AT&T EL51110 user manual Cannot dial out, My cordless handset isn’t performing normally

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Appendix

Troubleshooting

I cannot dial out.

•First try all the suggestions in the item I cannot get a dial tone on page 42.

•Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing.

•Check that all the telephones connected to the same telephone line are hung up.

•Make sure to set the dial mode to the correct setting (pulse dialing or tone dialing) for the service in your area (see Dial mode on page 14).

•Eliminate any background noise. Noise from a television, radio or other appliances may cause the telephone to not dial out properly. If you cannot eliminate background noise, first try muting the cordless handset before dialing, or dialing from another room in your home with less background noise.

•If the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).

My cordless handset isn’t performing normally.

•Make sure the power cord is securely plugged into the telephone base. Plug the power adapter into a different, working electrical outlet not controlled by a wall switch.

•Move the cordless handset closer to the telephone base. You might have moved out of range.

•Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•Other electronic products can cause interference to your cordless telephone. Try installing your telephone as far away from these types of electronic devices as possible: television sets, VCRs, or other cordless telephones.

OUT OF RANGE OR NO PWR AT BASE appears on my cordless handset.

•Ensure that the telephone base is powered up.

•Place the cordless handset in the telephone base for one minute to allow the cordless handset and base to synchronize.

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Contents User’s manual Congratulations Parts checklist Table of contents Caller ID AppendixAvoid placing the telephone base too close to Quick reference guide Using menus Main menuHandset Locator Telephone base installation Important InformationBattery installation and charging Battery installationCharge light Battery charging Place in ChargerWall mount installation Tabletop to wall mount installationDSL filter Wall mount to tabletop installation Menu overview Menu structureHandset settings Ringer volumePress MENU/SELECT to select Ringer Volume Ringer toneVoicemail waiting visual message waiting indicator LCD languageClear voicemail indication Key tone Set date/timeDial mode Home area codeMaking, answering and ending a call Making a call To make a callOn-hook dialing predialing To silence the ringer temporarily on that handset onlySpeakerphone Ending a callRedial To review numbers in the redial listTo call a number from the redial list To copy a number from the redial list to the directory To create a new directory entry onTo delete a number from the redial list Options while on calls To access the directory while on a call To access the caller ID history while on a callTemporary tone dialing Chain dialingTo access the redial list while on a call Handset locator To start the paging toneTo stop the paging tone Directory overview Directory memory capacityExiting the directory Speed dial overviewCreate directory entries To create a new directory entryTo add a predialed telephone number to the directory DialKey Reviewing the directory To review directory entriesTo search by name Reviewing the directory Dialing, deleting and editing a directory entry To delete a directory entryTo edit a directory entry Speed dial locations DIR orDIR or CID to Directory EmptyTo clear a speed dial location To dial a speed dial numberAbout caller ID Information about caller ID with call waitingAbout home area code To view the dialing options onCaller ID history How caller ID history call log worksMemory match Missed new calls indicator Caller ID operationReasons for missing caller ID information To review the caller ID history To view the dialing optionsTo dial a number from the caller ID history To delete all caller ID history entriesSaving a caller ID history entry in the directory Edit NameCaller ID operation Screen icons, indicator lights and alert tones Handset indicator lightsScreen icons NEWTelephone base indicator lights Handset alert tonesUSE light Handset display screen messages Unable to Call Troubleshooting My telephone doesn’t work at allCannot get a dial tone Cannot dial out My cordless handset isn’t performing normallyBatteries do not hold a charge Charge light is offExperience poor sound quality when using the speakerphone Hear other calls while using my telephone My calls cut in and out while I’m using my cordless handsetMy cordless handset does not ring when I receive a call My telephone does not receive caller ID when on a call My caller ID isn’t workingIcon shows on the display and I don’t know why Common cure for electronic equipment Maintenance Cleaning your telephoneTaking care of your telephone Avoid waterImportant safety information Safety informationEspecially about cordless telephones Especially about telephone answering systems FCC Part 68 and Acta Industry CanadaFCC Part 68 and Acta FCC Part Limited warranty What does this limited warranty cover?How long is the limited warranty period? How do you get warranty service? Other limitationsLimited warranty Technical specifications Dect 6.0 digital technologyTelephone operating range Index Index