Compaq Tips and Troubleshooting, Reset the iPAQ H3000 and Clear Memory, Resetting the iPAQ

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appendix a

TIPS AND TROUBLESHOOTING

This chapter contains troubleshooting information that can help you to solve any problems you might encounter with your iPAQ H3000. It also has a tips section that may help you to get better service from your iPAQ H3000.

If you can't solve a particular problem, see “Where to Find Information” in Chapter 1. The various documents and websites listed here may have the information you need to solve the problem.

To help diagnose a malfunction, use the Diagnostic utility, which activates a debugging and system diagnostic tool. Press the QMenu button, then tap QUtilities, Self Test. For more information, see "Self Test" in Chapter 2.

If you encounter a problem that you cannot solve, contact Compaq technical support or your service provider for assistance.

Reset the iPAQ H3000 and Clear Memory

Resetting the iPAQ

If your iPAQ H3000 responds slowly, stops responding as expected, or “freezes,” try reset- ting it. A reset causes the iPAQ H3000 to restart and re-adjust memory allocation. Unsaved data in open windows may be lost. Use the stylus to press and hold the Reset but- ton for about two seconds.

Tips and Troubleshooting a-1

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Contents Ipaq H3000 Pocket PC IPAQ H3000 Pocket PC Reference Guide Table of Contents Microsoft ActiveSync Microsoft Pocket Outlook Appendix B Character Recognizer B-1 Appendix C Regulatory Notices C-1 Welcome Getting StartedWhere to Find Information Customer Registration Symbols and ConventionsHow to Transfer Palm-size PC Data Front Panel Components Basic SkillsInformation, see Getting Conected Bottom Edge Components Mation, see Reset the iPAQ H3000 and ClearCradle and AC Adapter Power source Recharging the BatteryTo add a Compaq iPAQ Expansion Pack Compaq iPAQ Expansion Pack SystemTo view the Expansion Pack properties To remove a Compaq iPAQ Expansion Pack Compaq iPAQ CF Card Expansion PackTo insert a CompactFlash card To remove a CompactFlash card Guidelines for Using CompactFlash CardsStylus Today Screen Programs Contacts CalendarInbox InfraredNavigation Bar and Command Bar Notifications Pop-up MenusEnter Information on Your iPAQ Typing Using the Input PanelTo use Character Recognizer To type with the soft keyboardTo select typed text To write on the screen Writing on the ScreenTo select writing Tap Tools then Recognize To convert writing to textOr, tap the word you want to use To create a drawing Drawing on the ScreenTo select a drawing To create a recording Recording a MessageFind Information Adjusting SettingsCustomize Your iPAQ H3000 Cally adjusts the recording volume Setting a PasswordTap , Settings, then Password DescriptionTo add programs Adding or Removing ProgramsTo add a program to the Start menu Using ActiveSync on the computer Using File Explorer on your iPAQTo remove programs Tap Remove Programs on the System tabTo display the Power control panel PowerTo set the power off timer Tap , Settings, System, then PowerTo set the backlight to reverse Adjusting the BacklightQStart To adjust the backlight time-outTap , Programs then QStart Task Management QUtilities and QMenuTap , Programs then QMenu Self Test File ExplorerTo read the Self Test log file on your computer Tap , Settings, System, then Sounds & Reminders Controlling VolumeContrast To perform a backup Backup and Restore DataSaving Contacts Backing up Data to a CF CardTap Restore from CF To restore a backup onto your iPAQ Pocket PCMicrosoft Activesync 2Microsoft ActiveSync Microsoft Pocket Outlook Calendar Scheduling Appointments and Meetings To create an appointment Using the Summary Screen To schedule a meeting Creating Meeting RequestsTap to see additional phone num- bers and e-mail addresses Contacts Tracking Friends and ColleaguesTo create a contact 8Microsoft Pocket Outlook Tasks Keeping a To Do List To create a task Microsoft Pocket Outlook 12Microsoft Pocket Outlook To create a note Inbox Sending and Receiving E-mail Messages Connecting Directly to an E-mail ServerSynchronizing E-mail Messages Select the service and folder you want to display Using the Message List16Microsoft Pocket Outlook To compose an e-mail message Composing E-mail MessagesFolder behavior with ActiveSync Managing E-mail Messages and FoldersPocket Word Companion Programs2Companion Programs Typing Mode Writing Mode Recording Mode Drawing ModePocket Excel Tips for Working in Pocket Excel Microsoft MoneyTo create a new account Getting StartedTo navigate within Microsoft Money Using the Account Register Entering Transactions Entering and Tracking Investments Windows Media Player for Pocket PC Using Windows Media Manager for Pocket PCWhat is Packaged Content? Microsoft Reader Using the Playlist ManagerGetting Books on Your iPAQ H3000 Using the LibraryReading a Book Using Reader Features Pocket Streets Installing Pocket StreetsRemoving a Book Getting Maps on Your iPAQ H3000Viewing Maps Creating Map and Pushpin Files for Your iPAQ H3000Click Create Map For Pocket Streets on the Tools menu Mobile Favorites Folder Pocket Internet ExplorerFavorite Links To create a mobile favorite Mobile FavoritesTo save iPAQ H3000 memory Channels Using AvantGo ChannelsTo sign up for AvantGo Use Pocket Internet Explorer Using Mobile ChannelsTo view mobile favorites and channels Automatically To browse the WebGetting Connected To send information Transfer Items Using InfraredTo receive information Tap , Programs, then Infrared ReceiveTo create a modem connection to an ISP Connect to an ISPTap New connection Connect to Your Network To create a modem connection to a network To create an Ethernet connection to a network End a Connection To set up a e-mail serviceConnect Directly to an E-mail Server Inbox Sending and Receiving E-mail Messages in Chapter Get Help on ConnectingReset the iPAQ H3000 and Clear Memory Tips and TroubleshootingResetting the iPAQ Clearing memory Use external power whenever possible Battery Loses PowerShorten auto-suspend time If You Run Out of iPAQ H3000 Memory If You Forget Your PasswordTurn off sounds you don’t need Turn off notification lightStorage memory Screen is Blank Screen Freezes or Responds SlowlyScreen is Dark Program memoryScreen is Hard to Read Infrared IR Connection ProblemsInaccurate Response to Stylus Taps Slow or No ResponseCan’t dial out Modem Connection ProblemsConnection is unreliable Can dial out but can’t make a proper connectionCable Connection Problems Network Connection ProblemsBattery Guidelines Routine MaintenanceRoutine Care International Travel Travel GuidelinesShipping Guidelines Character Recognizer Appendix b2Character Recognizer Character Recognizer 4Character Recognizer Regulatory Agency Identification Numbers Regulatory NoticesModifications Federal Communications Commission NoticeCables Canadian Notice Battery WarningAvis Canadien European Union NoticePower Cords System Specifications Hardware SpecificationsOperating Environment Physical Specifications