Issues When Making Calls on the Phone

Deployment Guide for the Polycom CX300 Desktop Phone

•The user is accessing Microsoft Office Communicator 2007 R2 in a Remote Desktop session.

Microsoft Office Communicator 2007 R2 voice features are not supported in remote desktop scenarios. Therefore, the user may see a Sign in message even when signed in to Office Communicator during a Remote Desktop session.

•The connection to the network is lost.

The phone display shows “Please Upgrade Office Communicator”.

Check whether your computer is running a version of Microsoft Office Communicator that does not support the Polycom CX300 phone.

Uninstall the version of Microsoft Office Communicator currently on the computer. Then, install Microsoft Office Communicator 2007 R2 version 3.5.6907.37 or a later version.

The phone display shows “Enter a number to dial” immediately after the startup screen.

Check that the handset is resting on the hookswitch.

The phone display shows audio graphics.

This is typical behavior when a program other than Microsoft Office Communicator 2007 R2 is streaming audio through the phone.

In computers that are running Windows Vista operating systems, the Polycom CX300 phone display will show audio graphics even if audio has stopped streaming, as long as the audio application is still running.

Issues When Making Calls on the Phone

No dial tone

First, follow these steps:

•Confirm that the computer is running a version of Microsoft Office Communicator that supports the phone. The user must be signed in to Microsoft Office Communicator.

•If the user has just changed the default audio device setting of their computer in Control Panel, you must perform one of these steps:

—Exit and then restart Microsoft Office Communicator.

—Disconnect the phone from the computer, wait 10 seconds, and then reconnect.

Draft 1

CX300 specifications

The Polycom CX300 is a versatile audio conferencing phone designed for small to medium-sized meeting rooms, enhancing collaborative experiences through high-quality audio performance and user-friendly features. This device is part of Polycom's comprehensive suite of communication solutions and is particularly optimized for Skype for Business and Microsoft Teams, making it an excellent choice for organizations that utilize these platforms for their communication needs.

One of the standout features of the CX300 is its exceptional audio quality. It employs Polycom's Acoustic Clarity technology, which ensures clear and natural conversations, minimizing background noise and echo. This technology allows participants to communicate fluidly, making virtual meetings more effective and engaging. The phone also includes a full-duplex speakerphone, meaning both parties can talk and listen simultaneously without interruptions, simulating an in-person conversation.

The CX300 is designed with ease of use in mind. Its intuitive interface, highlighted by a straightforward keypad and a bright LCD screen, allows users to navigate features and access contacts effortlessly. The phone integrates seamlessly with Skype for Business, enabling users to manage calls directly from the device. Features such as one-touch dialing and presence status awareness further enhance the user experience by streamlining communication processes.

Connectivity is another key characteristic of the Polycom CX300. It connects via USB to a desktop or portable computer, transforming any meeting space into a fully equipped conference room. This USB connection not only simplifies setup but allows the CX300 to leverage the power of existing devices, ensuring compatibility with various operating systems.

Durability and design are also essential aspects of the CX300. It features a compact and robust construction, suitable for daily use in diverse environments, from small offices to collaborative spaces. The elegant design complements modern office aesthetics, contributing to its appeal in professional settings.

In summary, the Polycom CX300 stands out as a reliable and effective audio conferencing solution. With its superior audio quality, user-friendly interface, seamless integration with popular communication platforms, and durable design, it is an ideal choice for organizations seeking to enhance their virtual meeting experiences. Whether used in small huddle rooms or larger meeting spaces, the CX300 ensures that every voice is heard clearly, fostering better collaboration and communication among teams.