Panasonic KX-TEM824 Using a Display Proprietary Telephone, Calling with the Incoming Call Log

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1.9 Using a Display Proprietary Telephone

1.9Using a Display Proprietary Telephone

1.9.1Calling with the Incoming Call Log

If your PBX receives caller information from the telephone company (phone number and/or caller name), the PBX automatically logs this information each time you do not answer an outside (CO) line call. You can view a log of unanswered calls later to see who called and when, and use this information to call back the callers. 

There are 2 types of call log areas available in the PBX. One is the personal area, which logs calls for each extension separately. The other is the common area, which logs calls to multiple extensions and calls via Direct Inward System Access (DISA) Intercept Routing. Up to 20 calls can be logged in each personal area and up to 300 calls in the common area. 

When the call log in the personal area is full, new calls can either be disregarded or can overwrite the oldest calls that have already been viewed in the personal area call log. Similarly, when the call log in the common area is full, new calls can either be disregarded or can overwrite the oldest calls that have already been viewed in the common area call log. For more details, refer to "2.1.5 Disregarding the Newest Call or Overwriting the Oldest Call in the Common Area Call Log (301st Incoming Call Logged in the Common Area)".

Voice messages recorded by Built-in Voice Message (BV) are stored separately from caller information. However, when a caller leaves a voice message, it is automatically linked to the caller information in the Incoming Call Log. Up to 125 voice messages can be logged. For more details, refer to "1.5.5 Using Voice Messaging (Built-in Voice Message [BV])".

You can also set caller information to be automatically logged into your personal area or the common area even when you answer an outside (CO) line call.

Additionally, logged phone numbers can be edited so that you can call callers back without worrying about outside (CO) line access numbers, area codes, etc. 

The following information is logged:

•Caller's Phone Number & Name

•Date/Time of receiving call

•Voice Message (if stored)

To check the number of logged calls

Display PT

While on-hook

(Caller ID Selection

<Display Example>

—Personal/Common)

 

 

 

 

New:002 Old:003

Press Caller ID Selection —Personal/Common.

• Since the status of call records is always shown on the bottom of a PT with a 3-line display such as the KX-T7735, pressing the Caller ID Selection—Personal/Common button while on-hook is not necessary. If both a Caller ID Selection—Personal button and a Caller ID Selection—Common button are assigned to a PT, the status of call records of the Caller ID Selection—Common button are shown on the display while on-hook.

