Black Box 120H manual Troubleshooting/Helpful Hints

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CHAPTER 5: Troubleshooting

5.Troubleshooting/Helpful Hints

•Why are fax calls being routed to my telephone and/or answering machine?

•The Line Share 120H is a semi-automatic line sharing device, therefore calls are routed first to the TAD and PHONE ports. When a device connected to one of these ports answers a call, the Line Share 120H then listens for fax tones to transfer the call. If you answer a call and hear a fax tone, keep the phone off-hook until your fax answers and then hang up.

•Why can’t I receive faxes when I’m away from the Line Share 120H?

•Check the following settings and procedures:

1.Leave a message on your answering machine for callers to press #99 to send a fax, and leave 4 seconds of silence before your message.

2.Set your fax to answer on 1 ring.

3.Set your answering machine to answer on 2 rings.

•Why don’t fax calls transfer to the fax when I answer the phone?

•Some fax machines do not produce fax tones, therefore, when you receive this type of call, press #99 on your tone phone, wait for the fax to answer and then hang up.

•Why don’t fax calls transfer to the fax when my answering machine answers a call?

•You may not have the 4-second silence at the beginning of your answering machine announcement message. If you do, contact Technical Support for more information.

•The LED doesn’t light on the Line Share 120H. What should I do?

•Check your power connection. If power is connected properly, make sure that you are using a 12-volt AC power adapter.

•I don’t have dial tone with the phone(s) connected to the Line Share 120H. What should I do?

•Check all of the phone-line connections and repair or replace any damaged cables.

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Contents Line Share 120H FCC Statement Industry CanadaLine Share 120H NOM Statement Trademarks Table of Contents Specifications Indicators onIntroduction Installation Unpacking the Line Share 120HPorts on the Line Share 120H Ports on the Line Share 120HPlacing the Line Share 120H Bottom of the Line Share 120HConnecting the Line Share 120H Single Phone Line/Single Phone Arrangement Configuration for TAD Transfer Feature Disabled Section Installation on a Telephone System Installation on a Telephone System Operation Fax CNG TonesStandard Operations Answering Incoming Calls Answering Calls with an Answering MachineRetrieving Answering-Machine Messages from a Remote Location Placing an Outbound Call Receiving a Computer CallLine Share 120H Troubleshooting/Helpful Hints LED doesn’t light on the Line Share 120H. What should I do?Copyright 1997. Black Box Corporation. All rights reserved
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