Key Words to Know

activate To begin or turn on the operation of a feature.

attendant The person who handles incoming and outgoing calls at the main telephone console.

AUDIX Audio Information Exchange, an optional voice mail and message service which provides coverage for calls to you by recording callers’ messages and reporting Leave Word Calling messages.

Automatic Incoming Call Identification Provides display equipped voice terminal users, who are active on a call, with the identity of a second or subsequent caller.

BIS Built-In Speakerphone, provides both a microphone and a speaker which can be used to place and receive calls.

call appearance A button used to place, receive, or hold calls. It has an assigned extension number and is equipped with a red in-use light and a green status light.

called ext/calling ext For internal calls, the 1 to 5 digit extension of the called or calling party.

called name/calling name For internal calls, the name of the called or calling party.

called number For external calls, the 1 to 32 digit number of the called party.

called tac/calling tac The 1 to 3 digit trunk access code of an outgoing or incoming trunk group.

calling trunk group name For an external call, the group name (e.g., "OUTSIDE CALL") of the calling party.

console permission The authorization (from your System Manager) to initiate Call Forwarding All Calls for an extension other than your own.

coverage Automatic redirection of calls from an unanswered phone to another phone. Redirection could be to the extension of a receptionist, secretary, co-worker, AUDIX, or message center. A person who provides coverage is a covering user.

DEFINITY® Communications System Generic 1 The AT&T switch to which you may be connected. DEFINITY® Generic 1 is a communications system which transmits and receives voice and data signals for all communications equipment in your network.

dial pad The 12 pushbuttons you use to dial phone numbers and access features.

enhanced list One of the 4 types of Abbreviated Dialing lists; programmable only by the System Manager. Contains phone numbers useful to all system members, and stores each of those numbers as a 1-, 2-, or 3-digit list item.