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Contents KX-TES824 Feature Highlights Using Voice Messaging Built-in Voice Message BVThis manual Safety Instructions Important InformationHttp//doc.panasonic.de Page For Future Reference Table of Contents Feature Number Table 147 Control Features 112Troubleshooting 144 106Page Section Operation Before Operating a Telephone Before Operating a TelephoneIcon Descriptions ExamplesRestrictions Your Extension NumberAccount code  When You Use a Panasonic Proprietary Telephone Fixed ButtonsCustomised Buttons Customised Button Function How to Follow the Steps Calling Other ExtensionsThis diagram shows devices that can be connected Connection ExampleCalling Other Extensions Making CallsBasic Calling To call another extension Intercom CallCalling an Outside Party To call the operator Operator CallTo select a specified outside CO line To select an idle unassigned outside CO lineEmergency Call Using an Account Code Account Code Entry Account codeUsing a One-touch Button One-touch Dialling Easy DiallingTo confirm To store a phone numberTo dial Personal speed Dialling noUsing Numbers Stored in the PBX System Speed Dialling Dialling a Preset Number by Going Off-hook Hot LineTo set/cancel Using a Preprogrammed Number Quick DiallingQuick dialling no To dial automatically Automatic Redial RediallingAutomatic Redial To save Reserving a Busy Line Automatic Callback Busy Camp-on When the Dialled Party is Busy or There is No AnswerTo answer a callback ring set for a busy extension To cancel the callback ring Automatic Callback Busy Cancel To answer a callback ring set for a busy outside CO lineTo leave/cancel a message waiting indication Leaving a Message Waiting Indication While on-hook To lock/unlock message waiting indications Lock codeTo join an outside CO line call Joining an Existing Call Executive Busy OverrideExample To join an intercom call To leave the conference callCalling an Extension That Is Refusing Calls DND Override While hearing the DND toneSwitching the Calling Method Alternate Calling-Ring/ Voice To switch the calling methodPassword ExtensionTo call an extension From an Outside TelephoneTo call an outside party Outside Phone noCustomising Your System Line Preference-Incoming Receiving CallsAnswering Calls Alternate Receiving-Ring/VoiceAnswering Hands-free Hands-free Answerback Red on SetExtension no. Directed Answering a Call Ringing at Another Telephone Call PickupAnswering a Call from Another Telephone Call Pickup TAM extension noPrevent Allow Tone Off-hook Enter Enter 1 to prevent Enter # Transferring to an Extension within the PBX During a ConversationTransferring a Call Call Transfer To transferTransferring to an Outside Destination Line access noOutside CO To hold General Call Hold Holding a CallHolding To hold Exclusive Call HoldHeld line no Hold Mode Change proprietary telephone PT onlyTo retrieve a call Call Hold Retrieve Flashing green at moderate speed You have a call on hold.To retrieve Call Park Retrieve Holding in a System Parking Zone Call ParkTo park a call Parking zone noTalking to 2 Parties Alternately Call Splitting Answering Call Waiting Answering Call Waiting in the PBXTo hold the current call and then talk to the new party Answering Call Waiting from the Telephone Company Type SelectionTo establish a 3-party conference call Talking to Multiple Parties ConferenceTo disconnect one party and then talk to the other To leave a 3-party conference call Leaving a Conference Call Unattended Conference To return while others are talkingTo establish a 5-party conference call To disconnect a 5-party conference call Desired Phone noMuting a Microphone Microphone Mute Flashing red slowly MuteUsing the Headset Headset Operation To talk using the headsetIf the other party has difficulty hearing you To switch from the handset to hands-free modeTo switch from hands-free mode to the handset If the other party reports that your voice echoesChanging the Dialling Mode Pulse to Tone Conversion Phone no Desired noBefore Leaving Your Desk Forwarding Your Calls Call Forwarding FWDTo set/cancel from another extension OutsideFlashing red slowly FWD mode Message no To cancelTo set At Ext %%% Extension numberDisplay PT To lock/unlock Leaving a Group Log-in/Log-out To set Log-in/Log-outUsing Voice Messaging Built-in Voice Message BV Leaving one’s deskTo record Call LogTo play back To eraseForwarding Your Calls to Built-in Voice Message Press FWD/DND Enter required numberTo leave a voice message in a users personal message area Leaving, Playing, or Erasing Voice MessagesTo leave a voice message in the common message area To leave a voice message using Direct Message Press MessageTo play back all voice messages in a voice message area To erase all voice messages in a voice message areaTo erase the message* 1 Dial Tone Dial Tone Customising Your PhonePaging Making/Answering a Paging AnnouncementPaging Paging and then Transferring a Call Press Transfer or Enter required numberTo answer Answering/Denying a Paging AnnouncementTo refuse/accept paging announcements Paging Deny Setting the Alarm Timed Reminder Setting the Telephone According to Your NeedsHour/minute To stop the alarm Refusing Incoming Calls Do Not Disturb DND To set/cancel for intercom/doorphone calls To set/cancel for outside CO line callsReceiving Call Waiting Prevent Allow Tone Turning on the Background Music BGM Set Tone Cancel Checking the Time Service Mode All messages left by other extensions will be cleared To monitor Monitoring a Room Room MonitorTo monitor through a doorphone To talk with a person in the monitored room To cancel a monitorTo stop a monitor temporarily while on-hook If a Doorphone/Door Opener is Connected Using User-supplied EquipmentCalling to and from a Doorphone Doorphone Call From an extension that is on a call with a doorphone From an enabled extensionOpening a Door Door Open Door opener noDesired service 6code Accessing External Services External Feature Access EFAIf a Host PBX is Connected If a Voice Processing System is Connected Voice mailTo listen to messages To transfer a call to a mailbox APT Integration onlyPrivate mode  To set/cancel the LCS passwordHands-free mode  Screening Calls Live Call Screening LCSTo cancel LCS To set LCSAnswer Operation FlowchartMonitoring Call To record into your mailbox Recording a Conversation 2-way RecordFlashing green slowly Monitoring.*2 To record into another mailbox 2-way Transfer Calling with the Incoming Call Log Using a Display Proprietary TelephoneTo check the number of logged calls To view caller information and call back a caller To erase caller informationTone Press Message To erase all caller information in the personal area Customising Your Phone Section Operator/Manager Operation Control Features Locking Other Extensions Remote Extension LockTo change the time service mode manually Switching the Time Service Mode Time ServiceTo confirm the current time service mode Red on Set Hour/minute Display PT 117 Enter Enter 2 to disregard Enter # Recording, Playing, or Erasing Common BV Outgoing Messages Common BV OGM noEnter Enter # Changing System Settings Using Programming Mode Outgoing Message OGM for To play OGMs for 3-level AA123 Control Features Section Customising Your Phone & PBX Customising Your Phone Personal Programming Customising Your Phone Personal ProgrammingProgramme Number Setting No line Changing Personal Settings Using Programming ModeSetting Features Ringing lineTone Clearing FeaturesHands-free mode Call Waiting Tone Type SelectionYou can confirm your jack and extension number Customising the Buttons Button Programmable Button Programming Input1234 To confirm a button setting To clear a button settingManaging Call Logs RequirementsViewing, Printing, and Clearing Call Logs Programming Information Customising Your PBX System ProgrammingList Fixed Button KX-T7730/KX-T7735 Function Procedure System Programming System Speed Dialling NumberSystem Speed Dialling Name Disa Security CodeDisa Security Code Digits Alphabet mode/ Numeral mode Entering CharactersCustomising Your PBX System Programming Section Appendix Troubleshooting TroubleshootingToll restriction is activated. Want to prevent a number that is stored Forgot my extension passwordOther party has set Data Line Security. Memory from being displayedWhen the power is turned back on Problem Remedy Want to confirm my extension numberPower failure has occurred When a power failure occurs Date and/or time are not correctFeature Number Table Feature Number TableFeature Number Table Feature Number Table Feature Number Table Feature Number Table Feature Number Table Feature While dialling or talking Numbering Feature When the extension is on-hook Numbering While On-hook Identifying TonesIdentifying Tones Ring Tone PatternsDoorphone Chime Patterns Dial Tones When Going Off-hookTone When Making Calls While Off-hookTone 3 Hold Alarm Tone When Talking to an Outside PartyWhen Setting the Features or Programming Confirmation TonesIdentifying Tones Index Numerics Intercom Pause Your Extension Number Index Copyright PSQX3082ZA KK1004MN0
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KX-TEM824, KX-TES824 specifications

