Aastra Telecom 6753I manual Automatic Call Distribution ACD Key for Sylantro Servers

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Line Keys and Programmable Keys

Automatic Call Distribution (ACD) Key (for Sylantro Servers)

The 6753i and any attached Expansion Modules support Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents).

To use the ACD feature on an IP phone, you must first configure an ACD key or Expansion Module key. When you want to subscribe to a queue (in order to receive incoming calls), you press the ACD key and the IP phone UI prompts you to specify the following information:

•User ID: the phone number(s) used to login into the queue.

•Password: the password used to login to the queue.

•Available/unavailable: Shows the current status of the IP phone. Specifies if the IP phone user is available/unavailable to receive a call from the queue.

Note: Your System Administrator must provide you with your User ID and

Password to access the applicable phone queue.

After creating an ACD key, you are ready to receive calls from a queue on the server. You must press the ACD key and then log in by entering your User ID and Password. An "Available" key displays allowing you to make your phone available to accept these calls.

When you are on an active call, or you miss a call, the server automatically changes the phone’s status to unavailable. The server updates it’s database with this new information and no longer distributes calls to the phone. The phone remains in this "unavailable" state until:

•you make yourself “available” again by pressing the "Available" key.

•an ACD timer expires (set by your System Administrator).

You can also choose to manually change the phone status to unavailable by pressing the "Unavailable" key on the phone.

Note: It is recommended you configure no more than a single ACD key, programmable key, or expansion module key per IP phone.

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Model 6753i IP Phone User Guide

