16 | 17 |
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| TROUBLE SHOOTING (con’t) |
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No. | Symptom | Possible Problem | Solutions |
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| No. | Symptom | Possible Problem | Solutions |
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| The operating | Check the operating |
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| 7 | When 2 parties are | The Call Button on the | Please use the mouse |
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| system’s volume is | system volume level |
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| talking over the | speaker does not | and click directly on |
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| set too high. | and decrease it if |
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| internet phone call, the | support to answer 3rd | the Answer Call button |
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| necessary. |
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| Call Button on the | party incoming call. | on the program to |
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4 | The Call Button on the | The software | Follow the steps for |
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| speaker doesn’t answer |
| answer 3rd party |
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| the 3rd party incoming |
| incoming call. |
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| speaker does not | is not installed. | installing the software. |
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| call. ( with Skype™) |
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| function. |
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| The VoIP soft phone | The Call Button only |
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| 8 | Windows stop | The speaker is | Please connect the |
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| program used is not | supports Skype™ |
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| responding when | connected while the | speaker to the |
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| Skype™. | currently. |
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| connecting the speaker | music is playing or | computer while all the |
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| to the computer while | while making internet | programs and |
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| the music is playing or | phone calls. | applications are close. |
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5 | Voice is breaking up | Internet is busy or poor | Please consult with |
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| while making internet |
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| while talking through | bandwidth quality. | your Internet Service |
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| phone calls. |
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| the Internet. |
| Provider. |
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| 9 | Once you connected | Windows Media | Please exit and restart |
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| Too far from the | Be in the range of |
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| the speaker and run | Player™ is executed | Windows Media |
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| speaker. | feet from the speaker |
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| Windows Media | under “skin mode” | Player ™ again. |
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| for best performance. |
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| Player™, it doesn’t play | view. |
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6 | Music doesn’t stop | The software CD- ROM | Follow the steps for |
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| the music. |
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| automatically for | is not installed. | installing the software. |
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| 10 | The speaker cannot | The speaker is not | Reconnect the USB |
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| incoming and/or |
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| control Spiderphone™ | connected to the | cable to the speaker |
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| outgoing calls. | The USB cable is | Reconnect the USB |
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| applications. | computer or the USB | and plug it into the USB |
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| loosened. | cable to the speaker |
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| cable is loosened. | port on the computer. |
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| and plug it into the USB |
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| The speaker driver is | Right click on SSCtrl |
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| port on the computer. |
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| not select to control | icon on the system task |
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| The media players | The Auto Music Pause |
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| Spiderphone. | bar, and click on |
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| used is not Windows | and Resume feature |
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| “Default Spider” to |
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| Media Player™ or | only support Windows |
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| choose to control |
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| Winamp™. | Media Player™ or |
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| Spiderphone |
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| Winamp™ currently. |
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| applications. |
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