Panasonic KX-TG5921AL, KX-TG5922AL Troubleshooting, General use Problem Cause/solution

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TG5921AL_5922AL.book Page 44 Friday, February 24, 2006 3:42 PM

Useful Information

Troubleshooting

General use

Problem	Cause/solution
The unit does not work.	LMake sure the battery is installed correctly and fully
	charged (page 13, 14).
	LCheck the connections (page 12).
	LUnplug the base unit’s AC adaptor to reset the unit.
	Reconnect the adaptor and try again.
	LThe handset has not been registered to the base unit.
	Register the handset (page 36).
I cannot hear a dial tone.	LConfirm the telephone line cord is properly connected
	(page 12).
	LDisconnect the unit from the telephone line and connect
	a known working telephone. If the working telephone
	operates properly, contact our service personnel to
	have the unit repaired. If the working telephone does
	not operate properly, contact your service provider/
	telephone company.

Programmable settings

Problem	Cause/solution
While programming, the	LA call is being received. Answer the call and start again
handset starts to ring.	after hanging up.

Battery recharge

Problem	Cause/solution
I charged the battery fully,	LClean the charge contacts and charge again (page 14).
but 7continues to	LThe battery may need to be replaced with a new one
flash, or 8is	(page 13).
displayed.

The handset display is	LConfirm that the battery is properly installed.
blank.	LFully charge the battery (page 14).

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Contents Model No. KX-TG5921AL Model No. KX-TG5922ALPreparation Introduction Thank you for purchasing a Panasonic cordless telephoneDescriptions of the multiple handsets and charger Symbols used in these operating instructionsAbout these operating instructions Expanding your phone system Accessory item Quantity Accessory informationIncluded accessories Additional/replacement accessories Accessory item Order numberImportant safety InstructionsMedical InstallationBattery Environment For best performanceBase unit location/avoiding noise Routine care If you subscribe to an Adsl service Setting up the base unitConnecting the AC adaptor and telephone line cord Setting up the handset Connecting the chargerBattery installation/replacement Available modelsCharger Available models Battery chargeBase unit Battery level Battery icon Panasonic battery performance Operation Operating timeUSE indicator Charge indicatorControls AntennasHandset Ringer indicator Message indicator Receiver Display Example Mute Using the navigator keyAdjusting audio volume HOLD*1Handset display items Displayed Meaning item DisplaysHandset soft keys Making calls Useful features during a call Answering callsAuto talk Temporary ringer offMute Recall buttonHandset clarity booster Handset voice enhancerFinding and calling a phonebook item Handset phonebookAdding items to the phonebook Chain dial Editing items in the phonebookErasing items in the phonebook Copying an item Copying all itemsUsing Caller ID service Call waiting and Caller ID compatibleRinger ID Light-up IDCaller list Viewing the caller list and calling backStoring your area code Save iOFF To erase your area codeEditing a caller’s phone number before calling back Storing caller information into the phonebookErasing selected caller information Erasing all caller informationSave iOFF Main menu Sub-menu Programmable settingsProgramming by scrolling through the display menus Main menu Sub-menu Menu Programming using the direct commandsFeature Setting code System Code Set recall time*5 Using Voice Mail service Storing the Voice Mail VM access numberMenu iV.M. access i Select Listening to Voice Mail messagesMessage alert Handset locator IntercomRegistering a handset KX-TG5921KX-TG5922 Answering transferred callsRegistering an additional handset Wall mounting Base unitWall mount template for the base unit To remove the wall mounting adaptor Wall mount template for the charger Headset optionalCharger Error messages Display message Cause/solutionSystem is busy Troubleshooting General use Problem Cause/solutionProgrammable settings Problem Cause/solution Battery recharge Problem Cause/solutionProblem Cause/solution Making/answering calls, intercomPhonebook Problem Cause/solution Caller ID Problem Cause/solutionInstructions to customer Service difficulties Specifications Index TG5921AL5922AL.book Page 51 Friday, February 24, 2006 342 PM Copyright Sales Department Panasonic Australia Pty. LimitedManufacturer