Raymarine Ray54 Customer Service, How to Contact Raymarine, On the Internet, Customer Support

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Chapter 7: Customer Service	81

Chapter 7: Customer Service

This chapter provides information on service for your Ray54.

7.1 How to Contact Raymarine

On the Internet

Visit the Raymarine World Wide Web site for the latest information on Raymarine electronic equipment and systems at:

www.raymarine.com

Customer Support

Navigate to the Customer Support page for links for:

•Finding Factory Service locations and Authorized Dealers near you

•Registering your Raymarine products

•Accessing handbooks in Adobe Acrobat format

•Downloading RayTech software updates

•Accessing the Raymarine solution database

Clicking the Find Answers link routes you to our solution database. Search questions and answers by product, category, keywords, or phrases. If the answer you are seeking is not available, click the Ask Raymarine tab to submit your own question to our technical support staff, who will reply to you by e-mail.

Product Repair and Service

In the unlikely event your Raymarine unit should develop a problem, please contact your authorized Raymarine dealer/distributor for assistance. The dealer is best equipped to handle your service requirements and can offer timesaving help in getting the equipment back into normal operation.

In the event that repairs can not be obtained conveniently, product service may also be obtained by returning the unit to:

Raymarine, Inc. Product Repair Center 21 Manchester Street Merrimack, NH 03054-4801

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Contents Ray54 Page Conventions Used WarrantyAbout this Handbook IntroductionOperator License Important InformationFCC Notice Station LicenseIndustry Canada Maritime Mobile Service Identity MmsiSafe Compass Distance Antenna Mounting and EME ExposureEMC Conformance Contents CLEAR/WX Distress Digital Selective Calling DSC How to Contact Raymarine Introduction FeaturesRay54 Fixed Station VHF Radio Digital Selective Calling DSC Unpacking and Inspection InstallationEquipment Supplied Typical Mounting Methods Planning the InstallationFlush Mounting Typical Mounting Methods Wiring Connections Power ConnectionsGrounding External Speaker ConnectionsGPS/NMEA Data Antenna Mounting Suggestions Antenna ConnectionsAntenna Mounting and EME Exposure Keypad and Rotary Knobs Getting StartedMain Unit Rotary Keys Microphone KeysMain Unit Push Keys 16/9 MicrophoneMain Unit PTTCALL/MENU HILO/USER 12 /9 LCD DisplayUser Favorite Channel Mode HI/LO TX PowerLocal Local/Distant Mode Battery LowSimplex Channel WX Weather ChannelAlert Weather Alert I C Channel SetSetting the Power Output Turning the Power on and OFFSetting the Volume Setting the SquelchOverriding the Low Output Power Restriction On the main unit Setting the ChannelSelecting a Weather Channel On the microphoneWeather Alert Operation Selecting the Priority ChannelSelecting the Secondary Priority Channel Reprograming the Secondary Priority Channel Transmitting Using the Scan ModesSaved Memory Scan All ScanPriority All Scan Priority Saved Scan Adding Channels to MemoryGeneral Operations Dual Watch Using the Monitor ModesTri Watch Menu Mode Operation User Channel ModeDSC Call Operation Digital Selective Calling DSC ALL Ships DSC Call FunctionIndividual GroupRequest PositionRX Call LOG Making DSC Calls to Coast Stations Individual CallsTransmitting an Individual Call If using Manual Mmsi ID entry Ray54 VHF Radio Receiving Individual Calls To cancel the mode without sending ACKTransmitting a Group Call Group CallsDigital Selective Calling DSC Receiving Group Calls To ignore the Group Call Transmitting an All Ships Call All Ships CallsReceiving an All Ships Call To decline the All Ships Call Sending a Distress Call Distress CallsDesignated Distress Call Undesignated Quick Distress CallTo cancel the automatic Distress resend press CLEAR/WX Receiving a Distress Call Cancelling a Distress Call Made in ErrorReceiving a Distress Relay Sent by Another Station Receiving a Distress ACK Sent from a Coast StationSpecifying the Target Vessel Position RequestIf using Manual Mmsi ID entry Retrieving the Last Received Position Data When no reply is received within 3 minutesReceiving a Position Request From Another Station Call LogMaking a Call from a Call Log Entry Press and hold the SCAN/SAVE key Saving an Mmsi ID Number from a Call Log EntryDSC Distress Log Menu Function Menu SettingsUsing the Microphone Keys to Make Selections Adding an Entry DSC PhonebookUse same procedure to enter the Mmsi characters Editing an Existing Entry Deleting an Existing Entry Contrast Adjustment Backlight AdjustmentLocal / Distant When GPS Information Not Available GPS/Time SetupRotate the CH knob to scroll through the selections Settings Menu Settings Time Format Latitude/Longitude DisplayTime Display Time OffsetBand Radio SetupChannel CH Name Ring VolumeKey Beep DSC Setup My Mmsi ID Group Mmsi Setup Group Name Menu Settings Editing an Existing Entry Position Reply Automatic Channel Changing for Incoming Calls Procedure When Disabled Procedure When EnabledResetting Factory Defaults On the Internet Customer ServiceHow to Contact Raymarine Product Repair and ServiceTechnical Support Accessories and PartsGeneral Appendix a SpecificationsPLL Transmitter ReceiverMarine VHF Channels and Frequencies Appendix B Channel ListXmit RCV 86Ray54 VHF Radio Freq Use 82A PC, AC, GL Canadian Marine VHF Channels and FrequenciesWC, EC AC, GLAC, GL, PC 156.750 All areas90Ray54 VHF Radio 156.875 EC, PCAC, GL, NL Area of OperationInternational Marine VHF Channels & Frequencies 94Ray54 VHF Radio 161.925 WX Channels North America only Appendix C Glossary VHF VOLNumerics IndexMmsi 101 102