
|
| | If your phone supports auto-pickup, you are now |
| | connected to the call. |
| 3. | If the call rings, press Answer to connect to the call. |
| |
Answer a call that is ringing on | 1. Press the OPickUp softkey or the Other PickUp button. |
another extension in your group or | | (You may have to go off-hook to display the softkey.) |
in an associated group | | If your phone supports auto-pickup, you are now |
| |
| | connected to the call. |
| 2. | If the call rings, press Answer to connect to the call. |
| |
Answer a call that is ringing on a | 1. Press the GPickUp softkey or the Group PickUp button. |
particular extension (line number) | | (You may have to go off-hook to display the softkey.) |
| 2. | Enter the line number with the call that you want to pick |
| | up. For example, if the call that you want to pick up is |
| | ringing on line 12345, enter 12345. |
| 3. | If your phone supports auto-pickup, you are now |
| | connected to the call. |
| 4. | If the call rings, press Answer to connect to the call. |
| | |
Tips
•If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).
•If you press GPickUp or Group PickUp and enter a line number, your phone picks up the ringing call on that particular line (if available).
• If you have multiple lines and want to pick up the call on a non-primary line, first press | for |
the desired line and then press a Call PickUp softkey or button. | |
Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) | 39 |
Contents
Americas Headquarters
Page
Contents
Using a Speakerphone
Accessing Voice Messages
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Using this Guide
Getting Started
If you want to Then
Power Outage
Safety and Performance Information
Using External Devices
Finding Additional Information
Cisco Product Security Overview
Accessibility Features
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Connecting Your Phone
Registering with Taps
Adjusting the Handset Rest
Audio Quality Subjective to the User
Headset Support
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Understanding Buttons and Hardware
An Overview of Your Phone
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Description See
For more information
Understanding Lines and Calls
Icon Line or call state Description
Understanding Line and Call Icons
Tip
Understanding Phone Screen Features
Understanding Line and Call Icons,
Icon reference, see Understanding Line and Call Icons,
Accessing the Application Menu
Accessing the Help System on Your Phone
Understanding Feature Availability
Understanding SIP vs. Sccp
Feature Softkey Line Button Label and Icon
Placing a Call-Basic Options
Basic Call Handling
If you want to Then See
Tips
Corporate Directory
Placing a Call-Additional Options
Choose Personal Address Book
Personal Directory to log
Using Your Personal
Configuring Fast Dials on
Web,
Address Book on
If you want to Then For more information, see
Answering a Call
Using a Single Phone Number
Using Hold and Resume
Ending a Call
EndCall
Toggle microphone on Press Toggle microphone off
Using Mute
Switching an In-Progress Call to Another Phone
Switching Between Multiple Calls
Voice-Message System,
Transferring Calls
Sending a Call to a Voice-Message System
Settings on the Web,
Forwarding Calls to Another Number
User Options Web Pages,
Using Do Not Disturb
Making Conference Calls
Using Conference Features
Web Pages,
Choose User Options Device
Using Conference
Using Join
Using Meet-Me
Placing or Receiving Intercom Calls
See Using Conference,
Viewing or Removing Conference Participants
Press ConfList or Conference List
If you want to Then
Speed Dialing
Advanced Call Handling
Directory on the Web,
Personal Directory on the Web,
Picking Up a Redirected Call on Your Phone
Storing and Retrieving Parked Calls
Logging Out of Hunt Groups
Using a Shared Line
Understanding Shared Lines
Working with Shared Lines
Press Private
Using BLF to Determine a Line State
Making and Receiving Secure Calls
Advanced Call Handling
Tracing Suspicious Calls
Prioritizing Critical Calls
If you Then
Using Cisco Extension Mobility
Services Change Credentials
Services EM Service name can vary
If you want to
Press Change
Cisco WebDialer,
See Switching an In-Progress Call to Another Phone,
See Answering a Call,
Phone,
See Placing a Call-Additional Options,
Tips
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Using a Handset, Headset, and Speakerphone
Using a Handset
Using a Headset
Using Wideband with your Headset
Using a Speakerphone
Using AutoAnswer with a Headset or Speakerphone
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Customizing Rings and Message Indicators
Changing Phone Settings
Settings User Preferences Rings
See Accessing Your User Options Web Pages,
Settings User Preferences Brightness
Settings User Preferences Contrast
Customizing the Phone Screen
Using Call Logs
Using Call Logs and Directories
Directories Missed Calls , Placed Calls , or
Directories Missed Calls or Received Calls
Press EditDial
Directory Dialing
Directories Corporate Directory exact name
Using Corporate Directory on Your Phone
Directories Personal Directory exact name
Using Personal Directory on Your Phone
Press Fast Dial
Directories Personal Directory Personal
Fast Dials
System,
Accessing Voice Messages
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Accessing Your User Options Web Pages
Using the User Options Web Pages
If you want to Then do this
Options Device
Using Personal Directory on the Web
Configuring Features and Services on the Web
If you want to Then do this after you log
Choose User Options Personal Address Book
Create a PAB entry. See Using Your Personal Address Book on
Choose User Options Device Click Service URL
Click Delete Selected
Choose User Options Fast Dials Click Add New
Using the Address Book Synchronization Tool
See Configuring Fast Dials on the Web,
Setting Up Speed Dials on the Web
Click Speed Dials
Your Phone,
Click Phone Services
Setting Up Phone Services on the Web
Services
Controlling User Settings on the Web
Choose User Options User Settings
Messages
Controlling Line Settings on the Web
Click Line Settings
Change the audible
Choose User Options Mobility Settings Access Lists
Setting Up Phones and Access Lists for Mobile Connect
Choose User Options Mobility Settings Remote Destinations
Click Remote Destinations
Using Cisco WebDialer
Automatically after fifteen seconds
Settings Network Configuration MAC address
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Understanding Additional Configuration Options
See Using a Shared Line,
If you Then For more information
See Using AutoAnswer with a
Using a Shared Line,
See Using BLF to Determine a Line
See Using Cisco Extension
Troubleshooting Your Phone
General Troubleshooting
Symptom Explanation
Viewing Phone Administration Data
Using the Quality Reporting Tool
If you are asked to Then
Cisco One-Year Limited Hardware Warranty Terms
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Index
FAC 21, 85 Fast Dials
PAB
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Page
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