Motorola DCX3501-M There is no video on the TV screen, Troubleshooting, Problem - If this occurs

Troubleshooting

Problem — If this occurs: Solution — Then do one of the following:

There is no audio from the center and/or surround speakers of a home theater receiver connected to the set-top

•Not all Dolby Digital programs feature full 5.1 surround sound. In some cases, the programs may only contain left and right stereo audio.

•Verify that the S/PDIF cable (coaxial or optical) is firmly connected to the set-top and the home theater receiver.

•Verify that the home theater receiver is set to a surround sound audio mode (Dolby Digital, Dolby Pro Logic II, Dolby Pro Logic).

•Verify that the receiver is properly configured to work with all connected speakers.

There is no video on the TV screen

•Verify that the TV is powered on and set to the appropriate input source for the set-top.

•Verify that the set-top is powered on and tuned to an authorized cable channel.

•Verify that all video cables between the set-top and the TV are firmly connected.

•Verify that the coaxial cable feed is firmly connected to the set-top and the wall jack.

•If the set-top video output is connected to a home theater unit, verify that the home theater unit is powered on and set to the appropriate input source.

•If the set-top video output is connected to a TV through an HDMI connection, power off the TV and then power off the set-top. Wait one second and then power on the devices.

•Not all HDTVs can display every output format (1080i, 1080p, 720p, 480p, or 480i) available on the set‑top. To select a different format:

1.Ensure that your set-top is plugged into a power outlet and is turned off.

2.Ensure the TV is turned on and tuned to the appropriate channel for the set-top.

3.Press the MENU key on the front panel. Your settings are displayed on the set-top front panel display.

4.Use the ▲ and ▼ keys on the front panel to display the HDMI/YPbPr OUTPUT setting.

5.Press the ► key to cycle through the available output formats until a picture displays on the TV.

No graphics or program guides appear on the TV screen

If you use the IEEE-1394 connection, on-screen graphics, including closed captions and program guides, are not displayed by the set-top. On-screen graphics and captions may still be overlaid by your TV, if enabled. Alternatively, use HDMI or component video instead.

DCX3501-M Quick Start Guide 11