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Contents 6753i IP Phone Page Software License Agreement IiiPage Table of Contents Dialing a Number 111 Using Handsfree Speakerphone Busy Lamp Field BLF Key BLF List KeyLast Call Return lcr Key for Sylantro Servers Speeddial/XferUsing a Headset 112 Redial 113 Mute 114 ViiUsing the Expansion Module 196 ViiiDocumentation About This GuideModel 6753i IP Phone User Guide Introduction Phone FeaturesRequirements Installation and Setup Getting Started Plugging in and Starting the PhoneDownloading Language packs DSP SIP Idle Screens Idle ScreenIncomplete Configuration No ServiceKey Panel IP Phone Keys and Key DescriptionsKeys Key Description Save Methods for Customizing Your Phone Phone Options via the IP Phone UISimplified Options Menu Using the IP Phone UI ReferenceUsing the Aastra Web UI Phone Options via the Aastra Web UIMethods for Customizing Your Phone Headings Descriptions Status OperationSettings Headings Descriptions BasicPhone Status via IP Phone UI Phone StatusSelect Phone Status Finding Your Phone’s IP Address Phone Status via the Aastra Web UIPhone Status SIP Account Status SIP Account StatusStatus Condition Desription Example Backup Registrar Line SIP Account Status Used?Where Configuration Method Valid Values Default Value Customizing Your PhoneRing Tones and Tone Sets Ring TonesConfiguring Ring Tones and Tone Sets Ring Tone SetsSelect Preferences Select Ring ToneClick on Basic Settings-Preferences-Ring Tones Select Set and then press Select Tone SetSetting Contrast Level Contrast LevelLive Dialpad Enabling/Disabling Live DialpadAudio Mode Headset Mic VolumeSetting Audio Mode and Headset Mic Volume Select Preferences Select Set Audio Select Audio ModeTime and Date Configuring Time and DateSet Time and Time Format Set Date and Date Format Select Preferences Select Time and DateSelect Date Format Set Time ZoneSet Daylight Savings Time Min summertime Summertime Automatic DefaultSet Time Servers Click on Basic Settings-Preferences-Time and Date Setting Specifying the Language to Use LanguageSelect Screen Language Français French Deutsch German Italiano ItalianClick on Basic Settings-Preferences-Language Settings Language Input Keypad Input Alphabet Tables EnglishFrench Key Uppercase Characters Lowercase CharactersSpanish GermanConfiguring Language Input Using the IP Phone UI ItalianExample Select Input LanguageClick on Basic Settings- Preferences-Language Settings Latin 2 Character Set User Password Setting a User PasswordSelect User Password and press Enter Click on Operation-User PasswordResetting a User Password Reset a User PasswordRestarting Your Phone Click on Operation-ResetSelect Restart Phone Locking/Unlocking a Phone Phone LockLock the Phone Defining an Emergency Dial Plan Click on Operation-Phone LockLock the Phone? field, click Unlock the Phone911110 Define an Emergency Dial PlanEmergency Number Description Multiple Line and Call Appearance Keys Line Keys and Programmable KeysLine/Call Appearance Light Behavior Appearance Status On a BLF configured key Programmable KeysFor a speeddial number Maximum of 50 BLFs allowed on M670i Expansion ModuleKey 3 by Default Callers List Key 4 by Default TransferKey 5 by Default Conference Key 6 by Default IntercomKey Function Description Phone Lock PagingConfiguring a Line Key Line KeyCreating a Speeddial Key Speeddial PrefixKey Line=2Speeddial Enter number Creating a Speeddial Using the Speed Dial Edit Option Select Preferences Select Speed Dial EditCreating a Speeddial Key Using the Save Key Save to?Saved Memory key Click on Operation-Keypad Speeddial Line Editing Speeddial KeysEdit the speeddial information as applicable and press Save Aastra Web UI Click on Operation-Keypad Speeddial Configuring a DND Key Do Not Disturb DND KeyBusy Lamp Field BLF Key ExampleConfiguring a BLF Key BLF List Key Configuring a BLF List Key Line Keys and Programmable Keys Configuring a Flash Key Flash KeyAutomatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Type field, select Automatic call distributionUsing the ACD Key Using the ACD Feature on your IP PhoneACD LED Table ACD Queue Label Password = Next Aastra Web UI Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup/Group Call Pickup Using Directed Call Pickup DCPUsing Group Call Pickup GCP XML Key Configuring an XML Key Accessing the XML Service Configuring a WebApps Key WebApps KeyUsing the WebApps Key To use the WebApps keyConfiguring a Sprecode Key Sprecode KeyPark/Pickup Keys Park/Pickup Call Server Configuration ValuesServer Park Values Pickup Values Configuring Park/Pickup Keys Park a Call Using the Park Call/Pickup Parked Call FeaturePickup a Parked Call Last Call Return lcr Key for Sylantro Servers Configuring a Last Call Return KeyHow it works Configuring a Call Forward Call Forward KeyBLF/Xfer BLF/Xfer Key Requirements and FunctionalityConfiguring a BLF/Xfer Key Speeddial/Xfer Speeddial/Xfer Key Requirements and FunctionalitySpeeddial/Xfer and Speeddial Speeddial/Xfer and Blind TransferConfiguring a Speeddial/Xfer Key Speeddial/Conf Configuring a Speeddial/Conf Key Directory Key Directory KeyConfiguring a Directory Key Callers List Key Configuring a Callers List KeyCallers List Key Line Keys and Programmable Keys Transfer Key Transfer KeyConfiguring a Transfer Key Configuring a Conference Key Conference Key100 Model 6753i IP Phone User Guide Intercom Key Configuring an Intercom KeyModel 6753i IP Phone User Guide 101 Using the Icom Key for Outgoing Intercom Calls 102 Model 6753i IP Phone User GuideConfiguring a Services Key Services KeyModel 6753i IP Phone User Guide 103 Using the Services Key 104 Model 6753i IP Phone User GuidePhone Lock Key Configuring a Phone Lock KeyModel 6753i IP Phone User Guide 105 Using the Lock/Unlock Key on the IP Phone 106 Model 6753i IP Phone User GuideConfiguring a Paging Key Model 6753i IP Phone User Guide 107Using the Paging Key None Key Setting a None KeyModel 6753i IP Phone User Guide 109 Deleting a Key 110 Model 6753i IP Phone User GuideUsing Handsfree Speakerphone Making CallsDialing a Number Model 6753i IP Phone User Guide 111Using a Headset Advanced Volume Controls for the Headset MicTo change the volume 112 Model 6753i IP Phone User GuideMaking and Receiving Calls Using a Headset Accessing the Redial ListRedial Model 6753i IP Phone User Guide 113Mute 114 Model 6753i IP Phone User GuideDeleting from the Redial List Delete All ItemsReceiving Calls Answering an Incoming CallSending an Incoming Call to Voicemail Model 6753i IP Phone User Guide 115Handling Calls Placing a Call on Hold116 Model 6753i IP Phone User Guide To place a call on holdTransferring Calls Model 6753i IP Phone User Guide 117Conferencing Calls 118 Model 6753i IP Phone User GuideUsing Local Conferencing Model 6753i IP Phone User Guide 119Conference State Screens Local ConferencingJoining Two Active Calls in a Single Conference 120 Model 6753i IP Phone User GuideCentralized Conferencing for Sylantro and Broadsoft Servers Using Centralized Conferencing Model 6753i IP Phone User Guide 121Setting