LOREX Technology Trouble shooting, What is the product number?, QLR1660 User Manual

QLR1660 User Manual

3. Trouble shooting

1.What is the product number?

The product number is provided with QLR1660 main product. Please check this number in the license document provided with the item. Especially, it is necessary to connect to server of QLR1660 by networking.

2. With LAN connection, is it available to connect with Modem?

If you set network with Modem (PPPoE connection), networking works only via Modem-to-modem. In the same manner, if you set network with LAN, networking works only via LAN. So, it is impossible to use LAN and modem at the same time.

3. I have a firewall on my network system. It is impossible to normally interface with internal XDVR server via external client S/W.

In case of system with a firewall, you need to open the ports to interface with internal QLR1660 server via external client S/W or search S/W. The ports are set at System setup of the Environment Setup of QLR1660 server.

Please open the following ports: 2000, 2001, 2002 and 2003 (default ports).

4. Can I change the display screen resolution of computer while QLR1660 is running?

If you changed the screen resolution while QLR1660 is running, the QLR1660 system will be stopped abnormally. You must change it after shutdown the QLR1660 program.

5. It appears that the QLR1660 server system impacts with the mother-board of the computer. Some mother-board of VIA chipset could impact with the QLR1660 server system.

6. Although I reinstalled the QLR1660 program, the Setup of QLR1660 system is not set to factory-defaults. Although uninstall the QLR1660 program, LOG and CFG files may affect the QLR1660 system installed newly still left over in program folder. (C:\ProgramFiles\ VISTAPRO \) Therefore, after uninstall, must delete these all files left over by all means.

9.Although HDD Overwrite is set to enable (On), recording is stopped.

In case that HDD Overwrite is set to enable (On), whenever free space is under 500MByte, QLR1660 system creates the free space of 2.0GByte by erasing oldest data to save new recording data. But, if the total capacity of recorded data for QLR1660is smaller than 2.0GByte, recording could be stopped. Please make the new space for recording.

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