AT&T EL51110 user manual Troubleshooting, My telephone doesn’t work at all, Cannot get a dial tone

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Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For customer service, or to purchase accessories or replacement parts, visit our website at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. When you call customer service, you will need the serial number or model number found on the bottom of the telephone base.

My telephone doesn’t work at all.

•Make sure the power cord is securely plugged in.

•Make sure that the battery connector is securely plugged into the cordless handset.

•Make sure the telephone line cord is securely and firmly plugged into the telephone base and the telephone wall jack.

•Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the telephone base when not in use.

•If the battery is depleted, it may take approximately 30 minutes to charge the handset before it shows LOW BATTERY. Refer to Battery charging on page 6 for details.

•Reset the telephone base. Unplug the electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•You may need to purchase a new battery. Please refer to Battery installation on page 5.

I cannot get a dial tone.

•First try all the suggestions above.

•Move the cordless handset closer to the telephone base. You might have moved out of range.

•If the previous suggestions don’t work, disconnect the telephone base from the telephone wall jack and connect the jack to a different telephone. If there is no dial tone on that telephone either, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).

•Your telephone line cord might be defective. Try installing a new telephone line cord.

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Contents User’s manual Congratulations Parts checklist Table of contents Appendix Caller IDAvoid placing the telephone base too close to Quick reference guide Handset Locator Using menusMain menu Important Information Telephone base installationCharge light Battery installation and chargingBattery installation Place in Charger Battery chargingTabletop to wall mount installation Wall mount installationDSL filter Wall mount to tabletop installation Menu structure Menu overviewRinger tone Handset settingsRinger volume Press MENU/SELECT to select Ringer VolumeClear voicemail indication Voicemail waiting visual message waiting indicatorLCD language Set date/time Key toneHome area code Dial modeTo silence the ringer temporarily on that handset only Making, answering and ending a callMaking a call To make a call On-hook dialing predialingEnding a call SpeakerphoneTo call a number from the redial list RedialTo review numbers in the redial list To delete a number from the redial list To copy a number from the redial list to the directoryTo create a new directory entry on Options while on calls Chain dialing To access the directory while on a callTo access the caller ID history while on a call Temporary tone dialingTo access the redial list while on a call To stop the paging tone Handset locatorTo start the paging tone Speed dial overview Directory overviewDirectory memory capacity Exiting the directoryTo create a new directory entry Create directory entriesKey To add a predialed telephone number to the directoryDial To search by name Reviewing the directoryTo review directory entries Reviewing the directory To edit a directory entry Dialing, deleting and editing a directory entryTo delete a directory entry Directory Empty Speed dial locationsDIR or DIR or CID toTo dial a speed dial number To clear a speed dial locationTo view the dialing options on About caller IDInformation about caller ID with call waiting About home area codeMemory match Caller ID historyHow caller ID history call log works Reasons for missing caller ID information Missed new calls indicatorCaller ID operation To view the dialing options To review the caller ID historyTo delete all caller ID history entries To dial a number from the caller ID historyEdit Name Saving a caller ID history entry in the directoryCaller ID operation NEW Screen icons, indicator lights and alert tonesHandset indicator lights Screen iconsUSE light Telephone base indicator lightsHandset alert tones Handset display screen messages Unable to Call Cannot get a dial tone TroubleshootingMy telephone doesn’t work at all My cordless handset isn’t performing normally Cannot dial outCharge light is off Batteries do not hold a chargeExperience poor sound quality when using the speakerphone My calls cut in and out while I’m using my cordless handset Hear other calls while using my telephoneMy cordless handset does not ring when I receive a call Icon shows on the display and I don’t know why My telephone does not receive caller ID when on a callMy caller ID isn’t working Common cure for electronic equipment Avoid water MaintenanceCleaning your telephone Taking care of your telephoneEspecially about cordless telephones Important safety informationSafety information Especially about telephone answering systems Industry Canada FCC Part 68 and ActaFCC Part 68 and Acta FCC Part How long is the limited warranty period? Limited warrantyWhat does this limited warranty cover? Other limitations How do you get warranty service?Limited warranty Telephone operating range Technical specificationsDect 6.0 digital technology Index Index

EL51110 specifications

The AT&T EL51110 is a feature-rich cordless phone system designed for both home and business use, offering a blend of practicality, advanced technology, and user-friendly features. This model is particularly known for its ergonomic design and impressive functionality, making it an excellent choice for individuals seeking reliable communication solutions.

One of the standout features of the EL51110 is its capability to support up to five handsets. The phone comes with one base unit, and additional handsets can be purchased separately. This flexibility allows users to place handsets in multiple rooms, ensuring that you can receive calls wherever you are in your home or office.

The EL51110 employs DECT 6.0 technology, which enhances the quality of the audio and provides a secure, interference-free connection. DECT 6.0 is known for its long-range capabilities, allowing for clear calls even in larger spaces. Additionally, this technology helps reduce battery drain, extending the battery life of the handsets for greater convenience.

Another significant feature of the AT&T EL51110 is its digital answering system. The phone comes with up to 14 minutes of recording time, ensuring that you never miss an important message. With features like call screening, remote access, and the ability to save or delete messages on the fly, users have complete control over their voicemail experience.

The phone also includes a built-in caller ID feature, displaying the name and number of incoming callers if the information is available. Users can easily store contacts with the phonebook capacity for up to 50 entries, making it simple to stay connected with friends and family. The large, backlit display enhances visibility, allowing for easy navigation even in low-light conditions.

For those who enjoy hands-free communication, the EL51110 offers a speakerphone option, providing a practical solution for multitasking. The phone's polyphonic ringtones add a touch of personalization, with several options to choose from.

In summary, the AT&T EL51110 combines modern technology with essential features, delivering a reliable cordless phone system that adapts to various communication needs. With its stylish design, long-range capabilities, and user-friendly interface, it represents an excellent investment for those looking to enhance their telecommunications setup.
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