Lantronix 10 - page 80

Troubleshooting

6-2 UDS-10 User Guide

When you report a problem, please provide the following information:

• Your name, and your company name, address, and phone number

• Lantronix model number

• Lantronix serial number

• Software version (on the first screen shown when you Telnet to port

9999)

• Description of the problem

• Debug report (stack dump), if applicable

• Status of the unit when the problem occurred (please try to include information on

user and network activity at the time of the problem)

When troubleshooting the following problems, make sure that the DR1 is powered up and the

Link (L) LED is lit solid green. If the Link LED is not lit, then the physical network

connection is bad. Confirm that you are using a good network connection.

Contents

Main UDS-10 User Guide Copyright and Trademark Disclaimer and Revisions Declaration of Conformity Warranty Sales Offices Table of Contents Page Page Page List of Figures List of Tables Page Page 1. Introduction 1.1 UDS-10 1.2 UDS-10B 1.3 UDS-10-IAP Device Server 1.3.1 Industrial Automation Protocols 1.4 Network Protocols 1.4.1 Packing Algorithm 1.4.2 IP Address 1.4.3 Port Number 1.5 Serial Interface 1.6 RJ-45 Ethernet Interface 1.7 Ethernet Cable Introduction UDS-10 User Guide 1-9 1.8 Serial Interface Connection DTE, 9-Pin, FEMALE RX(in) TX(in) 1.9 LEDs The device contains the following LEDs: link net Tx/Rx collision diagnostic status Table 2 - UDS-10 LED Functions LED Meaning 1.10 Dimensions 1.11 Product Information Label 1.12 Software Support 1.13 Power Requirements 1.14 Reset Switch 1.15 Technical Specifications Table 3 - Technical Specs Page 2. Getting Started 2.1 Addresses and Port Number 2.1.1 Ethernet (MAC) Address 2.1.2 Internet Protocol (IP) Address 2.1.3 Port Number 2.2 Physically Connecting the Unit 2.3 Methods of Assigning the IP Address 2.3.1 DHCP 2.3.2 AutoIP 2.4 DeviceInstaller 2.4.1 Install DeviceInstaller Software 2.4.2 Assign IP Address and Network Class 2.4.3 Test the IP Address 2.4.4 Add the Unit to the Manage List Page 2.4.5 Opening a Configuration Window 2.5 ARP and Telnet 2.6 Serial Port Login 3. Configuring the Unit 3.1 Configuring via Web Browser 3.2 Using DeviceInstaller Page 3.3 Web Manager Page 3.3.1 Unit Configuration 3.3.2 Server Properties 3.3.3 Port Properties Page 3.3.4 Technical Support 3.3.5 Update Settings 3.4 Configuring via the Setup Mode Window 3.4.1 Using a Telnet Connection Configure Figure 13 - Setup Mode Window UDS-10 User Guide 3-11 3.4.2 Using the Serial Port 3.5 Server Configuration (Network Configuration) 3.5.1 IP Address 3.5.2 Set Gateway IP Address 3.5.3 Netmask: Number of Bits for Host Part 3.5.4 Change Telnet configuration password 3.5.5 DHCP Naming 3.6 Channel 1 Configuration (Serial Port Parameters) 3.6.1 Baudrate 3.6.2 I/F (Interface) Mode Page 3.6.3 Flow 3.6.4 Port Number 3.6.5 Connect Mode Page Page 3.6.6 Remote IP Address 3.6.7 Remote Port 3.6.8 DisConnMode 3.6.9 Flush Mode (Buffer Flushing) 3.6.10 Pack Control 3.6.11 DisConnTime (Inactivity Timeout) 3.6.12 Send Characters 3.6.13 Telnet Terminal Type 3.6.14 Channel (Port) Password 3.7 Expert Settings 3.7.1 TCP Keepalive time in s 3.8 Security Settings 3.8.1 Disable SNMP 3.8.2 SNMP Community Name 3.9 Factory Defaults Page 3.12 Set Configuration 4. Updating Protocol (Firmware) 4.1 Protocol Firmware 4.2 Reloading Protocol Firmware 4.2.1 Via DeviceInstaller Page 4.2.2 Via TFTP 4.2.3 Via Another Unit 4.2.4 Via the Serial Port 5. DeviceComm Manager 5.1 Installing DeviceComm Manager 5.1.1 Install DeviceComm Manager 5.1.2 Setup Page 6. Troubleshooting 6.1 Technical Support 6.1.1 Technical Support Page Troubleshooting UDS-10 User Guide 6-3 Table 16 - Problems and Error Messages Problem/Message Reason Solution Troubleshooting 6-4 UDS-10 User Guide Problem/Message Reason Solution Troubleshooting UDS-10 User Guide 6-5 Problem/Message Reason Solution Page 7. Monitor Mode 7.1 Monitor Mode 7.1.1 Entering Monitor Mode Via the Serial Port 7.1.2 Entering Monitor Mode Via the Network Port 7.1.3 Monitor Mode Commands Table 17 - Monitor Mode Commands Command Command Name Function 8. Network Configuration using UDP 8.1 UDP Datagrams Byte Command Parameters Notes 8.2 Configuring Multiple Devices 8.2.1 Acquiring a Valid Setup Record 8.2.2 Sending a Setup Record 8.2.3 The Intel Hex Format 8.2.4 Calculating the Checksum 8.2.5 Calculating the Twos Complement 8.3 Setup Records 8.3.1 Channel Parameters 8.3.2 Interface Mode 8.3.3 Baud Rate 8.3.4 Flow Control 8.3.5 Connect Mode 8.3.6 Disconnect Mode 8.3.7 Flush Mode (Buffer Flushing) 8.3.8 Pack Control 8.4 IP Addresses 8.4.1 Network Portion 8.4.2 Subnet Portion 8.4.3 Host Portion 8.4.4 Network Address 8.4.5 Broadcast Address 8.4.6 Private IP Networks and the Internet 8.4.7 Network RFCs 9. Binary to Hex Conversion Binary to Hex 9-2 UDS-10 User Guide 9.1 Connect Mode Options Binary to Hex UDS-10 User Guide 9-3 Binary to Hex 9-4 UDS-10 User Guide Accept Incoming Connections Response Hex 9.2 Disconnect Mode Options Page Binary to Hex UDS-10 User Guide 9-7 9.3 Flush Mode (Buffer Flushing) Options Table 39 - Flush Mode Options Serial to Network Clear input buffer upon: Network to Serial Clear output buffer upon: Alternate Packing Algorithm Page Page Page Page Page Binary to Hex UDS-10 User Guide 9-13 9.4 Interface Mode Options Table 40 - Interface Mode Options Interface Bits Parity Stop Bits Hex Binary to Hex 9.5 Pack Control Options Table 41 - Pack Control Options Page Page 10. IP Addresses 10.1 Class A Network 10.2 Class B Network 10.3 Class C Network 10.4 Network Address 10.5 Broadcast Address 10.6 IP Netmask 10.7 Private IP Networks and the Internet 10.8 Network RFCs Page 11. Glossary of Terms