Panasonic KX-TDA200 user manual Utilizing the Call Center, To set Log-in/Log-out

Page 94

Operation

1.8Utilizing the Call Center

1.8.1Leaving a Call Distribution Group (Log-in/Log-out, Wrap-up)

You can set your status in a receiving group. Set the Log-out mode when you leave the office so that incoming calls will skip your extension in the receiving order. When you return, set Log-in so that calls will reach your extension. (Default: Log-in)

Even if your extension is in the Log-in mode, you can have a specified time period (wrap-up time) not to receive a next call automatically after having a conversation. This time is used for you to write a report and so on.

And you can also select in manual if you leave a call distribution group for a while (Not Ready mode).

No Picture Available

log-in

wrap-up

log-out

To set Log-in/Log-out

PT/SLT/PS

receiving group Specified extension no.

Log-out

OR

Log-in(G-DN)

OR

Specified

All

0

7

3

6

OR

1

 

 

 

Off-hook.

Press Log-in/Log-out.

 

 

Or enter 736 and then 0 or 1.

C.Tone

On-hook.

Enter receiving group extension number or press G-DNor.

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User Manual

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Contents Hybrid IP PBX KX-TDA100Model No. KX-TDA200This manual, the suffix of each model number is omitted Important Information Following icons are used frequently in this manualSafety Instructions Serial No Table of Contents Manager Operation Appendix Section Operation Before Operating the Telephones Feature NumbersBefore Operating the Telephones What kind of telephone can be used?PS Display KX-TD7690 TonesDisplay Your Extension NumberRestrictions Using a Navigator Key/Jog DialExamples LeftIcon Descriptions Proprietary Telephone Buttons SoftCall Forwarding/Do Not Disturb ConferenceNavigator Key/Jog Dial Programmable Function PF Flexible CO F1 to F3 Portable Station ButtonsCombination Buttons Customising Buttons Cleaned-up Time ServiceFeature Access ExternalWake-up Alert ChargeHow to Follow the Steps Calling without a RestrictionCalling another extension Making CallsBasic Calling To another extension Intercom CallTo select the specified outside line Calling an outside partyTo select an idle outside line automatically Outside Phone noMaking a call to the private network To callUsing an account code Account Code Entry With a one touch button One-touch Dialling Easy DiallingTo store a phone number To dial Using numbers stored in the PBX System Speed DiallingTo a pre-set party by going off-hook Pickup Dialling Desired Phone noTo set/cancel Using a pre-programmed number Quick DiallingQuick dial no Redial Redialling the last number you dialled Last Number RedialReserving a busy line Automatic Callback Busy When the Dialled Line is Busy or There is No AnswerTo answer if set when seizing an outside line To setTo cancel a callback ringing To answer while hearing a callback ringingSending a call waiting tone Busy Station Signalling BSS To cancelTo leave/cancel a message waiting indication For a caller To leave a message waiting indicationTo call back Joining an existing call Executive Busy OverrideTo join Intercom call To an extension refusing the call DND Override Calling without Restrictions Changing the restriction to make a callTo call with a verify code Verify Code Entry PasswordTo call Regular Verify codeChanging the dialling mode Pulse to Tone Conversion To access Accessing the Isdn Service Isdn Service AccessOutside line Alternating the Calling Method Alternate Calling Ring/Voice To change the methodTo call an extension Extension no Phone noTo call an outside party To re-tryTime limit Answering Calls Receiving CallsOff Idle Answering Hands-free Hands-free Answerback On Set Automatic Answer Mode set PS onlyHands-free Answerback Selection Answering a Call Ringing at Another Telephone Call Pickup Speaker no Through an external speakerThrough an external ringer Ringer noTo transfer a call Using the ANSWER/RELEASE ButtonTo answer To talk to the new party is waitingTo end a conversation To request Mcid Transferring to an extension in the PBX During a ConversationTransferring a Call To transfer with one-touch One-touch TransferTransferring to an outside party in the PBX Transferring a call on the Isdn Telephone CompanyHolding a Call HoldingHeld line no Hold Mode Change PT onlyTo retrieve a call Holding ext noTo hold Holding an outside call on Isdn lineTo retrieve Parking zone no. Specified Holding in a system parking zone Call ParkParking zone no Press a flashing Call Park Talking to Two Parties Alternately Call Splitting Answering a call waiting in the PBX Answering a Call WaitingTo hold the current call and then talk to the new party Answering a call waiting from the telephone company To return to the original party, repeat the operationMultiple Parties Conversation Adding other parties during a conversation ConferenceTo add four and more parties in conference To talk alternately on three-party conversationTo leave a conference Leaving a conferenceTo return while others are talking Adding a third party during a conversation on Isdn line During a conversation on Isdn lineLetting a third party join your call Privacy Release Mute Flashing red MuteHands-free operation Helpful hints for the hands-free operationTo store Saving a Number Notebook FunctionTo confirm and dial Forwarding Your Calls Call Forwarding Before Leaving Your DeskForwarding your calls Call Forwarding Outside Line no To set the time for No Answer and Busy/No Answer To set at another extensionTime Flashing red DND mode Forwarding your calls on Isdn ServiceTo set/cancel Forwarding Calls from a Receiving Group When you do not answer Call Forwarding No Reply CfnrTo confirm the condition Your MSNMessage no Default Message Lock code To lockTo unlock Stored lock codePaging Making/Answering an AnnouncementPaging Regular Parking and paging a call with one-touch Holding and paging a call with one-touchTo park Paging and then transferring a call To set/cancel to deny a paged announcement Answering/Denying a Paged AnnouncementSetting the Alarm Timed Reminder Setting the Telephone According to Your NeedsTo stop or answer the ringback Operation Refusing Incoming Calls Do Not Disturb DND Red on FWD mode Flashing red DND modeCall waiting tone To set/cancel for intercom callsTo set/cancel for outside calls Whisper OhcaClip To show/prevent To change the setting for a particular call temporarily 720 733 Turning on the Background Music To select and set a music/cancelBGM no 730 Green on Lunch mode Flashing Green Break mode Checking the Time Service StatusFlashing Red Holiday mode Operation 790 Leaving a Call Distribution Group Log-in/Log-out, Wrap-up Utilizing the Call CenterTo set Log-in/Log-out To enter/leave the Not Ready mode To leave the Not Ready mode/Wrap-up modeFlashing red Wrap-up mode Queing Monitor Monitoring the status of waiting callsCall Log History To monitor To clear dataMonitoring and changing the status of Log-in/Log-out mode To change the Log-in/Log-out mode100 Forwarding a Waiting Call Hurry-up TransferTo forward the waiting call Doorphone call Using User-supplied EquipmentIf a Doorphone/Door Opener is Connected 101From a specified extension Opening the door102 From any extension while talking to the doorphoneTo answer from any extension If an External Sensor is Connected103 To answer on the outside line104 To switch onIf an External Relay is Connected Relay noIf a Host PBX is Connected Accessing external services External Feature Access105 106 If a Voice Processing System is ConnectedVoice mail integration To forward your calls to a mailboxTo listen to a stored message Screening calls Live Call Screening LCS107 Before operating108 To record into your voice mailbox Recording a conversation Two-way Record109 To record into another voice mailbox110 To record into another mailbox with one-touchAfter Moving to a New Location in the Office 111112 Using the Call LogCalling with the Incoming Call Log To confirm the log information with the Call Log button113 To clear the log informationCalling with the Outgoing Call Log 114115 Using the DirectoriesCalling with the directory To select and call116 Storing the names and numbersEntering Characters To exitDisplay Feature Description KX-T7436/KX-T7235 KX-T7433 Accessing the System Features System Feature Access117 118 Section Manager Operation 119Extension Control Controlling FeaturesChanging fee and setting management 120121 Changing the settingsTo programme features of other extensions To lock/unlock other extensionsSystem Control Time ServiceFlashing Red Holiday mode Customising Your Phone 122123 Turning on the External Background MusicTo select and start/stop the background music To record Recording Messages124 Message floatingTo play back 125To record from an external music source Enter BGM numberEnter message 126To clear the message Message recording limitSection Customising Your Phone & System 127Customising Your Phone Personal Programming Assigning a password to your extension Personal PasswordCustomising Your Phone Personal Programming 128129 Intercom line Initial Settings130 First ringing lineHeard without ringing Switch the voice mode131 Call Waiting Selection132 133 134 Storing the names and numbers for personal speed dialling To clear settingsFollowing features can be cleared simultaneously 135Features set with feature numbers 136Buttons Customising the Buttons137 Programming InputIsdn Service Access *2 138139 To exit the mode at any time, lift the handsetTo clear the button data Tone type noProgramming Information Customising Your System System Programming140 To exit the programming mode at any time, lift the handset Procedure141 142 Date and Time Set 143System Speed Dialling Number Set Default No entry144 System Speed Dialling Name Set 145Extension Number Set Default Jack no. = Extension no146 Extension Name Set 147148 Section Appendix 149Troubleshooting Troubleshooting150 Feature Default Additional digits Feature Number TableFeature Number Table 151152 153 154 When going off-hook What is This Tone?What is This Tone? While in on-hookWhile off-hooking When you make calls156 157 When talking to an external partyWhen setting the features or programming Confirmation Tones158 159 Index160 Auto Auto ANSWER/MUTE Auto DIAL/STORE161 FWD/DND162 ProgramPSQX2231ZA KW0501MG0 Version
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KX-TDA200 specifications

