Panasonic 2001 manual Troubleshooting Virtual Office Part 1

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Additional phone features

Troubleshooting Virtual Office

Virtual Office can display error messages on-screen. The following table lists error messages and actions to correct the causes.

Table 1: Troubleshooting Virtual Office (Part 1 of 3)

Displayed Message	Probable Cause	Action

Busy, try again	Remote IP Phone is	Wait for remote
	active (not idle).	telephone to become
		idle and try again.

	ACD IP Phone is	Log out of ACD IP
	logged in.	Phone before
		initiating Virtual
		Office from another
		IP Phone.

	Make-Set-Busy is	Configure Make-Set-
	inactive on ACD IP	Busy active on ACD
	Phone.	IP Phone.

Invalid ID (1)	Incorrect User ID	Enter correct User ID.
	entered.

	User ID is not in	Notify system
	Gatekeeper	administrator.
	database.

Invalid ID (2)	Incorrect User ID	Enter correct User ID.
	entered.

Invalid ID (3)	Incorrect User ID	Enter correct User ID.
	entered.

	User ID in	Notify system
	Gatekeeper database	administrator.
	points to originating
	Call Server.

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Contents IP Phone Page Revision history Revision history Contents Talking with more than one person Additional calling featuresWhile away from your desk Working without interruptionAdditional phone features Using Hospitality featuresContents Basic features About the Nortel IP PhoneTelephone controls IP PhoneGoodbye About the Nortel IP Phone Telephone display IP Phone 2001 screenCall features and Flexible Feature Codes Security featuresTo change your password Scpw About the Nortel IP Phone Connecting the components Connecting the components of the phoneBefore you begin IP Phone 2001 connections Configuring options Using the Telephone Option menuTo use the Telephone Option menu Services Adjusting the volume To adjust the volumeAdjusting the display screen contrast To adjust the display screen contrastSelecting a language Selecting date/time format To select a languageTo select a date/time format Selecting local dialpad tone Selecting a Ring typeTo select local dialpad tone Viewing telephone information To select a ring typeTo view telephone information Using off-hook dialing Making a callGoodbye Using on-hook dialing Using PredialTo use Predial Line Goodbye To edit a Predial number To call a Ring Again party when you receive notification Activating Ring AgainTo activate Ring Again Using Last Number Redial To deactivate Ring Again before notificationTo use Last Number Redial with the handset Using Speed Call To create a Speed Call numberTo make a Speed Call Making a System Speed Call To make a System Speed CallAnswering a call To answer a callTransferring a call While on an active callPlacing a call on hold To place a call on holdUsing Timed Reminder Recall To activate Timed Reminder RecallUsing Call Park To park a call on the System Park DN or your own DN To retrieve a parked callRecording a Calling Party Number Tracing a malicious callTo record a caller’s number for accounting purposes To activate Call Trace To forward your calls or change the forward number Using Call ForwardWhile away from your desk To deactivate Call ForwardTo activate Internal Call Forward Using Internal Call ForwardTo reinstate Call Forward to the same number To deactivate Internal Call ForwardUsing Remote Call Forward To activate Remote Call ForwardTo deactivate Remote Call Forward Securing your telephone To lock your telephoneTo unlock your telephone Dial your Station Control Password Setting up a conference call To set up a conference callTalking with more than one person Using Group Call To call group membersTo answer a Group Call To end a Group Call GoodbyeTo activate Make Set Busy Using Make Set BusyWorking without interruption To deactivate Make Set BusyAdditional calling features Using Call Page Connect to make an announcementTo use Call Charging a call or charging a forced call To charge a call before you dialTo charge a call in progress Line To charge a call to an account when you transfer a call Press the Conference soft key. The call is placed on hold Using Enhanced Override To use Enhanced OverrideTo disconnect Enhanced Override Using Forced Camp-on To use Forced Camp-onTo answer a call camped-on to your extension To override a busy/engaged signal Overriding a busy signalUsing Privacy Release To end the connectionUsing Radio To use Automatic Preselection Meet-meDial the Radio Paging Access FFC. The ringback tone sounds To use Automatic Post selectionAdditional calling features Additional phone features Using Virtual OfficeLogging in to Virtual Office Using Virtual Office on your remote telephone Logged on to an IP Phone 2001 using an IP PhoneLogged on to an IP Phone 2001 using an IP Phone Using Virtual Office on your office telephone Logged on to an IP Phone 2001 using an IP SoftphoneLogging out of Virtual Office To log out from a remote telephoneTroubleshooting Virtual Office Troubleshooting Virtual Office Part 1Troubleshooting Virtual Office Part 2 Using Media Gateway 1000B Troubleshooting Virtual Office Part 3Normal Mode Using Test Local Mode Using Resume Normal ModeLocal Mode Troubleshooting MG 1000B Troubleshooting MG 1000BUsing Hospitality features Configuring Automatic Wake-UpTo enter the time for an Automatic Wake-Up call To quit an Automatic Wake-Up call Dial the Automatic Wake-Up Quit FFCUsing External Server Applications Flexible Feature Codes FFCs FFCsTerms you should know Information display Terms you should know Terms you should know Terms you should know Terms you should know Index Index Index Index Page Internet address