The Panasonic KX-TES824 and KX-TEM824 are highly regarded in the realm of business telecommunication systems, particularly for small to medium-sized enterprises seeking reliability and a feature-rich experience. These Panasonic systems stand out due to their advanced functionalities, robust performance, and exceptional scalability, making them ideal choices for organizations looking to streamline their communications.

Both the KX-TES824 and KX-TEM824 facilitate a hybrid system that supports both analog and digital telephones, allowing users the flexibility to choose the type of phones that best suit their needs. The systems can accommodate up to 24 extensions, with the KX-TEM824 providing the added benefit of additional trunk lines. This scalability ensures that as a business grows, adding more lines and extensions is a straightforward process.

Key features include integrated voicemail capabilities, which can enhance customer service and streamline internal communication. The voicemail system allows for features like voicemail-to-email, ensuring prompt responses to messages. The KX-TEM824 additionally supports more sophisticated communication options with digital integration for advanced user functionalities.

The KX-TES824 and KX-TEM824 systems are equipped with built-in Caller ID and call waiting features, contributing to improved call management. The automated attendant function is another significant aspect, as it enables businesses to direct calls efficiently without needing a dedicated receptionist, thus saving costs and enhancing productivity.

VoIP support is a critical component of the KX-TEM824, enabling users to harness the advantages of Voice over Internet Protocol technology. This feature not only lowers communication costs but also improves call quality. Moreover, the systems support diverse network configurations, making installation and integration into existing infrastructures seamless.

In terms of user interface, both systems boast an intuitive programming menu that can be accessed via the telephone handset. This allows users to customize their settings, modify extensions, and manage features without the need for specialized training.

Multiple call handling options, music-on-hold functionalities, and intercom features further enhance the user experience. The KX-TES824 and KX-TEM824 are designed with reliability in mind, equipped to endure the demanding environment of business operations.

Overall, the Panasonic KX-TES824 and KX-TEM824 represent a powerful solution for business communications, offering versatility, ease of use, and the technological edge needed to thrive in today’s competitive landscape.
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