Troubleshooting
RF Connectivity Troubleshooting
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Gather facts:
•Terminal type
•AP & RF card brand (ensure latest version of firmware installed)
•Host type
•Software type
•Software version (ensure latest version is installed)
•Frequency and duration of issue
Does the terminal | NO | Does the terminal | YES | |
respond to a PING |
| display an error during the |
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command from |
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a PC? |
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Contact Tech Support.
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| Potential Problems: | |
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| Does the terminal |
| • Security Issue – Check | ||||
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| associate with the AP |
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Potential Problems: |
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Ping terminal from |
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| Can you ping the | NO |
| Potential Problems: | |||
host or use tracert to |
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determine the location | YES | terminal from the AP |
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of the breakdown in | ? |
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communication. |
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Does the terminal | NO | |
connect to the host |
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Can you ping the | NO | |
host from a PC on same |
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subnet? |
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Potential Problems:
•Host unavailable
YES
RF connectivity obtained. See your software manual for further information or contact Datalogic Mobile technical support.
YES
Potential Problems:
•IP address issue (duplicate address on terminal). Turn off the terminal and attempt PING again
•Run tracert command to determine location of breakdown of connectivity.
(For more information on the Ping command, go to the command prompt on the PC and type PING. For more information on the trace route command, go to the command prompt on the PC and type tracert.)
Quick Reference Guide | 31 |