AT&T EL51110 user manual My cordless handset does not ring when I receive a call

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Appendix

Troubleshooting

If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see Telephone base installation on page 4). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

My cordless handset does not ring when I receive a call.

Make sure that the ringer is not turned off. Refer to Ringer volume on page 11.

Make sure the telephone line cord is plugged securely into the telephone base and the telephone wall jack. Make sure the power cord is securely plugged in.

The cordless handset may be too far from the telephone base.

Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the telephone base when not in use.

You may have too many extension telephones on your telephone line to allow all of them to ring simultaneously. Try unplugging one telephone at a time until the telephone starts ringing.

The layout of your home or office might be limiting the operating range. Try moving the telephone base to another location, preferably on an upper floor.

If the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).

Test a working telephone at the telephone wall jack. If another telephone has the same problem, the problem is the telephone wall jack. Contact your telephone service provider (charges may apply).

Other electronic products can cause interference to your cordless telephone. Try installing your telephone as far away as possible from electronic devices such as wireless routers, or other cordless telephones.

Completely remove then replace the battery. Place the cordless handset in the telephone base. Wait for the cordless handset to reestablish its connection with the telephone base. Allow up to one minute for this to take place.

Your telephone line cord might be defective. Try installing a new telephone line cord.

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Contents User’s manual Congratulations Parts checklist Table of contents Caller ID AppendixAvoid placing the telephone base too close to Quick reference guide Main menu Using menusHandset Locator Telephone base installation Important InformationBattery installation Battery installation and chargingCharge light Battery charging Place in ChargerWall mount installation Tabletop to wall mount installationDSL filter Wall mount to tabletop installation Menu overview Menu structureHandset settings Ringer volumePress MENU/SELECT to select Ringer Volume Ringer toneLCD language Voicemail waiting visual message waiting indicatorClear voicemail indication Key tone Set date/timeDial mode Home area codeMaking, answering and ending a call Making a call To make a callOn-hook dialing predialing To silence the ringer temporarily on that handset onlySpeakerphone Ending a callTo review numbers in the redial list RedialTo call a number from the redial list To create a new directory entry on To copy a number from the redial list to the directoryTo delete a number from the redial list Options while on calls To access the directory while on a call To access the caller ID history while on a callTemporary tone dialing Chain dialingTo access the redial list while on a call To start the paging tone Handset locatorTo stop the paging tone Directory overview Directory memory capacityExiting the directory Speed dial overviewCreate directory entries To create a new directory entryDial To add a predialed telephone number to the directoryKey To review directory entries Reviewing the directoryTo search by name Reviewing the directory To delete a directory entry Dialing, deleting and editing a directory entryTo edit a directory entry Speed dial locations DIR orDIR or CID to Directory EmptyTo clear a speed dial location To dial a speed dial numberAbout caller ID Information about caller ID with call waitingAbout home area code To view the dialing options onHow caller ID history call log works Caller ID historyMemory match Caller ID operation Missed new calls indicatorReasons for missing caller ID information To review the caller ID history To view the dialing optionsTo dial a number from the caller ID history To delete all caller ID history entriesSaving a caller ID history entry in the directory Edit NameCaller ID operation Screen icons, indicator lights and alert tones Handset indicator lightsScreen icons NEWHandset alert tones Telephone base indicator lightsUSE light Handset display screen messages Unable to Call My telephone doesn’t work at all TroubleshootingCannot get a dial tone Cannot dial out My cordless handset isn’t performing normally Batteries do not hold a charge Charge light is offExperience poor sound quality when using the speakerphone Hear other calls while using my telephone My calls cut in and out while I’m using my cordless handsetMy cordless handset does not ring when I receive a call My caller ID isn’t working My telephone does not receive caller ID when on a callIcon shows on the display and I don’t know why Common cure for electronic equipment Maintenance Cleaning your telephoneTaking care of your telephone Avoid waterSafety information Important safety informationEspecially about cordless telephones Especially about telephone answering systems FCC Part 68 and Acta Industry CanadaFCC Part 68 and Acta FCC Part What does this limited warranty cover? Limited warrantyHow long is the limited warranty period? How do you get warranty service? Other limitationsLimited warranty Dect 6.0 digital technology Technical specificationsTelephone operating range Index Index