Philips SE6581B/17 Sound Handset does not ring, Caller does not hear me, There’s no dialling tone

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17.3Sound

Handset does not ring!

Check that the Ring Volume is not set to no bars (Ringer Off), and make sure the icon is not displayed on the screen (see section 12.2.1 - “Set the Ring Volume”).

Caller does not hear me!

Microphone may be muted: During a call, press s.

17.4Product behaviour

Keypad does not work!

Unlock your keypad: Long press * in idle mode.

The handset warms up when making a long call and when it is on the base station!

This is a normal behavior. The handset consumes energy while calling and charging.

There’s no dialling tone!

No power: Check the connections.

Batteries are empty: Charge the batteries.

Move closer to the base station.

Wrong line cable used: Use the line cable provided.

Line adaptor is required: Connect the line adaptor to the line cord.

Caller does not hear me clearly!

Move closer to the base station.

Move the base station at least one metre away from any electronic appliances.

Frequent noise interference on my radio or television!

Move the base station as far away as possible from the electrical appliances.

The handset cannot be registered to the base station!

Maximum number of handsets (8) has been reached. To register a new handset, unregister an existing handset.

Remove and replace the handset batteries.

Try again by disconnecting and connecting the base station power supply and follow the procedure to register a handset (see section 13.6).

Caller number is not displayed!

Service is not activated: Check your subscription with your network operator.

I cannot change the settings of my voice mail.

Operator voice mail is managed by your operator and not the phone itself. Please contact your operator should you want to change the settings.

Frequently asked questions

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Contents SE658 US-EN Telephone Answering Machine Page Table of contents Use more Your phone Using your PhonebookUsing the Call log Personal settingsMachine TAM Advanced settingsNetwork Service Telephone answeringHandset Screening Setting the Outgoing Set the Answer mode Answering Machine SettingsRing Delay Remote AccessRead and understand all instructions Important Safety InstructionsDamage to the product Telephone connection Environment and safetyBattery requirements Environment and safetyEnvironmental care Following a power cut, the call in progress is lostPrecautions Rights of the Phone Company Equipment Approval InformationNotification to the Local Telephone Company Environment and safety FCC RF Radiation Exposure Statement Hearing Aid CompatibilityPower requirements Rbrc seal Rbrc sealElectric, Magnetic and Electromagnetic Fields EMF Service Centers US service center Rbrc seal Congratulations on your purchase and welcome to Philips Power supplyGuarantee Your phoneBack/Clear key c Overview of your handset Event LEDEarpiece Display Select key oCall transfer key & Intercom key Headset jack Battery doorNumber keys Mute key sClear Display icons and MessagesBack Handset locator key a Locate handset Menu mode Scroll up in the list. G Back/Clear Key cVolume Keys + Overview of the base station TopMain display area Speaker key lHold/Intercom key Flash/Call waiting tGetting started Getting started Attach the bracket to the base station as shown belowCharge battery Install your phoneInstall battery Tip Install optional headsetPower up Handset screen Using multipacksPhonebook Handset menu structureSE658 has six menus as shown in the following table Menu NameEnter name Clock and Alarm Enter PIN Advanced Settings Handset onlyNetwork Services Handset only Answer Machine Using your phone Answer a call Call using Direct Access MemoryWhile on the phone, press o Option and then o Select to Enter a Dialing PauseDelete a redial number Using the Redial listAccess Redial list Save a redial number into the phonebookSelect Scroll n to Delete and press oUse more of your phone Chain dialing Activate/Deactivate handset Loudspeaker mode DangerUsing the Intercom Available Press i in idle modeAnswer an external call during intercom Transfer an external call to another unitSet Date and Time Clock & Alarm Clock on the base, and press o SelectLocate Handset 24Hours Set Alarm Tone Handset onlyTo view the details, press o View Tip Access phonebookModify a phonebook entry 1 Press m in idle mode Store a contact PhonebookSelect phonebook melody Handset only Delete a phonebook entry 1 Press m in idle modeDelete all phonebook entries 1 Press m in idle mode Using your PhonebookDelete Direct Access Memory Direct Access MemoryYour voice mail access numbers using key 1 or key 10.7.1 Add/Edit Direct Access MemoryPress u in idle mode, and scroll n to browse the call log Using the Call logAccess the Call log Using the Call logMenu Scroll n to Delete and press o Select Save call list entry into the phonebookTo select an entry and press o Menu Delete a call list entrySelect Handset Name is highlighted. Press o Select Personal settingsTo adjust ring volume on the handset Change the Handset Name Handset onlySelect the Display Wallpaper Handset only Activate/Deactivate Key BeepPersonal Set menu Scroll n to Backlight Time and press o Select Select the Color Theme Handset onlyScroll n to Color Theme and press o Select Display will change as you scroll Press o Select to confirmSet Easy Call number Advanced settingsEasy Call Advanced Set and press o SelectScroll n to Conference and press Set Call Barring ModeAdvanced settings Confirm PIN will be displayed By default, the PIN isScroll n to Change PIN and press o Select Prompted to enter the current PIN againUnregister Reset UnitEasy registration Manual registrationPress o OK to confirm Prefix is displayed on the screen Scroll n to Reset and press oSet Area Code Scroll n to Auto Prefix and pressAdvanced Set, and press o Select Change the Dial ModeChange Flash time Parameter Default Value Network ServiceDefault Settings Parameter Default Value Change Call Forward Activation Codes Network ServiceCall Forward Select Scroll n to Call Fwd Busy and press o Select Call Forward when BusyNetw. Services, and press o Select Call Forward screenUnans, scroll to Deactivate and press o Select Call Forward when UnansweredChange Call Forward when Unanswered Activation Codes Call Fwd Busy screenVoice Mail Change Call Forward when Unanswered Deactivation CodeAccess Voice Mail Select Scroll n to Call Fwd Unans and press o SelectSet Call Return Service Number Access Info ServiceSelect Scroll n to Settings and press o Select Access the Call Return ServiceWithhold ID Call the Cancel Call Back NumberSelect Scroll n to Cancel Call BK and press o Select Set the Cancel Call Back NumberTelephone answering machine TAM Telephone answering machine TAMOff via your handset see section Playing MessagesPlay, Record, or Delete an Outgoing Message Functions available during playbackUnplayed messages will not be deleted Machine menu Set the Answer modePress o Select Scroll n to Answer Mode and press o Select Answering Machine Settings Ring DelayKey Action Remote AccessActivate/Deactivate Remote Access Screening and press o Select Technical dataTechnical data Handset ScreeningCommunication is lost during a call Connection Handset does not switch onHandset does not charge Icon is not blinking during chargeProduct behaviour Keypad does not work Cannot change the settings of my voice mailSound Handset does not ring Caller does not hear meUnable to perform remote operation My handset keeps going into idle modePIN code is wrong Answering machine does not record callsMode IndexHandset Menu structure Message Handset name Overview of the base stationOverview of your handset Transfer an external call