Nortel Networks 550 manual Check status of Handset, Headset if

Page 86

User Guide SoundPoint IP 550 Phone

Symptom	Problem	Corrective Action

The phone does not ring.	Ring setting or volume is low.	Do one of the following:
		• Adjust the ringing level from the front
		panel using the volume up/down keys.
		• Check status of Handset, Headset (if
		connected), and Hands-Free
		Speakerphone.

	Outbound or inbound calling is	Do one of the following:
	unsuccessful.	• Place a call to the phone under
		investigation. Check that the screen
		indicates incoming call information.
		• Lift the handset. Ensure the dial tone
		is present and place a call to another
		extension or number. Check that the
		screen changes in response.

	You turned off the ringer.	Do one of the following:
		• During an incoming call, lift the
		handset, press the Speakerphone
		key, or press the Headset key to
		obtain a dial tone.
		• Press the ringing Line Key or the
		Answer soft key to answer the call.

“Service Unavailable” appears	The user pressed the New Call	Check with your system administrator to
on the screen.	soft key, dialed a number with	see when your phone will be registered.
	the handset on-hook, or
	attempted to make a call from the
	contact directory when the phone
	was not registered.

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Contents User Guide for the Polycom SoundPoint IP 550 Phone Disclaimer Copyright NoticeAbout This Guide Changes to This GuideUser Guide SoundPoint IP 550 Phone Contents User Guide SoundPoint IP 550 Phone Troubleshooting Your SoundPoint IP 550 Desktop Phone User Guide SoundPoint IP 550 Phone Viii Getting Started with Your SoundPoint IP 550 Desktop Phone Parts List Assembling Your SoundPoint IP 550 Desktop Phone AC Power Connecting the Handset and Optional Headset Attaching the Base Snap them together to lock the base to the phone Registering Your SoundPoint IP 550 Desktop Phone Features of Your SoundPoint IP 550 Desktop Phone DescriptionDescription Speaker For ringer and hands-free audio Output Soft Keys Icon Description Using the Navigation Keys Before You Use Your SoundPoint IP 550 Desktop PhoneUser Guide SoundPoint IP 550 Phone Customizing Your SoundPoint IP 550 Desktop Phone Configuring Basic Settings Changing the Appearance of Time and DateSelect Settings Basic Contrast Changing the Display ContrastSelect Settings Basic Backlight Intensity Changing the Backlight IntensitySelect Maximum Intensity Select Backlight On IntensitySelect Backlight Idle Intensity Enabling the Headset Memory Mode Select Settings Basic Preferences Headset... Headset MemorySelecting the Ring Type Selecting the Correct Headset for Electronic HookswitchSelect Settings Basic Ring Type Select Settings Basic Preferences Language Changing the LanguageSelect Settings Basic Preferences Backgrounds Chaning the Graphic Display BackgroundMuting the Microphone Adjusting the VolumeManaging Call Lists Managing Contacts Adding Contacts Select Contact DirectoryAdding Contacts From Call Lists Select Corporate Directory Editing Contacts Deleting Contacts Placing Calls to ContactsSearching for Contacts Search for the contact in one of the following ways Managing Incoming Calls Distinguishing CallsRejecting Calls Diverting CallsSystem Customizations Supporting Multiple LinesSupporting Multiple Line Keys Per Line Supporting Shared Lines Your SoundPoint IP 550 supports shared linesUser Guide SoundPoint IP 550 Phone Page Placing Calls To place a call using the handset Answering Calls To answer a call using Hands-Free Speakerphone mode Do Not Disturb key againAnswering When in Another Call Ending Calls Redialing Numbers Placing Calls on HoldHosting Conference Calls Setting Up Conference Calls Call the first partyConference similar to this one will now exist Managing Conference Calls System administrator Adding Parties to Conference Calls To add a party to a conference call using the Join soft key Splitting Conference Calls Transferring CallsJoining Conferences Ending Conference CallsRefer to Performing a Consulative Transfer on Performing a Blind Transfer Administrator Forwarding CallsURL or IP address, refer to Placing Calls on Enabling Do Not Disturb Assigning Speed Dial Keys To add or edit a speed dial index for an existing contact To assign a new speed dial key Using Voice Mail User Guide SoundPoint IP 550 Phone Using Multiple Call Appearances User Guide SoundPoint IP 550 Phone Using Text Messaging Select Features Messages Instant MessagesDo one of the following Press . Select Instant Messages Select Features Presence My Status Using Buddy ListsPresence Settings Managing Buddies Integrating With Microsoft Live Communications Server Select Features Presence Buddy StatusSelect Features Presence Buddy Status Privacy List Restarting Your Phone Troubleshooting Your SoundPoint IP 550 Desktop Phone Power and Startup Symptom Problem Corrective ActionControls Then select Status NetworkAccess to Screens and Systems Lines Line Information. FromCalling Check status of Handset, Headset if Displays Contrast onTesting Phone Hardware AudioService Agreements Governing LawExclusions Polycom Limited Warranty and Limitation LiabilityWarranty Exclusive Class B Digital Device or Peripheral Safety and Compliance Part 15 FCC RulesInstallation Instructions ModificationsSafety and Compliance CE and Vcci Mark Russian ComplianceSymbols IndexUser Guide SoundPoint IP 550 Phone Index User Guide SoundPoint IP 550 Phone Index