AT&T SL87218 Troubleshooting, Battery installation and charging, page 8, in this user’s

Appendix I

Troubleshooting

If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

My phone	•	Make sure the power cord is securely plugged in.
doesn’t work	•	Make sure that the battery connector is securely plugged
at all.
		into the cordless handset.
	•	Make sure the telephone line cord is securely and firmly
		plugged into the telephone base and the telephone wall
		jack.
	•	Charge the battery in the cordless handset for at least
		16 hours. For optimum daily performance, return the
		cordless handset to the telephone base or charger when
		not in use.
	•	If the battery is depleted, it may take approximately four
		minutes to charge the handset before it can resume
		screen display.
	•	Reset the telephone base. Unplug the unit’s electrical
		power. Wait for approximately 15 seconds, then plug it
		back in. Allow up to one minute for the cordless handset
		and telephone base to reset.
	•	You may need to purchase a new battery, please refer to
		Battery installation and charging, page 8, in this user’s
		manual.
I cannot get a	•	First try all the suggestions above.
dial tone.	•	Move the cordless handset closer to the telephone base.
		You might have moved out of range.
	•	If the previous suggestions don’t work, disconnect the
		telephone base from the telephone jack and connect to
		a different phone. If there is no dial tone on that phone
		either, the problem is in your wiring or local service.
		Contact your local telephone company.
	•	Your line cord might be malfunctioning. Try installing a
		new line cord.
I cannot dial	•	First try all the suggestions above.
out.	• Make sure you have a dial tone before dialing. The cordless

handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing.

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