Up Multiple Conferences for Sylantro Server only 122 Model 6753i IP Phone User GuideModel 6753i IP Phone User Guide 123 Ending CallsJoining Additional Parties to Active Conferences Accessing Your Directory Managing CallsDirectory List 124 Model 6753i IP Phone User GuideModel 6753i IP Phone User Guide 125 Sorting Entries and Quick Search FeatureManaging the Directory List 126 Model 6753i IP Phone User Guide Add a New Entry to the Directory ListModel 6753i IP Phone User Guide 127 Adding an Entry to the Directory List from the Save Key128 Model 6753i IP Phone User Guide Edit an Entry in the Directory ListModel 6753i IP Phone User Guide 129 Delete an Entry from the Directory ListSave an Entry to the Directory List 130 Model 6753i IP Phone User GuideSaving from the Display Model 6753i IP Phone User Guide 131 Saving from the Callers List132 Model 6753i IP Phone User Guide Saving from the Redial ListModel 6753i IP Phone User Guide 133 Downloading the Directory List to Your PCDownload the Directory List Click on Operation-DirectoryCallers List 134 Model 6753i IP Phone User GuideCaller’s List Screen Display Model 6753i IP Phone User Guide 135Display Item Description 136 Model 6753i IP Phone User Guide Accessing the Callers ListEditing Entries in the Callers List Model 6753i IP Phone User Guide 137 138 Model 6753i IP Phone User Guide Deleting Entries From the Callers ListDownloading the Callers List to Your PC Model 6753i IP Phone User Guide 139Download the Callers List DND Account-Based Configuration Account Configuration DND and Call Forwarding140 Model 6753i IP Phone User Guide DND key LED OFF when current Model 6753i IP Phone User Guide 141Click on Basic Settings-Preferences-General Configuring DND Using the Aastra Web UI142 Model 6753i IP Phone User Guide Using DND Modes via the IP Phone UI Click on Basic Settings-Account ConfigurationModel 6753i IP Phone User Guide 143 DND in Phone Mode Default DND in Account Mode144 Model 6753i IP Phone User Guide DND in Custom Mode Call Forward Account-Based ConfigurationModel 6753i IP Phone User Guide 145 Phone Custom146 Model 6753i IP Phone User Guide Cfwd key LED OFF if any Cfwd Disabled Mode is disabledMWI LED OFF if Cfwd All is Configuring Cfwd Using the Aastra Web UI Model 6753i IP Phone User Guide 147148 Model 6753i IP Phone User Guide All Busy No AnswerModel 6753i IP Phone User Guide 149 Cfwd in Account Mode Using Cfwd via the IP Phone UI150 Model 6753i IP Phone User Guide Model 6753i IP Phone User Guide 151 152 Model 6753i IP Phone User Guide Cfwd in Phone Mode Model 6753i IP Phone User Guide 153154 Model 6753i IP Phone User Guide Model 6753i IP Phone User Guide 155 Cfwd in Custom Mode 156 Model 6753i IP Phone User GuideModel 6753i IP Phone User Guide 157 158 Model 6753i IP Phone User Guide Model 6753i IP Phone User Guide 159 Accessing and Clearing Missed Calls Missed Calls Indicator160 Model 6753i IP Phone User Guide Voicemail Using VoicemailModel 6753i IP Phone User Guide 161 Additional Features To access the WebApps option on your phoneStar Codes WebAppsSuppress Dtmf Playback Configuring Suppression of Dtmf PlaybackModel 6753i IP Phone User Guide 163 Display Dtmf Digits 164 Model 6753i IP Phone User GuideConfiguring Display of Dtmf Digits Model 6753i IP Phone User Guide 165166 Model 6753i IP Phone User Guide Enable/Disable Call WaitingEnabling/Disabling Call Waiting Model 6753i IP Phone User Guide 167 Play Call Waiting Tone Configuring Call Waiting Tone168 Model 6753i IP Phone User Guide Stuttered Dial Tone Configuring Stuttered Dial ToneModel 6753i IP Phone User Guide 169 XML Beep Support Configuring XML Beep Support170 Model 6753i IP Phone User Guide Configuring Status Scroll Delay Status Scroll DelayModel 6753i IP Phone User Guide 171 Incoming Call Interrupts Dialing 172 Model 6753i IP Phone User GuideTransfer/Conference Call Behavior Intercom BehaviorConfiguring Incoming Call Interrupts Dialing Model 6753i IP Phone User Guide 173Switch UI Focus to Ringing Line 174 Model 6753i IP Phone User GuidePhone Feature Preferred Line Behavior Preferred Line and Preferred Line TimeoutModel 6753i IP Phone User Guide 175 176 Model 6753i IP Phone User Guide Configuring Goodbye Key to Cancel Incoming Calls Goodbye Key Cancels Incoming CallsModel 6753i IP Phone User Guide 177 Using the Goodbye Key to Cancel Incoming Calls Feature 178 Model 6753i IP Phone User GuideUPnP Mapping Lines for remote phones Configuring UPnP Mapping LinesModel 6753i IP Phone User Guide 179 Configuring Message Waiting Indicator Message Waiting Indicator180 Model 6753i IP Phone User Guide Incoming Intercom Call Features Incoming Intercom Features Description Aastra Web UIModel 6753i IP Phone User Guide 181 Incoming IntercomConfiguring Incoming Intercom Settings 182 Model 6753i IP Phone User GuideAuto-Answer/Play Warning Tone Allow BargeUsing Redial Key for Last Number Redial Model 6753i IP Phone User Guide 183184 Model 6753i IP Phone User Guide Group RTP Paging receives RTP streamsGroup Paging RTP Settings Configuring Group RTP PagingModel 6753i IP Phone User Guide 185 Configuring Lldp Elin 186 Model 6753i IP Phone User GuideAvailable Features Enabled by Administrators Outgoing Intercom CallsMissed Call Summary Subscription Model 6753i IP Phone User Guide 187Autodial Hotline and Warmline Customizable Callers List Key188 Model 6753i IP Phone User Guide Answer and Ignore Keys for XML Applications Centralized ConferencingModel 6753i IP Phone User Guide 189 Using the Keypad During Active XML Applications Playing a WAV File On Your Phone190 Model 6753i IP Phone User Guide IP Phone UI Screen During WAV StreamingModel 6753i IP Phone User Guide 191 Key RedirectionOptions Key XML Applications and Off-Hook Interaction XML Override for a Locked PhoneRTP Recording and Simultaneous Playing 192 Model 6753i IP Phone User GuideConfigurable Save and Delete Keys Hold Feature Enhancement for Broadsoft ServersModel 6753i IP Phone User Guide 193 IP Phone UI when Broadsoft CMS is Enabled 194 Model 6753i IP Phone User GuideModel 6753i IP Phone User Guide 195 Model M670i Expansion ModuleModel M670i Using the Expansion Module 196 Model 6753i IP Phone User GuideM670i Expansion Module ReferencesTroubleshooting Solutions Model 6753i IP Phone User Guide 197How do I change my user password? Why does my phone display the No Service message?198 Model 6753i IP Phone User Guide Model 6753i IP Phone User Guide 199 Why does my phone display Bad Encrypted Config?How do I restart the IP phone? 200 Model 6753i IP Phone User Guide How do I lock my phone?Model 6753i IP Phone User Guide 201 Page Limited Warranty Warranty Repair ServicesModel 6753i IP Phone User Guide 203 ExclusionsAfter Warranty Service 204 Model 6753i IP Phone User GuideTime Zone Name/Time Zone Code Table Appendix a Time Zone CodesTime Zone Name Time Zone Code NST Time SGT Index Model 6753i IP Phone User Guide Index-1Index-2 Model 6753i IP Phone User Guide Model 6753i IP Phone User Guide Index-3 Index-4 Model 6753i IP Phone User Guide
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6753I specifications

