Hand Held Products Dolphin 7200 manual Troubleshooting, Dolphin Terminal and HomeBase

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Troubleshooting

Dolphin Terminal and HomeBase

This table describes some of the common problems/symptoms and solutions that you could encounter while using your Dolphin terminal or Dolphin HomeBase. If you need further assistance with troubleshooting your terminal, contact your Hand Held Products Authorized Reseller.

Troubleshooting the Dolphin Terminal and HomeBase

If You Have This Problem/Symptom	Try This:


The display is blank, the Dolphin	Is the battery is low? Recharge or replace it with a known good battery. Reset
terminal will not turn on.	the Dolphin terminal.

When booting up the Dolphin, I see	When the Dolphin's internal NiMH battery is not charged or run down, this
the message CMOS MEM size	message will display and the terminal's settings are reset to their default
wrong for a second or two and the	values. This includes the date and time which is reset to January 1, 1980 and
unit continues to boot. Is there	12:00 AM. The terminal is fine. You simply need to recharge the internal
something wrong with my unit?	battery and reset the Dolphin's date and time. To do this, insert a fully charged
	battery in the Dolphin and then use the DOS Date and Time function to set
	the correct date and time. The internal back-up battery requires a minimum of
	5 hours of charging time in order to perform and maintain the system. For
	more information about battery maintenance, Maintaining the Dolphin's
	Batteries (page 3-8).

The Dolphin terminal will not scan a	The bar code may be out of spec. Try reading some of the bar code examples
bar code.	in Appendix C, or locate a bar code sample that you know can be read by
	another Dolphin terminal.
	Is the exit window dirty? Clean it with a soft dry cloth. If the exit window is
	badly scratched, the Dolphin terminal should be returned to Hand Held
	Products for repair.
	Consult your software developer to ensure the correct bar code symbology is
	being used.

The battery in the Dolphin terminal	If the battery has been stored for a long period of time, it may take three
keeps failing.	charge/discharge cycles before the battery reaches its full storage capacity.
	The capacity of NiMH batteries decreases as the number of charge/discharge
	cycles increases. So, if you are experiencing low run times, a new battery may
	be required.
	To increase the run time of the Dolphin terminal, try to limit the use of the
	speaker, scan engine and backlight.

The Dolphin terminal is not	Make sure the HomeBase is connected to a power source.
communicating with the host
computer.	Make sure the Dolphin terminal is inserted properly into the HomeBase. The
	CHARGING MAINBATT LED should be solid green. If not, remove the
	Dolphin terminal and reinsert it into the HomeBase.
	Ensure the communications baud rate is set correctly. Set communications for
	57600, N, 8, 1. Make sure that Configuration Switch 2 on the back of the
	HomeBase is set to Fixed BPS.
	Make sure the RS-232 cable is properly attached to the HomeBase and host
	computer. Also, check to ensure that the cable is configured properly.

