AT&T CL82450 Charge light is off or blinking, My caller ID isn’t working, Incomplete messages

Page 64

Appendix

Troubleshooting

The charge light is off or blinking.

•Make sure you plug the power and line cords in correctly and securely.

•Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•Clean the cordless handset and telephone base charging contacts each month with a pencil eraser or cloth.

•A blinking CHARGE light is an indication that the battery is not connected to the handset or is missing completely. Ensure that the battery is installed properly.

My caller ID isn’t working.

•Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your phone.

•The caller must be calling from an area that supports caller ID.

•Both your and your caller’s telephone service providers must use caller ID compatible equipment.

•If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (page 5). The filter prevents noise and caller ID problems resulting from DSL interference. Please contact your DSL service provider for more information about DSL filters.

System does not receive caller ID when on a call.

•Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID features works only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.

Incomplete messages.

•If a caller leaves a very long message, part of it may be lost when the system disconnects the call after four minutes.

•If the caller pauses for longer than seven seconds, the system stops recording and disconnects the call.

•If the system’s memory becomes full during a message, the system stops recording and disconnects the call.

•If the caller’s voice is very soft, the system may stop recording and disconnect the call.

Difficulty hearing messages.

•Press VOLUMEp to increase the telephone base speaker volume.

•Press pDIR/VOLUME+ to adjust the message playback volume.

59

Image 64

Contents User’s manual Congratulations Parts checklist Table of contents Index QCID/-VOLUME Quick reference guide handsetMain menu Quick reference guide telephone base DeleteInstallation Avoid placing the telephone base too close toTelephone base installation Telephone base and charger installationCharger installation Battery indicators Battery status Action Battery installation and chargingStep Charge light Step Installation options Tabletop to wall mount installationWall mount to tabletop installation See Telephone base and charger installation onRinger volume Handset settingsRinger tone Voicemail visual message waiting indicator To manually turn off the new voicemail indicatorsLCD language Clear voicemail indicationKey tone Set date/timeUse caller ID to automatically set date and time Dial mode To set the dial mode on a cordless handsetHome area code To set the home area code on a cordless handsetWebsite Exiting the menuAnswering system settings AnnouncementTo play your current outgoing announcement To record a new outgoing announcementUsing the telephone base Using a handsetTo delete your outgoing announcement Answer on/offTo change the setting Call screeningNumber of rings To set the number of ringsRemote access code To change the remote access codeMessage alert tone Making, answering, and ending calls Handset operation SpeakerphoneTo redial a number To delete a numberEqualizer Options while on calls To access the caller ID history call log while on a call To access the redial list while on a callChain dialing Temporary tone dialingMultiple handset use Handset locatorTo start the paging tone To stop the paging toneIntercom Answer an incoming call during an intercom callCall transfer using intercom Shared directory About the directoryCapacity Create directory entries To create a new directory entryTo edit an entry on Dial keyReview directory Search directoryTo review directory entries To search by nameTo dial, delete or edit entries Display dialTo delete an entry To edit an entryAbout caller ID Information about caller ID with call waitingCaller ID history Missed new calls indicatorHow the caller ID history call log works Caller ID operation Memory matchTo review the caller ID history Not available at this timeDial a call log entry View dialing optionsDelete entries Save a call log entry to the directory Reasons for missing caller ID information On-screen Reason MessageAnswering system and voicemail About the answering systemAnswering system new message indication Voice prompts Message capacityCall screening at the telephone base Base ringer Call interceptTemporarily turning off the message alert tone When messages are playing on the telephone base Message playbackTo listen to messages at the telephone base To listen to messages on a cordless handsetWhen messages are playing on the handset To delete all old messagesTo delete all old messages on the telephone base To delete all old messages on the handsetTo record a memo Recording and playing memosTo play back a memo Base message counter displays Message counter displaysRemote commands Remote accessTo remotely reach your answering system Remote access Adding and registering handsets To register a handset to your telephone baseDeregistering a handset Handset Locator buttonAlert tones and lights Screen iconsHandset alert tones Telephone base tonesLights USEHandset display screen messages Screen display messagesHandset display screen messages Troubleshooting My telephone doesn’t work at allCannot get a dial tone Cannot dial outMy cordless handset isn’t performing normally Batteries do not hold a chargeHear other calls while using my phone Experience poor sound quality when using the speakerphoneMy cordless handset does not ring when I receive a call My calls cut in and out while I’m using my cordless handset System does not receive caller ID when on a call Charge light is off or blinkingMy caller ID isn’t working Incomplete messagesSystem does not answer after the correct number of rings System does not respond to remote commandsSystem does not record messages Outgoing announcement is not clear Cannot retrieve voicemail messagesCommon cure for electronic equipment Maintenance Cleaning your telephoneTaking care of your telephone Avoid waterImportant safety information Safety informationPrecautions for users of implanted cardiac pacemakers Especially about cordless telephonesPacemaker patients Especially about telephone answering systemsFCC Part 68 and Acta Industry CanadaFCC Part What does this limited warranty cover? Limited warrantyHow long is the limited warranty period? How do you get warranty service? Other limitationsTechnical specifications Operation Operating timeDect 6.0 digital technology Telephone operating rangeIndex Index Remote access wallet card Action Remote command