Patton electronic SL4050/10, SL4050/2 Contact information, Patton support headquarters in the USA

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SmartLink 4050 Series Getting Started Guide

7 • Contacting Patton for assistance

 

 

Introduction

This chapter contains the following information:

“Contact information”—describes how to contact Patton technical support for assistance.

“Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the RAS warranty and obtaining a return merchandise authorization (RMA).

Contact information

Patton Electronics offers a wide array of free technical services. If you have questions about any of our other products we recommend you begin your search for answers by using our technical knowledge base. Here, we have gathered together many of the more commonly asked questions and compiled them into a searchable database to help you quickly solve your problems.

Patton support headquarters in the USA

Online support: Available at www.patton.com

E-mail support: E-mail sent to support@patton.com will be answered within 1 business day

Telephone support: Standard telephone support is available five days a week—from 8:00 am to 5:00 pm EST (1300 to 2200 UTC/GMT)—by calling +1 (301) 975-1007

Support via VoIP: Contact Patton free of charge by using a VoIP ISP phone to call sip:support@patton.com

Fax: +1 (253) 663-5693

Alternate Patton support for Europe, Middle East, and Africa (EMEA)

Online support: Available at www.patton-inalp.com

E-mail support: E-mail sent to support@patton-inalp.comwill be answered within 1 business day

Telephone support: Standard telephone support is available five days a week—from 8:00 am to 5:00 pm CET (0900 to 1800 UTC/GMT)—by calling +41 (0)31 985 25 55

Fax: +41 (0)31 985 25 26

Warranty Service and Returned Merchandise Authorizations (RMAs)

Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship- ment. All of our products are backed by a comprehensive warranty program.

Note If you purchased your equipment from a Patton Electronics reseller, ask your reseller how you should proceed with warranty service. It is often more con- venient for you to work with your local reseller to obtain a replacement.

Patton services our products no matter how you acquired them.

Introduction

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Contents Getting Started Guide Mailsupport@patton.com Summary Table of Contents Table of Contents Using the configuration menu VAD Operating the VoIP SIP phone Troubleshooting TCP/IP List of Figures List of Tables Structure About this guideAudience Precautions Safety when working with electricityGeneral conventions Typographical conventions used in this documentGeneral observations Chapter contents General informationPower Adaptor 5V DC Wall mounting plate SL4050/10 only SmartLink 4050 Series SIP Phones overviewOverview of SL4050/10 key functions DescriptionDescription SmartLink 4050/2 SIP Phone controls and indicators Overview of SL4050/2 key functionsDescription Installing the SmartLink SIP Phone Installing the VoIP SIP phone Ethernet Cable optionalConnecting the SL4050/2 SIP Phone Setting up the VoIP SIP phone Menu summaryMenu summary, page 2 Enable Adsl dialup Display NameDisable Adsl dialup Dhcp Dynamic Host Configuration ProtocolDNS Server IP Sntp Server IPDo Not Disturb Call forwardingCF call forward User Busy CF call forward No AnswerAnonymous Call Anony Call Rej anonymous call rejectionMAC Address VersionLanguage Selection Time FormatVolume Adjustment Ringer VolumeSpeaker Volume Handset VolumeUsing the configuration menu Using the configuration menu Using the configuration menu Accessing the configuration menu IntroductionWeb login setting Restore Factory Setting Management Settings-Restore Factory SettingRemote Config Password Management Setting-Firmware update Login IDLogin Password FTP ServerDhcp Server Network Setting-DHCPDNS Setting PPPoE Static IP Static IP configuration windowRegistrar Server SIP SettingsSIP Phone Setting Outbound Proxy Server Message ServerPark Server OthersSaving your work SIP Account SettingsDefault Account Authentication User Name Authentication PasswordAccount Active SIP User NameStun & UPnP Settings Stun Server SettingUPnP Setting Stun Domain Name/IP AddressVoice Settings Voice SettingCodec RTP Packet LengthVlan Priority QoSVoice TOS Phone Settings Phone SettingTimer Call Tracing Log Auto Speaker OffPhone Book Setting Phone BookName NumberSpeed Dial Setting Maximum 63 Char Speed DialTelephone Number Line Key SettingsKey Type Documentation Documentation linkRestart System Restart System windowOperating the VoIP SIP phone Switching to another line Dialing an IP addressDialing a SIP number Speed DialingMute Call TransferRedial Last Dialed NumberOn Hold Call ForwardingCall Waiting internal/external One-Touch DialingThree-Way Conferencing Using the Phone Book Editing a Phone Book listing Dialing from the Phone BookStoring a number Deleting a Phone Book listing Troubleshooting Symptom Recommended action Contacting Patton for assistance Contact information Patton support headquarters in the USAWarranty coverage Returns for creditReturn for credit policy RMA numbersAppendix a Compliance information CE-Mark Warning ComplianceFCC Warning Radio and TV Interference Appendix B Specifications Call Features ProtocolNetwork Interface Voice CodecFirmware Upgrade SecurityQoS Dial MethodsTCP/IP Configuration