Nortel Networks BCM50 2.0 manual Related publications, How to get Help

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8Getting started with BCM

Related publications

Related publications are listed below. To locate specific information, you can refer to the Master Index of BCM50 Library (NN40020-100).

Keycode Installation Guide (NN40010-301)

CallPilot Telephone Administration Guide (NN40090-500)

BCM50 Administration Guide (NN40020-600)

How to get Help

This section explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

http://www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. More specifically, the site enables you to:

download software, documentation, and product bulletins

search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

sign up for automatic notification of new software and documentation for Nortel equipment

open and manage technical support cases

Getting Help over the phone from a Nortel Solutions Center

If you don’t find the information you require on the Nortel Technical Support Web site, and have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following Web site to obtain the phone number for your region:

http://www.nortel.com/callus

Getting Help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:

NN40020-604

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Contents BCM50 Telset Administration Guide Copyright 2006 Nortel Networks, All Rights Reserved Contents Contents NN40020-604 Purpose About this guideAudience Symbols and conventions used in this guide AcronymsFeature How to get Help Related publicationsGetting Help through a Nortel distributor or reseller Getting started with BCM NN40020-604 Administration telset interfaces Initial setup telset menusUsing Feature 9*8 for initial configuration Logging in to the F9*8 interfaceLog in menu Entering keycodes and feature settings Shows the layout for Features ListActivating user accounts and changing passwords Viewing or entering IP network informationShows the layout for IP Address System restart Shows the layout for System RestartAdministration telset interfaces NN40020-604 Using the telset configuration interface Programming with the telset telephony interfaceUser access to the FEATURE**CONFIG interface Access privilege levels Description of accessProgramming telephones Navigating the telset menusUsing an IP phone to navigate the menus What the navigation headings and directions mean Copy Top-level menu of the telset telephony configuration tree About the Feature **CONFIG menu systemTerminals and Sets Terminals and Sets Sheet 1 BCM50 Telset Administration Guide Terminals and Sets Sheet 2 NN40020-604 Terminals and Sets Sheet 3 BCM50 Telset Administration Guide Terminals and Sets Sheet 4of NN40020-604 Lines Sheet 1 BCM50 Telset Administration Guide LinesLines Sheet 2 NN40020-604 Services Services Sheet 1 BCM50 Telset Administration GuideServices Sheet 2 NN40020-604 Services Sheet3 BCM50 Telset Administration Guide System speed dials System speed dials NN40020-604Passwords Feature passwords Time and DateTime and Date BCM50 Telset Administration Guide System programming System prgming Sheet 1 NN40020-604System prgming Sheet 2 BCM50 Telset Administration Guide System prgming page 3 NN40020-604 System prgming Sheet 4 BCM50 Telset Administration Guide System prgming page 5 NN40020-604 System prgming Sheet 6 BCM50 Telset Administration Guide System prgming Sheet 7 NN40020-604 Telco features Telco features BCM50 Telset Administration GuideHardware Hardware Sheet 1 NN40020-604Hardware page 2 BCM50 Telset Administration Guide Maintenance Maintenance Sheet 1 NN40020-604Maintenance Sheet 2 BCM50 Telset Administration Guide Usage metrics Usage Metrics NN40020-604Index NumericsIndex NN40020-604
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BCM50 2.0 specifications

Nortel Networks BCM50 2.0 is a versatile and compact communication solution designed for small to mid-sized businesses. It delivers a mixture of traditional and digital telephony capabilities combined with advanced data technologies. This unified platform enables seamless communication, enhancing productivity while ensuring cost-effectiveness.

One of the standout features of the BCM50 is its robust call handling capabilities. With support for up to 50 users, it can efficiently manage calls and provide features such as voicemail, automated attendants, and call routing. This not only simplifies daily operations but also improves customer service by reducing wait times and enhancing call quality.

Incorporating Voice over IP (VoIP) technology, the BCM50 allows businesses to leverage the internet for voice communications. This not only decreases communication costs but also enables scalability, as adding new users and services can be done with minimal physical infrastructure changes. The built-in IP telephony ensures high-quality voice performance and reliability.

The system's diverse connectivity options are another highlight. It supports both traditional telephone lines and modern SIP trunking services. This flexibility allows businesses to choose the best communication channels, maximizing efficiency and minimizing overhead expenses. The BCM50 also offers integrated telephony features, ensuring that businesses can seamlessly transition between different modes of communication without any disruption.

Nortel's BCM50 comes pre-loaded with a variety of applications for collaboration and productivity enhancement. Features like conferencing, presence management, and mobile integration cater to the needs of today’s dynamic work environments. These applications not only foster collaboration among employees but also facilitate remote work, making it easier for teams to stay connected no matter their location.

The BCM50 is equipped with user-friendly interfaces that streamline configuration and management. Administrators can easily manage voicemail, user settings, and system configurations through an intuitive web portal. This accessibility reduces the burden on IT resources, allowing businesses to focus on core operations rather than technical support.

Durability and security are also critical characteristics of the BCM50. Built on Nortel's reliable platform, this communication system ensures a high level of performance even in challenging conditions. Additionally, security features like encryption and secure access protocols safeguard sensitive business communications, making the BCM50 a trusted choice for organizations prioritizing data protection.

In summary, Nortel Networks BCM50 2.0 stands out as a comprehensive communication solution for small to mid-sized businesses. Its combination of traditional and VoIP technologies, flexible connectivity options, user-friendly management, and strong security measures make it an ideal choice for organizations looking to enhance their communication capabilities. Whether for improving customer service or optimizing internal collaboration, the BCM50 provides the tools businesses need to thrive in a competitive landscape.