Polycom CX300 manual Call does not connect

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Troubleshooting the Polycom CX300 Phone

•Check settings in the Sounds application of Control Panel in the Windows operating system. If the Sound is set to No Sounds, the phone will not give you a dial tone even if the speakerphone is turned ON. Change the sound setting to Windows Default. The same applies when the Windows computer speaker is set to zero or mute. Increase the speaker volume setting on the computer.

•Test that you can hear a dial tone from the speaker. Place the handset on the cradle and press the Speaker button. Press the Playback volume + until you can hear the dial tone.

When you lift the handset:

•Make sure that the handset cord is attached correctly to the handset jack (not the headset jack) at the back of the phone. Also, make sure that the handset is connected correctly to the handset cord. A ‘click’ sound indicates that the cord is connected correctly.

•Check that the handset volume level is high enough to be heard. While holding the handset to your ear, press the Playback volume + until you can hear the dial tone.

When you press the headset button:

•Check that the headset is compatible with the phone. For more information about headsets, refer to http://www.polycom.com/global/documents/support/others/produc ts/voice/CX300_HeadsetList_3810-48750-001_RevA.pdf .

•Make sure that the headset cord is attached correctly to the headset jack (not the handset jack) at the back of the phone, and any other connections needed by the headset are in place. A ‘click’ sound indicates that the cord is connected correctly.

If you still cannot hear a dial tone, refer to Using the Polycom CX300 Phone as an Audio Device on page 2-11.

The call does not connect.

•Dialing rules

Make sure that the phone number dialed complies with the dialing rules established for the organization.

•Locked computer

Check that the computer that the phone is connected to is not locked.

•Sleep mode

You cannot use the phone when the computer is in sleep mode.

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Contents Deployment Guide for the Polycom CX300 Desktop Phone Trademark Information About This Guide Deployment Guide for the Polycom CX300 Desktop Phone Contents Deployment Guide for the Polycom CX300 Desktop Phone Page Supported Software Setting Up the User’s SystemAdministrative Tasks Deployment Guide for the Polycom CX300 Desktop Phone Troubleshooting the Polycom CX300 Phone Issues When Getting Started With the Phone Understanding Display Messages Issues When Making Calls on the Phone Call does not connect Problems during a call Using the Polycom CX300 Phone as an Audio Device Languages Supported by the Polycom CX300 Phone Retrieving Voice Mail Using the Polycom CX300 PhoneChanging the Display and Audio Levels How to Use the Polycom CX300 Phone When Computer is LockedDraft
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CX300 specifications

The Polycom CX300 is a versatile audio conferencing phone designed for small to medium-sized meeting rooms, enhancing collaborative experiences through high-quality audio performance and user-friendly features. This device is part of Polycom's comprehensive suite of communication solutions and is particularly optimized for Skype for Business and Microsoft Teams, making it an excellent choice for organizations that utilize these platforms for their communication needs.

One of the standout features of the CX300 is its exceptional audio quality. It employs Polycom's Acoustic Clarity technology, which ensures clear and natural conversations, minimizing background noise and echo. This technology allows participants to communicate fluidly, making virtual meetings more effective and engaging. The phone also includes a full-duplex speakerphone, meaning both parties can talk and listen simultaneously without interruptions, simulating an in-person conversation.

The CX300 is designed with ease of use in mind. Its intuitive interface, highlighted by a straightforward keypad and a bright LCD screen, allows users to navigate features and access contacts effortlessly. The phone integrates seamlessly with Skype for Business, enabling users to manage calls directly from the device. Features such as one-touch dialing and presence status awareness further enhance the user experience by streamlining communication processes.

Connectivity is another key characteristic of the Polycom CX300. It connects via USB to a desktop or portable computer, transforming any meeting space into a fully equipped conference room. This USB connection not only simplifies setup but allows the CX300 to leverage the power of existing devices, ensuring compatibility with various operating systems.

Durability and design are also essential aspects of the CX300. It features a compact and robust construction, suitable for daily use in diverse environments, from small offices to collaborative spaces. The elegant design complements modern office aesthetics, contributing to its appeal in professional settings.

In summary, the Polycom CX300 stands out as a reliable and effective audio conferencing solution. With its superior audio quality, user-friendly interface, seamless integration with popular communication platforms, and durable design, it is an ideal choice for organizations seeking to enhance their virtual meeting experiences. Whether used in small huddle rooms or larger meeting spaces, the CX300 ensures that every voice is heard clearly, fostering better collaboration and communication among teams.
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