Dolphin® 7200 User’s Guide

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Contents User’s Guide Trademarks DisclaimerTable of Contents Dolphin 7200 RS-232 Troubleshooting Compact HomeBase Appendix a Technical Specifications Appendix F Declarations of Conformity Multiple Configurations FeaturesIntroduction ErgonomicsRequired Safety Labels SafetyEN 60825-1 Laser Safety Statement Cdrh Laser Safety Statement 7200 BatchStatement of Agency Compliance FCC Class a Compliance Statement Canadian NoticeCare and Cleaning of the Dolphin Regulatory and Safety Agency ApprovalsParameter Specification BatteriesDolphin HomeBase Power Adapter Dolphin MultiCharger Accessories for the DolphinGetting Started About the DolphinConnects the Dolphin HomeBase to your desktop PC Dolphin 7200 Batch Terminal Dolphin 7200 ModelsDolphin 7200 RS-232 Terminal Dolphin 7200 2D TerminalUsing Dolphin for the First Time Bar Code Symbologies SupportedRemoving the Battery Pack Inserting the Battery PackTurning the Dolphin On To Set the Date on an Alphanumeric Terminal Turning the Dolphin OffTo Set the Date on a Numeric Terminal To Set the TimeFront Panel Features System FeaturesDolphin 7200 Basics CPUVariety of functions Using the Alphanumeric KeypadSPC Shift + U ESC Shift + BkspCLR Shift + a Using the Numeric Keypad Battery Charging Symbol Display SymbolsKey Combinations for Functions and Special Characters Entering Alpha and Special CharactersKeyboard Mode Back Panel FeaturesIcon Indicates Which means that … Reset Switch Battery WellBattery Charging Contacts Laser EngineNiMH Battery Pack Internal NiMH Backup BatteryMaintaining the Dolphins Batteries Servicing the Battery Pack Resetting the Dolphin Terminal Pin # Signal Description Direction Charging the Battery Through the RS-232 PortDolphin 7200 RS-232 About Dolphin 7200 RS-232Sending and Receiving Data Dolphin 7200 2D Mobile Computer Supported SymbologiesAbout the Dolphin 7200 2D Mobile Computer Reading Barcodes Linear bar code 2D Matrix symbolCapturing Images Re-Installing the Dolphin 7200 Demo ApplicationsLighting Conditions Dolphin 7200 2D Demo SoftwareF1 Decoding Demo Dolphin Demo Main ScreenTo scan a bar code F3 I.Q. Imaging Demo F2 Imaging DemoTo Take an Image To use the demo Tracking Number 231498324 AddressDefault Installation Directories InstallationDirectory Contents Dolphin OS and System Development SoftwareIcon Tapping this icon, … Help File, Document and Utility IconsBMP2LCD.EXE Dolphin UtilitiesBURN.EXE DCOMM2.EXE Dolphin File Transfer UtilityHBCFG.EXE HomeBase Configuration Utility DWIZARD.EXE Dolphin Upgrade WizardYX.EXE STL.EXEExamples ROM Image ZZZ.EXEUtility Description Compiling Applications for the Dolphin Dolphin Application DevelopmentSample Applications Compiling the Sample Programs Building the SamplesTo Add dolphinx.lib to an Applications Project Sending a File to the Dolphin Transferring Files to or from the Dolphin TerminalSending a File From Dolphin to Your PC Sending Files at a Higher RateSending Files to the Dolphin Using the Dolphin File Transfer Program and YX in Menu ModeDolphin EVS Engine Dolphin ROM Image and BootloaderUpgrading the Dolphin ROM Image EVS engine consists of three basic partsTo Load or Reload Dolphins Boot Loader Upgrading the Dolphin BootloaderTroubleshooting the Dolphin Terminal and HomeBase TroubleshootingIf You Have This Problem/Symptom Try This Dolphin Terminal and HomeBaseImage is not readable … Try This Troubleshooting with Dolphin 7200-2DDolphin HomeBase Battery ManagementHub of the System IrDA Optical CommunicationsFront Panel Dolphin 7200 HomeBase Parts and FunctionsComm OFFSolid green LED Back PanelMain Communications Port Side PanelsMulti-HomeBase Port Charging a Dolphin Terminal Charging Batteries in the Dolphin 7200 HomeBaseCharging an Additional NiMH Battery Pack Deep-Cycling the BatteryCommunications Connecting the Cables Setting up the Dolphin HomeBaseSetting the Configuration Switches IBM AT DB9 IBM XTSetting the Baud Rate Configuring a Single Dolphin 7200 HomeBaseVersion Number Baud Rate SelectionProgramming Commands How to Daisy Chain the Dolphin HomeBasesSwitch Setting Function Creating a Dolphin 7200 HomeBase NetworkAddress Assignment Baud Rate per Value of n Ascii Value of n Selected Baud Rate Communicating with the Dolphin TerminalDolphin 7200 User’s Guide Compact HomeBase Comm LED Dock LEDBack Panel Power Supply ConnectorRS-232 Communications Port Baud Rate Switches Powering the Dolphin TerminalBaud Rate Switch Bottom PanelDeep-Cycling Batteries Charging a Dolphin TerminalMounting the Dolphin 7200 Compact HomeBase Desk MountingWall Mounting Dolphin 7200 User’s Guide Setting up the Dolphin Compact HomeBase Setting Up for CommunicationsPin Configuration HomeBase /Host Port DCE IBM AT DB9 DTE IBM XT DB25 DTECommunicating with the Dolphin Terminal Dolphin 7200 User’s Guide Setting Up the Dolphin VehicleBase Basic FeaturesConnecting The Serial Cable Dolphin Vehicle BaseSwitch Position Binary Value Baud Rate Supplying Power to the Dolphin VehicleBaseSelecting the Baud Rate Side Panel Features Inserting the Dolphin Terminal into the VehicleBase Battery TemperaturesCharging Batteries in the VehicleBase Standard Serial Cable Cables for the VehicleBaseMaking Your Own Cable IBM AT DB9 IBM XT DB25Dolphin 7200 User’s Guide Intelligent Battery Charging Basic FeaturesDolphin MultiCharger Supplying Power to the Dolphin MultiCharger Setting Up the Dolphin MultiChargerTop Panel Inserting the Dolphin Battery Pack Servicing the Battery PackCharging Batteries in the Dolphin MultiCharger GreenProblem Issue TroubleshootingDeclaration of Conformity Dolphin 7200 User’s Guide Customer Support Product Service and RepairTechnical Assistance Online Product Service and Repair AssistanceOnline Technical Assistance North America/CanadaProduct Standard Factory Warranty Limited WarrantyDolphin 7200 User’s Guide Dolphin 7200 Terminal Specifications Technical SpecificationsCPU Temperature Storage Environmental Specifications OperatingTemperature Humidity Rating Bar Code Specifications Standard scanTypes Batch RS-232 Bar code symbolDigital Camera Cmos Camera Image EngineDolphin 7200 User’s Guide Code 39 Code 3 Bar Code SamplesCode UPC-ADolphin 7200 User’s Guide Decoding Demo Menu Layout 2D Decoding Demo DiagramSymbologies Setup MenuExample Selecting ALD decoding mode 2D Decoding Demo Screen ShotsDecoding Options Decode ModeEnter Centering WindowALD Window Dolphin 7200 User’s Guide IQ Imaging Test Target Dolphin 7200 User’s Guide Internal Commands Supported by GS-DOS GS-DOS CommandsHelp BreakCD Chdir DelayCLS CopyExit EchoGoto MD MkdirPrompt RebootRD Rmdir REMTime SyncTruename TypeSyntax VOL drive Product Identification Declarations of ConformityDolphin 7200 User’s Guide Product Identification Test Report Page Hand Held Products, Inc