AT&T ML17959, ML17939 System does not respond to remote commands, System does not record messages

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Appendix

Troubleshooting

System does not respond to remote commands.

•Make sure the remote code is on and you have entered a three-digit remote code (see Remote code on page 25).

•Make sure you are calling from a touch-tone telephone. When you dial a number, you should hear tones. If you hear clicks, the telephone is not a touch-tone telephone and cannot activate the answering system.

•The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.

•There may be interference on the telephone line you are using. Press the dialing keys firmly.

System does not record messages.

•Make sure the answering system is on (see Answer on/off on page 21).

•Make sure the memory of the answering system is not full.

•If you have voicemail service in addition to your answering system, your callers’ messages may be going into voicemail before your answering system picks up the call. Program your voicemail to pick up at least two rings after the number of rings your answering system is set to answer the call

(see Answering system and voicemail on page 52).

The outgoing announcement is not clear.

•When you record your announcement, make sure you speak in a normal tone of voice, about nine inches from the telephone base.

•Make sure there is no background noise (TV, music, etc.) while recording.

Voicemail appears and L1 and/or L2 flashes on the display.

•Your telephone has voicemail indication that is separate from the built-in answering system. If Voicemail appears and L1 and/or L2 flashes on the display, then your telephone has received a signal from your telephone service provider that you have a voicemail message on line 1 and/or line

2 waiting for you to retrieve from your telephone service provider. Contact your telephone service provider for more information on how to access your voicemail.

I cannot retrieve voicemail messages.

•Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (see Answering system and voicemail on page 52). If you subscribe to voicemail service from your telephone service provider (charges may apply), contact your telephone service provider for more information on how to access your voicemail.

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Contents User’s manual Congratulations Parts checklist Table of contents Speed dial Avoid placing the telephone base too close to Installation preparationDelete Quick reference guideHeadset Optional backup battery installation Telephone base installation Telephone installation800 222-3111.In Canada, dial 1 866 Telephone installation Data port Tabletop to wall installation Installation optionsL1+L2 If you have DSL high Wall to tabletop installation Switch hook Directory card Optional headsetTo write names on the directory card To change the directory cardTelephone settings Menu overviewMenu structure Ringer melody Ringer volumeTo select English, Français or Español LCD languageLCD backlight Date and timeScroll rate Key toneSet the primary line Call settingsTurn automatic line selection on or off Turn auto speaker on or offSet home and local area codes Choose the preferred modeSelect tone or pulse dialing Choose how to store repeat calls in the call historyAnswering system settings Answer on/offAnnouncement selection To scroll to Annc a only, Annc B only To scroll to Mailbox 1 or MailboxOr a & B schedule Announcement a and BAnnouncement a and B time settings To delete announcement a or BTo scroll to Mailbox 1 or Mailbox 2 to Number of rings Call screeningRemote code Incoming message lengthMessage alert tone Priority codeVoicemail indicator settings Voicemail indicatorClear voicemail indication Turn Covm central office voicemail on or off To make a call with the handset Basic operationTo make a call with the corded headset To answer a callTo switch from the speakerphone to handset To switch from the handset to headsetTo switch from the speakerphone to headset To switch from the headset to speakerphoneTo dial one of the five most recently dialed numbers RedialPress Enter or Disp Dial To dial the last number dialedTo delete a redial entry To cancel auto redial at any time Press Auto RedialAuto redial To auto redial a number on the redial listOptions while on calls Temporary tone dialing Switching between linesConference calls To make a three-way conference callTo end a conference call To drop one lineTwo-way recording To record a callChain dialing Speed dial memory overview Speed dial operation Storing a number in a speed dial locationIf Auto speaker is turned off see Turn auto speaker Dialing a speed dial number Editing a speed dial numberDeleting a speed dial number Character chart Directory overviewDirectory memory capacity Directory operation Creating a directory entryReviewing directory entries Editing directory entries Searching by nameSee Reviewing directory entries on Copying directory entries to speed dial memoryDialing directory entries Deleting directory entriesInformation about caller ID with call waiting About caller IDCaller’s number Date of call How caller ID history call log worksCaller ID operation Missed calls indicatorMemory match Reviewing call historyDialing options Dialing a call history entryDelete all call history entries Copy to DIR Saving a call history entry to the directorySpDial Saving a call history entry to a speed dial locationPress ENTER. The screen displays Press speed dial KeyScreen message Reason Reasons for missing caller ID informationAnswering system and voicemail Message capacity Answering system operationAnswering system new message indication Call interceptMessage playback When a message is playingTo listen to messages Options during playbackMessages? Delete all old messagesDisplays All old messages deleted Press ENTER. The screen displays Delete all old messages?Remote access Screen icons, indicator lights and alert tones Indicator lightsScreen icons Alert tones Screen display messages Entry has been saved successfully into My telephone does not work at all TroubleshootingCannot get a dial tone Cannot dial outHear other calls while using my telephone My telephone does not ring when I receive a callMy calls cut in and out while I’m using my corded handset My caller ID isn’t working System does not receive caller ID when on a callAnswering system records incomplete messages System does not answer after the correct number of ringsSystem does not record messages System does not respond to remote commandsVoicemail appears and L1 and/or L2 flashes on the display Cannot retrieve voicemail messagesCommon cure for electronic equipment General product care Especially about corded telephones Important safety informationProduct identifier and REN information FCC and Acta informationProgramming/testing of emergency numbers Part 15 of FCC rules 866 Limited warrantyHow do you get warranty service? Technical specifications Technical specificationsIndex Index Action Remote command Remote access wallet card

ML17959, ML17939 specifications

The AT&T ML17939 and ML17959 models are two of the latest additions to AT&T's line of reliable and feature-rich corded telephones. Designed primarily for home and small office use, these models incorporate essential features that cater to the modern user's needs while ensuring robustness and ease of use.

One of the main features of the ML17939 and ML17959 is their large, easy-to-read backlit display. This display enhances visibility in various lighting conditions, an important characteristic for users who may have visual impairments or those who prefer a user-friendly interface. The backlight provides convenience, allowing users to easily see who is calling even in dim environments.

Both models offer a 40-number memory capacity, allowing users to store frequently dialed numbers for quick access, which is particularly beneficial in a busy home or office setting. The one-touch speed dial feature streamlines communication, reducing the time it takes to reach important contacts. Additionally, the ML17939 and ML17959 are equipped with a Caller ID function, providing users with instant recognition of incoming calls, further enhancing the user experience.

The phones utilize advanced security technologies, such as DECT (Digital Enhanced Cordless Telecommunications) technology for secure and clear call quality, minimizing interference from other devices. This helps ensure that conversations remain private and crisp, which is essential for both personal and professional calls.

Moreover, these models feature built-in speakerphones that allow for hands-free communication. This function is particularly beneficial for multitasking, enabling users to handle calls while attending to other tasks. The adjustable volume controls also contribute to a personalized user experience, allowing callers to set their preferred audio levels.

In terms of design, both the ML17939 and ML17959 models boast a sleek and modern appearance, fitting seamlessly into any environment. Their compact design is complemented by lightweight construction, making them easy to move and place as needed.

Overall, AT&T's ML17939 and ML17959 models stand out with their blend of functionality, advanced features, and user-friendly design. Ideal for those seeking a reliable and efficient corded telephone solution, these models aptly address the communication needs of contemporary users, making them an excellent choice for both home and office applications.
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