AT&T SL87218 user manual If your phone is plugged in with a modem or a surge

Appendix I

Troubleshooting

	•	If your phone is plugged in with a modem or a surge
		protector, plug the phone (or modem/surge protector)
		into a different location. If this does not solve the
		problem, re-locate your phone or modem farther apart
		from one another, or use a different surge protector.
	•	Relocate your phone to a higher location. The phone
		will likely have better reception when installed in a high
		area.
	•	If the other phones in your home are having the same
		problem, the problem is in your wiring or local service.
		Contact your local telephone company (charges may
		apply).
I hear other	•	Disconnect the telephone base from the telephone jack,
calls while using		and plug in a different telephone. If you still hear other
my phone.		calls, the problem is probably in your wiring or local
		service. Call your local telephone company.

My cordless handset does not ring when I receive a call.

•Make sure that the ringer is not turned off. Refer to the section(s) on ringer selection in this user’s manual.

•Make sure the telephone line cord is plugged securely into the telephone base and the telephone jack. Make sure the power cord is securely plugged in.

•The cordless handset may be too far from the telephone base.

•Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use.

•You may have too many extension phones on your tel- ephone line to allow all of them to ring simultaneously. Try unplugging some of the other phones.

•The layout of your home or office might be limiting the operating range. Try moving the telephone base to another location, preferably on an upper floor.

•If the other phones in your home are having the same problem, the problem is in your wiring or local service. Contact your local telephone company (charges may apply).

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