D-Link DSM-320 manual Troubleshooting

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Troubleshooting

I cannot see the Setup Wizard when I turn on my DSM-320 player for the first time.

￿Make sure your TV is displaying the appropriate video source. You may need to use the AV Input, Source, Select, or TV/Video button on your TV or TV remote to change video sources. If you are having trouble changing the video source, refer to the instructions that came with your TV.

￿If you did not connect the player directly to your TV, but are instead passing the signal through your VCR, make sure your VCR is displaying the appropriate video source. You may need to use the Input or Source button on your VCR or VCR’s remote control. Some VCRs only pass the signal through when they are turned off. If you are having trouble displaying the correct video source, refer to the instructions that came with your VCR.

￿Make sure cables are connected to the IN jacks on your TV or VCR, not the OUT jacks.

￿The cables you are using to connect your receiver to your TV or other equipment may be damaged or defective. Try exchanging the cables connected to the receiver with other cables that you know are working properly.

￿Make sure you have firmly attached the power adapter plug to the back of the player. Also, verify the power adapter is plugged into a working power outlet and that the outlet is not controlled by a light switch.

I’ve updated the firmware on my DSM-320 but all of the features do not work.

￿Be sure you’ve updated to the latest version of the D-Link Media Server software as well.

You can download the latest version at http://support.dlink.com

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Contents LinkDSM-320 Contents Live365 Napster Rhapsody Safety Precautions Safety InformationSafety Introduction System Requirements Package ContentsFeatures & Benefits Front Panel Hardware OverviewRear Panel Getting Started Using the Remote ControlRepeat Using the Remote ControlPower Installing the D-LinkMedia Server Software Click on D-Link Media Server Installer Installing the D-LinkMedia Server SoftwareD-Link license agreement screen appears D-LinkMedia Server software installation has been completed Link Media Server desktop icon Quick Launch icon Choosing Music, Photo, and Video Files to ShareChoosing Music, Photo, and Video Files to Share Click Add a folder Choosing Music, Photo, and Video Files to Share Accessing the Media on your PCs Using the D-LinkMedia Server SoftwareRefreshing Folder Contents Naming the Media Server Using the D-Link Media Server SoftwarePage Link Media Server Menu Configuring Windows Media Connect Using Windows Media Connect SoftwareUsing Windows Media Connect Software Click Automatically start folder sharing when Windows starts Using Windows Media Connect Software Video Connections Connecting the DSM-320Composite Audio Connecting the DSM-320 Audio ConnectionsRJ-45 Ethernet Connector Connecting the DSM-320 Network ConnectionsNetwork Layout Special Keys Using the On-Screen KeyboardWelcome Screen DSM-320 Setup WizardSelect Your Network Connection DSM-320 Setup WizardCurrent Wireless Settings Current Network Settings Select a Media Server Menu Basics DSM-320 MenuMenu Home Music Quality MusicSupported Music Formats Music Organizing Music Files Music Playing a Track Music Creating a Preset Select Playlists Select Editable Playlists Music Creating an Editable PlaylistMusic Creating an Editable Playlist Music Creating an Editable Playlist Music Browsing for Music Playing a Group of Songs Music Creating Music PlaylistsPlaying a Playlist Controlling Music PlaybackShuffle and Repeat Music Viewing Photos while Music is PlayingSupported Photo Formats PhotoSunset Photo Organizing Photo AlbumsControlling Photo Playback Photo Playing a Photo SlideshowPhoto Viewing Photo Information Photo Photo Viewing Effects Supported Video Formats VideoViewing a Video Video How to use the ‘Search Video by Time’ feature Video Search Video by Time Video Search Video by Time Video Using the Remote Control with Videos Search Online Media AOL ServicesFor AOL Members Online MediaRadio@AOL Radio@AOL Presets Click Free Trial AOL Services for Non-membersOnline Media Live365 Live365 Online Media Online Media Napster Napster Current Rhapsody Subscribers Online Media RhapsodyFor Users New to Rhapsody Click I agree Online Media Click Register Now Online Media Select the service plan that you would like to sign up for Configuring Rhapsody for use with the DSM-320 Online Media Network SetupWireless SetupKey Types and Examples Setup System Audio/Video Setup GeneralMiscellaneous Music PresetsCheck Internet Connection Setup Check Internet ConnectionSetup Version What kind of files are supported by the DSM-320? Frequently Asked QuestionsWhat about Copy Protection and DRM support? Frequently Asked QuestionsTroubleshooting My remote control isn’t working TroubleshootingCan’t hear any sound when I’m playing music Checking the bit and sample rates of a music file Am unable to access Rhapsody content DSM-320 will not play my video files Network Technical SpecificationsAntenna Technical SpecificationsAppendix Setting Microsoft Windows Power OptionsAppendix Wireless Installation Considerations Appendix Audio and Video Cables Guide Networking GlossaryGlossary Glossary Music Glossary Photo Glossary Video USA Only WarrantyWarranty USA only 109 Registration Technical Support Contacting Technical Support