BT 6350 manual Possible problems with SMS, Help

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BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Help 79

Handset does not ring

■Check that the batteries are inserted correctly.

■Check that the handset ringer has not been switched off, see page 50.

Your caller cannot hear you

■Secrecy is switched on. Press the secrecy OFF option button to speak to your caller again.

Incoming caller’s number is not displayed even though you have Caller Display

■Caller has to allow their number to be sent. It has been withheld or is unavailable.

Possible problems with SMS

■SMS messages cannot be sent and screen displays MESSAGE SENDING FAILED.

■The base station power supply or telephone line cord might not be properly connected. Check that the BT Diverse 6350 power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket.

■There might be a fault on the line. Check your telephone line is working properly.

■You might have deleted the server number in error. See pages 46-47for instructions on how to enter the number.

■More than one SMS product is plugged into the line. Remove other products.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

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Contents User Guide Welcome… BT Diverse 6200 charger Answering machine . . . . . . . . . . . . . . .22 Calls This guideThis guide This guide Wall mounting your phone Getting started Setting upGetting started Location Getting startedHelpline Your BT Diverse 6350 is now ready for useCorded telephone Getting to know your phoneLED Additional handsetBT Diverse 6350 corded telephone main display icons Getting to know your phoneBT Diverse 6200 additional handset main display icons Navigating the menus… Names New entry Show details Making calls Using your phoneMake an external call Handsfree Using your phoneSecrecy VolumeHeadset cordless handset only Press Options and scroll Down to Save Number Press OK RedialEnter the Name see Entering names Keypad lock cordless handset onlyQuick access to messages Directory Press to set lower case or upper case letters Character map Using your phone Alternatively, press Names then enter the first letter Directory full Press Names then OptionsDelete an entry Copy SIMYou can now select another entry If copying to the SIM Card, scroll Down to highlightCall another handset Internal callsPut a caller on hold and call another handset Caller Display Caller Display Caller Display Press then BT Calling FeaturesBT Calling Features BT Calling Features SMS text messages SMS stands for Short Messaging ServiceYou can now scroll UP or Down to choose between SMS text messages Not SentSent messages are stored in the Outbox Texts easier to write Character or digit to the left of the cursorPress Left or Right to move the cursor After a couple of secondsSMS text messages You can now choose between Message is displayed. Edit the message or pressEither press then OK YOU have NEW . To read new messagesDelete ALL delete all messages in the Inbox SMS text messages All messages sent will go via the selected provider Adding or changing SMS Service Centre numbersService Centres is highlighted. Press OK Scroll Down to Send Service and press OK. All ServiceSMS User Areas Follow these instructions to edit a SMS user area Handset settings Handset settings Handset settings Select base cordless handset only Ringer melody and volume corded handset only Base settingsPress OK then Left or Right to select on or OFF Base settings Base settings Calendar/Clock Calendar/Clock AlarmCalendar/Clock Date and time Answering machineAnswering machine Operating the answering machine at the baseMessage is announced and then the message is played After playback Operating the answering machine from a handsetOutgoing messages Use UP or Down to select Answer & Record or Record your own outgoing messageScroll Down to Outgoing Message and press OK Answer delay sets the amount of time before yourNew message display Answering machine Call screening Outgoing message Answering machine settingsAnswer Delay set the time your BT Diverse Caller, press On the handset. Recording stopsMemory full Scroll Down and enter your 4-digit remote accessSwitch answering machine on remotely Remote accessSecurity PIN Operating your answering machine from another phone Answering machine Registering additional handsets Additional handsets and basesAt the base Additional handsets and basesSelect a base Display shows Handset X DE-REGISTEREDHelp Help Possible problems with SMSHelp Help ‘Hello I will be home late’ System PIN, see General information Safety informationGeneral information General information Product disposal instructionsGuarantee Connecting to a switchboardAdditional/Replacement Items TTE Technical informationTelephone line cord will reach the telephone socket Wall mounting your phoneWall mounting your phone Wall mounting your phone BT Diverse 6350 Issue 3 Edition 1 7.11.05 BT Diverse 6350 Issue 3 Edition 1 7.11.05 BT Diverse 6350 Issue 3 Edition 1 7.11.05 Ofﬁces worldwide