Panasonic KX-TD7896 manual Troubleshooting and Error Messages, Problem Description and Solution

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Troubleshooting and Error Messages

Troubleshooting

Problem	Description and Solution


The handset does not work.	• The battery is drained.
	→ Charge the battery fully. (See “Charging the Battery” in the
	Installation Instructions.)
	• The power is OFF.
	→ Turn it ON. (See “Handset” on page 4.)
	→ Re-insert the battery and try again. (See “Battery
	Installation” in the Installation Instructions.)

The handset does not ring.	• Ringer volume is set to “Off”.
	→ Adjust the ringer volume level. (See “Adjusting the Ringer
	Volume” on page 9.)

You cannot make/receive a call.	• The handset is out of range or the telephone line is not
	connected properly.
	→ Move closer to the base unit.
	→ Check the telephone line.

You cannot dial.	• The number which you dialed is restricted by the PBX.
	→ Consult your dealer.
	• The key lock mode is ON.
	→ To cancel the mode, press the Joystick for about 2 seconds.
	(See “Key Lock” on page 5.)

You cannot use the handset	• The handset will not function during a power failure
during a power failure.	because the base unit stops emitting radiowaves.

The headset does not work.	• A headset tone cannot be heard when receiving an
	incoming call, when the headset is attached.
	→ Make sure the headset tone setting is set to on. (See
	page 32.)
	→ Make sure the headset jack is connected properly. (See
	“Handset” on page 4.)

The tone from the headset	• The headset tone is a specific tone and is not related to
cannot be changed to a bell or	the Incoming Option Tone settings (Single/Double/Triple/
melody.	S-Double/Private Ring).

The date and time are not	→ Time settings can only be changed on the PBX.
displayed correctly when viewing
the Incoming Call Log.

After performing settings for	→ Check the Fwd/DND Icon setting in “Setting Base”. If it
Fwd, DND settings are displayed,	is set to Mode 2, change to Mode 1, or vice versa. (See
or vice versa.	“Selecting the Fwd/DND Icon” on page 7.)

Some dialed calls are not stored	→ Outgoing calls using some PBX features (e.g., Redial, One-
in the Outgoing Call Log.	touch Dialing or Speed Dialing) cannot be stored in the
	Outgoing Call Log.

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Contents KX-TAW848/KX-TDA50 Model KX-TDA100/KX-TDA200 White PSLP1321ZW Charcoal PSYNTD7896MRWhite PSKE1084Z3 White PSKE1040Z2 White PSYND7896MWR Black PSKL1032Z1 White PSKL1032Z3Table of Contents Location of Controls HandsetBack View Meeting Mode Key POWER/CANCEL KeyMeeting Mode Hold KeyUnsupported PBX Features Before Operating the HandsetSelecting the Display Language Selecting the Fwd/DND Icon Enabling the Outgoing Call LogEntering the Standby Display Name Entering the Names of the Flexible KeysName Adjusting the Ringer Volume To adjust the ringer volumeAdjusting the Vibrate Setting Adjusting the Receiver/Speaker/Headset VolumeHandset Display IconsSoft Keys Operation Outline Main MenuFunction Menus PBX Feature Keys PBX Flexible Keys Understanding the F-Key IconsOperation for KX-TAW848/TDA50/100/200 OperationCaller using Incoming One-touch DialingCalling an Operator Speed DialingReceiving Picking upCall Hands-freeAutomatic Callback BusySender WaitingTransferring Holding a callExclusively Three-partyLocking your extension From your OwnListening to FromUsing the Handset Phonebook Handset PhonebookStoring an Item in the Handset Phonebook Private RingStoring an Item Using the Outgoing Call Log Storing a Handset Phonebook Number as Hot Key DialSoft Key Enter a name , phone number ,Entering Characters Right Soft KeyCharacter Mode Table Locking the Handset Phonebook Locking the Handset PhonebookUnlocking the Handset Phonebook Unlocking the Handset Phonebook TemporarilyDeleting Stored Items Press the Right Soft KeyFlexible Keys Select Call Log Key Setting the Handset and Base Unit Setting the Handset and Base UnitSetting Handset Only SettingHandset and Base Unit Menu Layout Main ItemSub Item SeeMain Item Sub Item Description Setting Default → G→ O Français DD-MM 12H Main Item Description Setting Default Troubleshooting and Error Messages TroubleshootingProblem Description and Solution BGM setting may be on → Clean the battery charge contacts without damaging themAppliances Charger is not connected properlyError Messages Displayed Message Description and SolutionImportant Information Battery Information Low Battery WarningReplacing the Battery Operation Operating TimePanasonic Puerto Rico, lnc