Nortel Networks 550 manual Calling

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Troubleshooting Your SoundPoint® IP 550 Desktop Phone

Calling

Symptom	Problem	Corrective Action

There is no dial tone.	Power is not correctly applied to	Do one of the following:
	the SoundPoint IP 550 phone.	• Check that the screen is illuminated.
		• Check that the screen is illuminated.
		• Make sure the LAN cable is inserted
		properly at the back of the phone (try
		unplugging and re-inserting the
		cable).
		• If using Power over Ethernet (PoE),
		have your system administrator check
		that the switch is supplying power to
		the phone.

	Dial tone is not present on one of	Do one of the following:
	the audio modes.	• Switch between Handset, Headset (if
		present) or Hands-Free
		Speakerphone to see if the dial tone is
		present for one of audio modes.
		• If the dial tone exists on another audio
		mode, connect a different handset or
		headset to isolate the problem.

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Contents User Guide for the Polycom SoundPoint IP 550 Phone Copyright Notice DisclaimerChanges to This Guide About This GuideUser Guide SoundPoint IP 550 Phone Contents User Guide SoundPoint IP 550 Phone Troubleshooting Your SoundPoint IP 550 Desktop Phone User Guide SoundPoint IP 550 Phone Viii Getting Started with Your SoundPoint IP 550 Desktop Phone Parts List Assembling Your SoundPoint IP 550 Desktop Phone AC Power Connecting the Handset and Optional Headset Attaching the Base Snap them together to lock the base to the phone Registering Your SoundPoint IP 550 Desktop Phone Description Features of Your SoundPoint IP 550 Desktop PhoneDescription Speaker For ringer and hands-free audio Output Soft Keys Icon Description Before You Use Your SoundPoint IP 550 Desktop Phone Using the Navigation KeysUser Guide SoundPoint IP 550 Phone Customizing Your SoundPoint IP 550 Desktop Phone Changing the Appearance of Time and Date Configuring Basic SettingsChanging the Display Contrast Select Settings Basic ContrastChanging the Backlight Intensity Select Settings Basic Backlight IntensitySelect Backlight Idle Intensity Select Backlight On IntensitySelect Maximum Intensity Select Settings Basic Preferences Headset... Headset Memory Enabling the Headset Memory ModeSelect Settings Basic Ring Type Selecting the Correct Headset for Electronic HookswitchSelecting the Ring Type Changing the Language Select Settings Basic Preferences LanguageChaning the Graphic Display Background Select Settings Basic Preferences BackgroundsManaging Call Lists Adjusting the VolumeMuting the Microphone Managing Contacts Select Contact Directory Adding ContactsAdding Contacts From Call Lists Select Corporate Directory Editing Contacts Placing Calls to Contacts Deleting ContactsSearching for Contacts Search for the contact in one of the following ways Distinguishing Calls Managing Incoming CallsDiverting Calls Rejecting CallsSupporting Multiple Lines System CustomizationsSupporting Multiple Line Keys Per Line Your SoundPoint IP 550 supports shared lines Supporting Shared LinesUser Guide SoundPoint IP 550 Phone Page Placing Calls To place a call using the handset Answering Calls Do Not Disturb key again To answer a call using Hands-Free Speakerphone modeAnswering When in Another Call Ending Calls Placing Calls on Hold Redialing NumbersHosting Conference Calls Call the first party Setting Up Conference CallsConference similar to this one will now exist Managing Conference Calls System administrator Adding Parties to Conference Calls To add a party to a conference call using the Join soft key Joining Conferences Transferring CallsSplitting Conference Calls Ending Conference CallsRefer to Performing a Consulative Transfer on Performing a Blind Transfer Forwarding Calls AdministratorURL or IP address, refer to Placing Calls on Enabling Do Not Disturb Assigning Speed Dial Keys To add or edit a speed dial index for an existing contact To assign a new speed dial key Using Voice Mail User Guide SoundPoint IP 550 Phone Using Multiple Call Appearances User Guide SoundPoint IP 550 Phone Select Features Messages Instant Messages Using Text MessagingDo one of the following Press . Select Instant Messages Presence Settings Using Buddy ListsSelect Features Presence My Status Managing Buddies Select Features Presence Buddy Status Privacy List Select Features Presence Buddy StatusIntegrating With Microsoft Live Communications Server Restarting Your Phone Troubleshooting Your SoundPoint IP 550 Desktop Phone Symptom Problem Corrective Action Power and StartupThen select Status Network ControlsLines Line Information. From Access to Screens and SystemsCalling Check status of Handset, Headset if Contrast on DisplaysAudio Testing Phone HardwareGoverning Law Service AgreementsWarranty Exclusive Polycom Limited Warranty and Limitation LiabilityExclusions Installation Instructions Safety and Compliance Part 15 FCC RulesClass B Digital Device or Peripheral ModificationsRussian Compliance Safety and Compliance CE and Vcci MarkIndex SymbolsUser Guide SoundPoint IP 550 Phone Index User Guide SoundPoint IP 550 Phone Index