Philips DVT3500, DVT5000, DVT7000, DVT5500, DVT3000 Troubleshooting, Problem Possible cause/solution

10.5 Troubleshooting

Problem	Possible cause/solution
The device does not turn on •	The batteries or rechargeable batteries
	are not inserted correctly.
	XX Check to ensure that the batteries
	or rechargeable batteries are correctly
	inserted. Make sure the polarity is
	correct.
•	Batteries are empty.
	XX Replace or recharge the batteries.
The device does not playback • The keypad lock may be enabled.
recordings	XX Slide the HOLD switch to the
	"Off" position.

• No recordings are saved in the device.

The device does not respond Remove the batteries/rechargeable batteries and insert them again.

Problem	Possible cause/solution
I cannot hear anything from	• A headset is connected to the device.
the speaker	• The volume is at the lowest setting.
The recording session does	• Pre-recording or voice-activated
not start	recording mode may be enabled.
	• The keypad lock may be enabled.
	XX Slide the HOLD switch to the
	"Off" position.
	• The maximum number of recordings
	may have been reached or the available
	space for recording is full.
	XX Delete some recordings or move
	them to an external device.
	XX Select another location folder.
I cannot hear anything from	• The headphones are incorrectly
the headphones	connected.
	XX Check the headphone connection.
	• The volume is at the lowest setting.

microSD card can not be selected as a recording location

•There is no memory card in the device. XX Insert a memory card into the device.

•Memory card is not formatted (file system FAT32).

XX Format the memory card in the device.

External microphone records Switch external sound source to stereo

mono sound only microphone.

56 Service Table of contents