Nortel Networks 1535 manual How to get help, Finding the latest updates on the Nortel web site

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How to get help

This chapter explains how to get help for Nortel products and services.

Finding the latest updates on the Nortel web site

The content of this documentation was current at the time the product was released. To check for updates to the latest documentation and software for Multimedia Communication Server (MCS) 5100, click one of the following links:

Getting help from the Nortel web site

The best way to get technical support for Nortel products is from the Nortel Technical Support web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. From this site, you can:

•download software, documentation, and product bulletins

•search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

•sign up for automatic notiﬁcation of new software and documentation for Nortel equipment

•open and manage technical support cases

Getting help over the phone from a Nortel Solutions Center

If you do not ﬁnd the information you require on the Nortel Technical Support web site, and you have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following web site to obtain the phone number for your region:

www.nortel.com/callus

Multimedia Communications Server 5100

IP Phone 1535 Installation and Conﬁguration

NN43160-103 01.02 Standard

Release 3.5 20 November 2006

Copyright © 2006, Nortel Networks

Nortel Networks Conﬁdential

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Contents IP Phone 1535 Installation and Conﬁguration Page November 20 Revision HistoryRevision History Contents Conﬁguring Email Contents Telecom Requirements for both Canada and USA Contents Finding the latest updates on the Nortel web site How to get helpGetting help over the phone from a Nortel Solutions Center Getting help from the Nortel web siteGetting help through a Nortel distributor or reseller Care of the Nortel IP Phone About the Nortel IP PhoneNortel IP Phone 1535 shipping box content Safety informationDefault factory settings Technical speciﬁcationsDescription of the IP Phone 1535 menu options VoIP Settings menuStep Action System Settings menuDescription of the IP Phone 1535 menu options Using the SD/MMC card IP Phone 1535 connection ports About the Nortel IP Phone Installing the IP Phone 1535 for the ﬁrst time First time installation of the Nortel IP PhoneInstalling the IP Phone 1535 for the ﬁrst time Provisioning the MCS Installation guidelines Physically installing the IP PhoneConnecting the handset Connecting the Nortel IP Phone 1535 to a power sourceLogging in to the IP Phone 1535 Admin mode Connecting to PstnAttaching the IP Phone 1535 to the stand Enabling the LAN connection proﬁle Installing the Nortel IP Phone 1535 using LANAccessing and modifying the LAN Network Settings Enabling the WiFi connection proﬁle WEP With 64-bit Encryption Accessing and modifying Wireless SettingsWPA-PSK Tkip Modifying User Information parametersModifying Proxy parameters Modifying port assignments Conﬁguring VoIP domain name informationRegistering the IP Phone Step Action Checking for available Nortel IP Phone 1535 software updates Nortel IP Phone 1535 System Software UpdatesInitiating manual software updates for the Nortel IP Phone Provisioning the FTP update server FTP software update processProvisioning the FTP server directory structure Conﬁguring the FTP server login accountHandling the FirmwareUpdateRequest.acfg ﬁle FTP software update ﬁlesNortel IP Phone 1535 System Software Updates Provisioning the FTP update server Sample FTP server directory structure VoIP Settings menu Additional conﬁguration using the VoIP Settings menuRegistration option De-Registering the IP PhoneMisc. Miscellaneous Ports For more information, see Modifying port assignments Accessing and modifying Call Total Bandwidth CtbwModifying Codec Priority lists Conﬁguring VoIP Voice Mail Enter the ID used to access your voice mail, and press OKConﬁguring the Mailbox Password Additional conﬁguration using the System Settings menu Accessing and activating the Reset functionModifying the Date and Time Accessing the Technical Features conﬁguration option Accessing the Technical Features conﬁguration option Additional conﬁguration using the System Settings menu Conﬁguring Nortel IP Phone 1535 Email account information Conﬁguring Email52 Conﬁguring Email Enabling and disabling the Camera IP Phone 1535 CameraIP Phone 1535 Camera Known issues TroubleshootingBasic troubleshooting Troubleshooting connectivity issuesTroubleshooting IP Phone 1535 Regulatory Information Nortel IP Phone 1535 emissions statementRegulatory Information and Disclaimers USA-FCC Federal Communications Commission Statement FCC Interference StatementCompliance Statement for Canada Telecom Requirements for both Canada and USA IP Phone 1535 Regulatory Information Page IP Phone 1535 Installation and Conﬁguration