The Panasonic KX-TDA200 is a sophisticated, feature-rich hybrid telephone system designed to cater to businesses of various sizes. This advanced telecommunication solution combines the benefits of both traditional and IP telephony, making it ideal for companies looking to enhance their communication systems while maximizing flexibility and scalability.

One of the standout features of the KX-TDA200 is its ability to support a large number of extensions. The system can be configured to handle up to 128 extensions, accommodating the needs of growing organizations. This scalability ensures that businesses can expand their operations without the need for a complete system overhaul.

The KX-TDA200 also offers robust Unified Communication (UC) capabilities. This includes voice mail integration, email notification, and even mobile phone integration, allowing employees to stay connected regardless of their location. The system employs the latest VoIP technology, enabling clear voice quality and efficient call management, which results in enhanced productivity.

Additionally, the KX-TDA200 supports advanced voicemail features, including voicemail-to-email functionality. This feature ensures that users can receive their messages conveniently in their inboxes, facilitating prompt responses to crucial communications. The system also features an intuitive graphical user interface that simplifies the management of calls and settings.

Another critical technology embedded in the KX-TDA200 is its support for SIP trunking. This allows businesses to utilize their existing internet connections for telephony services, reducing costs associated with traditional phone lines. SIP trunking not only leads to significant savings but also enhances the flexibility to scale services as necessary.

Moreover, the KX-TDA200 is equipped with a variety of call management features such as Automatic Call Distribution (ACD) and Call Center functionality, which help optimize customer service operations. The system can be tailored to meet specific business requirements, ensuring that organizations can deliver high-quality service to their clients.

In summary, the Panasonic KX-TDA200 is a versatile, scalable, and feature-laden hybrid PBX system that supports advanced communication technologies tailored for the modern business environment. With its ability to integrate traditional and IP telephony, along with features designed to boost productivity and enhance customer service, it represents a significant investment for businesses looking to improve their telecommunication capabilities.
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