AT&T CL82450 user manual System does not answer after the correct number of rings

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Appendix

Troubleshooting

System does not answer after the correct number of rings.

•Make sure that the answering system is on. ANS ON should show on the handset and the /ANSWER ON light on the telephone base should be on.

•If toll saver is activated, the number of rings changes to two when you have new messages stored (pages 18-19).

•If the memory is full or the system is off, the system will answer after 10 rings.

•In some cases, the answering system is affected by the ringing system used by your telephone service provider.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 40). To determine how many rings activate your voicemail, contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

System does not respond to remote commands.

•Make sure to enter your remote access code correctly (page 19).

•Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system.

•The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.

•There may be interference on the phone line you are using. Press dial pad keys firmly.

System does not record messages.

•Make sure the answering system is on. ANS ON should show on the handset and the /ANSWER ON light on the telephone base should be on.

•Make sure the memory of the answering system is not full.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 40). To determine how many rings activate your voicemail, contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

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Contents User’s manual Congratulations Parts checklist Table of contents Index Quick reference guide handset QCID/-VOLUMEMain menu Delete Quick reference guide telephone baseAvoid placing the telephone base too close to InstallationCharger installation Telephone base and charger installationTelephone base installation Step Battery installation and chargingBattery indicators Battery status Action Charge light Step Tabletop to wall mount installation Installation optionsSee Telephone base and charger installation on Wall mount to tabletop installationRinger tone Handset settingsRinger volume To manually turn off the new voicemail indicators Voicemail visual message waiting indicatorLCD language Clear voicemail indicationSet date/time Key toneUse caller ID to automatically set date and time To set the dial mode on a cordless handset Dial modeHome area code To set the home area code on a cordless handsetExiting the menu WebsiteAnnouncement Answering system settingsTo play your current outgoing announcement To record a new outgoing announcementUsing a handset Using the telephone baseTo delete your outgoing announcement Answer on/offCall screening To change the settingNumber of rings To set the number of ringsTo change the remote access code Remote access codeMessage alert tone Making, answering, and ending calls Speakerphone Handset operationTo redial a number To delete a numberEqualizer Options while on calls To access the redial list while on a call To access the caller ID history call log while on a callChain dialing Temporary tone dialingHandset locator Multiple handset useTo start the paging tone To stop the paging toneAnswer an incoming call during an intercom call IntercomCall transfer using intercom Capacity About the directoryShared directory To create a new directory entry Create directory entriesDial key To edit an entry onSearch directory Review directoryTo review directory entries To search by nameDisplay dial To dial, delete or edit entriesTo delete an entry To edit an entryInformation about caller ID with call waiting About caller IDHow the caller ID history call log works Missed new calls indicatorCaller ID history Memory match Caller ID operationTo review the caller ID history Not available at this timeDelete entries View dialing optionsDial a call log entry Save a call log entry to the directory On-screen Reason Message Reasons for missing caller ID informationAnswering system new message indication About the answering systemAnswering system and voicemail Call screening at the telephone base Message capacityVoice prompts Temporarily turning off the message alert tone Call interceptBase ringer Message playback When messages are playing on the telephone baseTo listen to messages at the telephone base To listen to messages on a cordless handsetTo delete all old messages When messages are playing on the handsetTo delete all old messages on the telephone base To delete all old messages on the handsetTo play back a memo Recording and playing memosTo record a memo Message counter displays Base message counter displaysTo remotely reach your answering system Remote accessRemote commands Remote access To register a handset to your telephone base Adding and registering handsetsHandset Locator button Deregistering a handsetScreen icons Alert tones and lightsHandset alert tones Telephone base tonesUSE LightsScreen display messages Handset display screen messagesHandset display screen messages My telephone doesn’t work at all TroubleshootingCannot get a dial tone Cannot dial outBatteries do not hold a charge My cordless handset isn’t performing normallyMy cordless handset does not ring when I receive a call Experience poor sound quality when using the speakerphoneHear other calls while using my phone My calls cut in and out while I’m using my cordless handset Charge light is off or blinking System does not receive caller ID when on a callMy caller ID isn’t working Incomplete messagesSystem does not record messages System does not respond to remote commandsSystem does not answer after the correct number of rings Cannot retrieve voicemail messages Outgoing announcement is not clearCommon cure for electronic equipment Cleaning your telephone MaintenanceTaking care of your telephone Avoid waterSafety information Important safety informationEspecially about cordless telephones Precautions for users of implanted cardiac pacemakersPacemaker patients Especially about telephone answering systemsIndustry Canada FCC Part 68 and ActaFCC Part How long is the limited warranty period? Limited warrantyWhat does this limited warranty cover? Other limitations How do you get warranty service?Operation Operating time Technical specificationsDect 6.0 digital technology Telephone operating rangeIndex Index Action Remote command Remote access wallet card