Sling Media SB260-100 manual Troubleshooting remote viewing setup

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Troubleshooting remote viewing setup

To view your Slingbox remotely (outside of your home network) you need to open a port on your router. During the Setup Wizard, if you selected “Fully-Automatic UPnP” mode, the software attempts to open a port on your router automatically. If you were unable to use Automatic mode or you selected Manual mode, you must open a port on your home router prior to activating remote viewing. Read below for troubleshooting tips.

The final step of the Setup Wizard is a test that verifies remote viewing is properly config- ured. If this test fails, you can:

Try again using the current router settings. This is the best first step to solve the prob- lem. Occasionally the Setup Wizard does not receive confirmation from the Slingbox Finder in sufficient time to complete the test (possibly due to Internet traffic, local net- work congestion, or certain router makes/models). Before making any changes, you should Try Again once.

Change your router settings. While configuring your router for port forwarding, it is possible a typo or other minor mistake was made. Click Change Network/Router Set- tings to double-check the Slingbox settings and confirm your router is properly config- ured for port forwarding. See “Optional networking connections” on page 81.

Disable remote viewing. If you want to enjoy your Slingbox within the home and con- figure remote viewing later, simply click Disable Remote Viewing. You can then use your Slingbox with any locally connected PCs, and change the network settings to enable remote viewing at a later time.

Note: Remote viewing may fail even if Automatic UPnP was successful during the Setup Wizard. If the Network light on the front of the Slingbox is blinking, the Slingbox does not have a valid IP address from your router. Remote and local viewing will not work in this case. Refer to the solutions below to fix the problem.

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Slingbox User Guide

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Contents Page Slingbox User Guide Contents Appendix a Additional Setup and Installation Assistance Setup is easy...ignoring your TV is difficult WelcomeIt’s not magic, but it’s close Where will you watch your TV? How to use this guideStream of consciousness Package Contents System RequirementsNetwork Requirements Important Safety Instructions Important Safety Instructions Slingbox User Guide Connecting the Slingbox About the connectionsAbout the included cables Cable or cable combinationVideo cable with Audio cables Audio/Video cablePower adapter IR Control cableEthernet cable Rear panel connectors Connecting your Audio/Video source to the Slingbox If you are setting up your Slingbox withSharing an Audio/Video source Connecting a cable box, satellite receiver or a DVR OrOrConnect the IR control cable Finding the IR sensorConnecting your antenna or analog cable no cable box Using a cable modemAdding a splitter Connecting other Audio/Video devices Connecting multiple Audio/Video sources to the Slingbox Connecting another A/V deviceSwitching between A/V inputs Select the Slingbox Configuration tabConnecting the Slingbox to your home network What you need to get startedConnecting the Slingbox power adapter Before you Install the SlingPlayer softwareAre on, you’re SoftwareSlingbox User Guide About the software installation Free Slingbox Finder serviceSlingPlayer software installation SlingPlayer software installation SlingPlayer application setupSlingPlayer setup steps Help is available every step of the wayAudio/Video setup Video connection to your Slingbox Cable connection to your Slingbox Audio/Video Settings Video AdjustmentsAudio Adjustment Television source IR control setup If the test does not workChannel changing Name and password setup Passwords Remote viewing setup Configuring your router Automatic router setupManual router setup Help with port forwarding Setup complete Manually setting up your Slingbox for remote viewing Installing the SlingPlayer software on another computerUpdating the SlingPlayer software Setting up port forwarding Slingbox User Guide Using the Slingbox SlingStreamWatching your Slingbox Starting the SlingPlayerUsing the SlingPlayer application SlingPlayer controls Using the window controls Using the SlingRemote Mode Remote panelRemote control response time Control ModeUsing the SlingBar Viewing the SlingPlayer full screen Resizing the SlingPlayer and SlingRemoteUsing favorite channels Adding a favorite channelAdd Adding your own favorite channel logo Modifying and removing favorite channelsUsing multiple Slingbox Audio/Video inputs Switching between inputsViewing your Slingbox remotely Remote viewing experienceUsing the Slingbox Finder ID Locating your Slingbox Finder IDAdding a Slingbox using its Finder ID Adding a Slingbox using a domain name or IP addressAdding another Slingbox to your directory Click Add New SlingboxMaking changes to your Slingbox settings Changing the name or password of your SlingboxAdministrator password Making changes to your Slingbox settings Changing the Audio/Video settings Changing the network settingsUpdating the Slingbox firmware SlingPlayer menus and settings Player menuView menu Slingbox menuHelp menu Player Settings SlingPlayer optionsVideo Picture Settings Original SettingsVideo Mixing Renderer VMR9 VMR9 or notEncoding Settings Manually adjusting the streaming characteristics Connection Settings To enter proxy server informationAdvanced Settings Other OptionsSlingPlayer software installation Network connectionsThis Appendix Troubleshooting remote viewing setup Internet or Finder Service problem Resolving remote viewing failureFirewall security software blocking SlingPlayer use Slingbox User Guide No open port on your router Multiple routers in your home Your Current Status Your Desired Status Troubleshooting remote viewing setup Example Your secondary router, correctly configured Slingbox User Guide Troubleshooting remote viewing setup Slingbox User Guide Using wall-plug bridges Optional networking connectionsSlingbox connection near your TV source Connecting the Slingbox to a wireless network Restoring the Slingbox to factory settings Slingbox User Guide FCC and Specifications FCC StatementSlingbox Specifications Power Adapter Specifications FCC StatementSlingbox User Guide