AT&T EL51110 My caller ID isn’t working, My telephone does not receive caller ID when on a call

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Appendix

Troubleshooting

My caller ID isn’t working.

•Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone.

•Your caller must be calling from an area that supports caller ID.

•Both your and your caller’s telephone service providers must use caller ID compatible equipment.

•Make sure the home area code is set correctly in the telephone (see Home area code on page 14).

•If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see Telephone base installation on page 4). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

My telephone does not receive caller ID when on a call.

•Make sure you subscribe to caller ID with call waiting features provided by your telephone service provider. Caller ID features work only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.

A icon shows on the display and I don’t know why.

•Your telephone has voicemail indication. If appears on the display, then your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from your telephone service provider. Contact your telephone service provider for more information on how to access your voicemail.

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work.

•Make sure your computer is powered on.

•Make sure your Internet connection is working properly.

•Make sure that the software is installed and running for your nontraditional telephone service.

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Contents User’s manual Congratulations Parts checklist Table of contents Appendix Caller IDAvoid placing the telephone base too close to Quick reference guide Handset Locator Using menusMain menu Important Information Telephone base installationCharge light Battery installation and chargingBattery installation Place in Charger Battery chargingTabletop to wall mount installation Wall mount installationDSL filter Wall mount to tabletop installation Menu structure Menu overviewRinger volume Handset settingsPress MENU/SELECT to select Ringer Volume Ringer toneClear voicemail indication Voicemail waiting visual message waiting indicatorLCD language Set date/time Key toneHome area code Dial modeMaking a call To make a call Making, answering and ending a callOn-hook dialing predialing To silence the ringer temporarily on that handset onlyEnding a call SpeakerphoneTo call a number from the redial list RedialTo review numbers in the redial list To delete a number from the redial list To copy a number from the redial list to the directoryTo create a new directory entry on Options while on calls To access the caller ID history while on a call To access the directory while on a callTemporary tone dialing Chain dialingTo access the redial list while on a call To stop the paging tone Handset locatorTo start the paging tone Directory memory capacity Directory overviewExiting the directory Speed dial overviewTo create a new directory entry Create directory entriesKey To add a predialed telephone number to the directoryDial To search by name Reviewing the directoryTo review directory entries Reviewing the directory To edit a directory entry Dialing, deleting and editing a directory entryTo delete a directory entry DIR or Speed dial locationsDIR or CID to Directory EmptyTo dial a speed dial number To clear a speed dial locationInformation about caller ID with call waiting About caller IDAbout home area code To view the dialing options onMemory match Caller ID historyHow caller ID history call log works Reasons for missing caller ID information Missed new calls indicatorCaller ID operation To view the dialing options To review the caller ID historyTo delete all caller ID history entries To dial a number from the caller ID historyEdit Name Saving a caller ID history entry in the directoryCaller ID operation Handset indicator lights Screen icons, indicator lights and alert tonesScreen icons NEWUSE light Telephone base indicator lightsHandset alert tones Handset display screen messages Unable to Call Cannot get a dial tone TroubleshootingMy telephone doesn’t work at all My cordless handset isn’t performing normally Cannot dial outCharge light is off Batteries do not hold a chargeExperience poor sound quality when using the speakerphone My calls cut in and out while I’m using my cordless handset Hear other calls while using my telephoneMy cordless handset does not ring when I receive a call Icon shows on the display and I don’t know why My telephone does not receive caller ID when on a callMy caller ID isn’t working Common cure for electronic equipment Cleaning your telephone MaintenanceTaking care of your telephone Avoid waterEspecially about cordless telephones Important safety informationSafety information Especially about telephone answering systems Industry Canada FCC Part 68 and ActaFCC Part 68 and Acta FCC Part How long is the limited warranty period? Limited warrantyWhat does this limited warranty cover? Other limitations How do you get warranty service?Limited warranty Telephone operating range Technical specificationsDect 6.0 digital technology Index Index

EL51110 specifications

The AT&T EL51110 is a feature-rich cordless phone system designed for both home and business use, offering a blend of practicality, advanced technology, and user-friendly features. This model is particularly known for its ergonomic design and impressive functionality, making it an excellent choice for individuals seeking reliable communication solutions.

One of the standout features of the EL51110 is its capability to support up to five handsets. The phone comes with one base unit, and additional handsets can be purchased separately. This flexibility allows users to place handsets in multiple rooms, ensuring that you can receive calls wherever you are in your home or office.

The EL51110 employs DECT 6.0 technology, which enhances the quality of the audio and provides a secure, interference-free connection. DECT 6.0 is known for its long-range capabilities, allowing for clear calls even in larger spaces. Additionally, this technology helps reduce battery drain, extending the battery life of the handsets for greater convenience.

Another significant feature of the AT&T EL51110 is its digital answering system. The phone comes with up to 14 minutes of recording time, ensuring that you never miss an important message. With features like call screening, remote access, and the ability to save or delete messages on the fly, users have complete control over their voicemail experience.

The phone also includes a built-in caller ID feature, displaying the name and number of incoming callers if the information is available. Users can easily store contacts with the phonebook capacity for up to 50 entries, making it simple to stay connected with friends and family. The large, backlit display enhances visibility, allowing for easy navigation even in low-light conditions.

For those who enjoy hands-free communication, the EL51110 offers a speakerphone option, providing a practical solution for multitasking. The phone's polyphonic ringtones add a touch of personalization, with several options to choose from.

In summary, the AT&T EL51110 combines modern technology with essential features, delivering a reliable cordless phone system that adapts to various communication needs. With its stylish design, long-range capabilities, and user-friendly interface, it represents an excellent investment for those looking to enhance their telecommunications setup.
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