AT&T 993 user manual Troubleshooting

Page 61

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com, or call 1 (800) 222-3111.In Canada, dial 1 (866) 288-4268.

My telephone does not work at all.

Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.

Make sure the telephone line cord is plugged firmly into the telephone base and the modular wall jack.

Unplug the telephone’s electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the telephone to synchronize.

Disconnect the telephone base from the telephone line wall jack and plug in a working telephone. If this telephone does not work, the problem is probably in the wiring or the local service. Call the local telephone company.

There is no dial

First, try all the above suggestions. Also inspect the

tone.

 

coiled handset cord connections at both ends.

 

The telephone line cord might be malfunctioning. Try

 

 

installing a new telephone line cord.

 

Disconnect the telephone base from the telephone jack

 

 

and connect a different telephone. If there is no dial tone

 

 

on the telephone either, the problem is in your wiring or

 

 

local service. Contact your local telephone company.

 

Make sure HOLD is not pressed.

 

If there is no dial tone when the HEADSET key is

 

 

pressed, make sure the headset is firmly connected in

 

 

the headset jack.

I cannot dial out. • First, try all the above suggestions in the There is no dial tone section.

Make sure there is a dial tone before dialing. It is normal if the telephone takes a second or two to synchronize before producing a dial tone. Wait an extra second before dialing.

Check that all the telephones connected to the same telephone line are hung up.

If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your local telephone company (charges may apply).

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Contents User’s manual On purchasing your new AT&T product CongratulationsStop Table of contents Call history Caller ID AppendixProduct overview Call History Press to display caller ID information Quick reference guideAuto Redial Press to activate the auto-redial Dial pad keysPause Parts checklist Glossary Avoid placing the telephone too close to Telephone locationOptional spare battery Telephone installation Connect the handset to the telephone Connect the power adapterCheck for a dial tone Confirm Lines 1800 222-3111.In Canada, dial 1 866 Data portWall mounting Connect the power cord to the telephoneRotate the mounting bracket Reverse the handset tabTwo-line modular wall jack 800 222-3111.In Canada, dial 1 866 Optional headset Menu operation To exit Feature SETUP, press and hold EnterMenu structure Turn auto speaker on or off Feature setupSet the primary line Turn automatic line selection on or off Set preferred mode Set the time and date Set the scroll rate Turn screen backlight on or offTurn the central office voicemail Covm indicator on or off Turn NEW Call light off Program home and local area codes Feature setup Set call history Choose how to store repeat calls in call historyLanguage Set the display language Turn caller ID with call waiting on or offMake, answer or end a call Handset Basic operationMake, answer or end a call Headset Volume Handset/Speakerphone/Headset volume control TimerRinger volume Speakerphone or headset RedialDisplay dial Press Auto Redial again Auto redialOptions while on calls Switch between lines during a callHold To release hold and return to the callConference calls MuteTo end a conference call, hang up Place a conference call on holdConference calls Talk privately with one caller Low battery indicatorLights and what they mean Lower key One-touch speed dialStore a number in one-touch Store a flash in a one-touch entry Store a pause in a one-touch entryStore a wait in a one-touch entry View a one-touch entryDial a one-touch number Erase a one-touch number Edit a one-touch numberChain dialing Menu structure Directory operationStore a name and number in the directory Store a wait in a directory number Edit a directory entry Edit a name in the directory Review directory entriesEdit a directory entry Edit a number in the directory Primary line on Dial a number from the directoryRemove a name and number from the directory Information about caller ID with call waiting Caller ID operationHow caller ID works Call waiting Call ID operationMessage waiting and NEW Call lights Call history operation Remove all calls from call history . Press Call History Review records in call history by lineDial options Dial a number from call historySave a call history entry to the directory Display screen messages ErrorOut of Area Troubleshooting Eliminate any background noise. Noise from a Troubleshooting NEW Call light flashes One-touch operation beginning onMemory Error Power Failure isTime and date on CID del shownImportant product information Especially about corded telephones Product identifier and REN information FCC and Acta informationConnection and use with the nationwide telephone network Repair instructionsRights of the telephone company Programming/testing of emergency numbersHearing aid compatibility Part 15 of FCC rules What does this limited warranty cover? Limited warrantyHow long is the limited warranty period? How do you get warranty service? Other limitations Feature Default Default settingsGeneral product care Technical specifications Index Index
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