The Aastra Telecom 6753i is a versatile and robust IP phone designed for businesses seeking an efficient communication solution. With its array of features and advanced technologies, the 6753i caters to the needs of modern workplaces, ensuring productivity and seamless collaboration.

One of the standout features of the Aastra 6753i is its high-resolution graphical display. This 3.5-inch color screen provides users with clear visibility of essential information, making navigation through menus straightforward. The intuitive interface is further enhanced by programmable soft keys, allowing users to customize their experience according to their preferences.

The device includes three line appearances, which allows users to manage multiple calls efficiently. With the ability to handle simultaneous calls, the Aastra 6753i is suitable for busy environments requiring quick response times. Additionally, the phone supports a wide range of call handling features, including call waiting, call forwarding, and conference calling, enabling a seamless communication experience.

The 6753i is also equipped with HD audio technology, which enhances call clarity and user experience. This technology ensures that conversations sound natural and lifelike, facilitating effective communication between team members or clients. The phone also features a full-duplex speakerphone that allows hands-free operation without compromising audio quality.

In terms of connectivity, the Aastra 6753i supports Power over Ethernet (PoE), eliminating the need for additional power adapters and reducing cable clutter. This feature is particularly advantageous in office setups where space and organization are crucial.

Moreover, the 6753i is compatible with various VoIP protocols, such as SIP, enabling businesses to integrate the phone into their existing telecommunications infrastructure easily. The device offers advanced security features, including encryption and secure boot capabilities, ensuring that sensitive communications are protected.

The addition of a headset port offers further flexibility, allowing users to connect a headset for hands-free convenience, which is particularly useful during extended calls.

In summary, the Aastra Telecom 6753i embodies a blend of user-friendly design, advanced technology, and essential features, making it an ideal choice for businesses looking to enhance their communication capabilities. Whether in a small office or a large enterprise, the Aastra 6753i is designed to meet the demands of today's dynamic business environments.
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