Troubleshooting
Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call your service provider for assistance.
Problem — If this occurs:
The set-top will not power on
Solution — Then do one of the following:
•The DCX
•Verify that the power supply is connected to the
•If the
•Press the POWER button on the
The remote control does not work
•Verify that the remote control is in STB mode.
•Verify that there are no obstructions between the remote control and the
•The angle between the remote control and the
•Press and release operation keys one at a time, firmly and deliberately.
•Try changing channels using the buttons on the
•Check the batteries in the remote control. Install new batteries if needed.
There is no audio when viewing cable channels
•Verify that the mute button on the remote control has not been pressed. Press MUTE on the remote control to restore sound.
•If the
•If the
•Verify that you have the correct cables for the audio connections.
•Verify that the audio cables are firmly connected between the
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