Hand Held Products Troubleshooting with Dolphin 7200-2D, Image is not readable … Try This

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Troubleshooting the Dolphin Terminal and HomeBase

If You Have This Problem/Symptom	Try This:


I can not enter a ":" to change to Drive	The ":" is a special character that can be entered by typing "SHIFT" "Z". See
B: at the DOS prompt.	reference to special characters in Using the Alphanumeric Keypad (page 3-2)
	or Using the Numeric Keypad (page 3-4).

The CHARGING AUXBATT LED does	Check the power connections on the Dolphin HomeBase. Also check to
not come on when I insert a battery	ensure the battery pack is properly seated.
pack into the Dolphin HomeBase.

The CHARGING AUXBATT LED	The NiMH battery pack may need to be replaced. Insert a new battery pack
constantly changes from RED to	into the Dolphin HomeBase's auxiliary battery well.
ORANGE to GREEN.

The CHARGING MAIN BATT LED is	Check the cable connections to other devices. If you are connecting to
on, but the Dolphin terminal will not	another DCE device, be sure you're using a null modem cable. Try a
communicate.	previously tested cable if you suspect a bad cable.
	Check your communications program in both the Dolphin terminal and the
	RS-232 device with which you are communicating. Verify that the baud rates
	are set properly.

Troubleshooting with Dolphin 7200-2D

Image is not readable …	Try This:


Because it is too dark	Move to an area with more light to take image.

Because it is distorted	Hold Dolphin with Image-Capture terminal at 90 degree angle.

Because it is cut off	You are holding terminal too close to subject. Hold the terminal at a 90 degree
	angle and move it further away from the subject.

Because of a dirty lens	Wipe lens with clean, lint free cloth.

Because it is too small.	You are holding the terminal too far away from the subject. Hold the terminal at
	a 90 degree angle and move it closer to the subject.

Due to reflection	Adjust the angle at which you are holding the Dolphin terminal to avoid a
	reflection.

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Dolphin® 7200 User’s Guide

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Contents User’s Guide Disclaimer TrademarksTable of Contents Dolphin 7200 RS-232 Troubleshooting Compact HomeBase Appendix a Technical Specifications Appendix F Declarations of Conformity Introduction FeaturesMultiple Configurations ErgonomicsSafety Required Safety LabelsStatement of Agency Compliance Cdrh Laser Safety Statement 7200 BatchEN 60825-1 Laser Safety Statement FCC Class a Compliance Statement Canadian NoticeParameter Specification Regulatory and Safety Agency ApprovalsCare and Cleaning of the Dolphin BatteriesGetting Started Accessories for the DolphinDolphin HomeBase Power Adapter Dolphin MultiCharger About the DolphinConnects the Dolphin HomeBase to your desktop PC Dolphin 7200 RS-232 Terminal Dolphin 7200 ModelsDolphin 7200 Batch Terminal Dolphin 7200 2D TerminalBar Code Symbologies Supported Using Dolphin for the First TimeTurning the Dolphin On Inserting the Battery PackRemoving the Battery Pack To Set the Date on a Numeric Terminal Turning the Dolphin OffTo Set the Date on an Alphanumeric Terminal To Set the TimeDolphin 7200 Basics System FeaturesFront Panel Features CPUUsing the Alphanumeric Keypad Variety of functionsCLR Shift + a ESC Shift + BkspSPC Shift + U Using the Numeric Keypad Key Combinations for Functions and Special Characters Display SymbolsBattery Charging Symbol Entering Alpha and Special CharactersIcon Indicates Which means that … Back Panel FeaturesKeyboard Mode Battery Charging Contacts Battery WellReset Switch Laser EngineMaintaining the Dolphins Batteries Internal NiMH Backup BatteryNiMH Battery Pack Servicing the Battery Pack Resetting the Dolphin Terminal Dolphin 7200 RS-232 Charging the Battery Through the RS-232 PortPin # Signal Description Direction About Dolphin 7200 RS-232Sending and Receiving Data About the Dolphin 7200 2D Mobile Computer Supported SymbologiesDolphin 7200 2D Mobile Computer Linear bar code 2D Matrix symbol Reading BarcodesLighting Conditions Re-Installing the Dolphin 7200 Demo ApplicationsCapturing Images Dolphin 7200 2D Demo SoftwareTo scan a bar code Dolphin Demo Main ScreenF1 Decoding Demo To Take an Image F2 Imaging DemoF3 I.Q. Imaging Demo Tracking Number 231498324 Address To use the demoDirectory Contents InstallationDefault Installation Directories Dolphin OS and System Development SoftwareHelp File, Document and Utility Icons Icon Tapping this icon, …BURN.EXE Dolphin UtilitiesBMP2LCD.EXE DCOMM2.EXE Dolphin File Transfer UtilityDWIZARD.EXE Dolphin Upgrade Wizard HBCFG.EXE HomeBase Configuration UtilityExamples STL.EXEYX.EXE Utility Description ZZZ.EXEROM Image Sample Applications Dolphin Application DevelopmentCompiling Applications for the Dolphin To Add dolphinx.lib to an Applications Project Building the SamplesCompiling the Sample Programs Sending a File From Dolphin to Your PC Transferring Files to or from the Dolphin TerminalSending a File to the Dolphin Sending Files at a Higher RateUsing the Dolphin File Transfer Program and YX in Menu Mode Sending Files to the DolphinUpgrading the Dolphin ROM Image Dolphin ROM Image and BootloaderDolphin EVS Engine EVS engine consists of three basic partsUpgrading the Dolphin Bootloader To Load or Reload Dolphins Boot LoaderIf You Have This Problem/Symptom Try This TroubleshootingTroubleshooting the Dolphin Terminal and HomeBase Dolphin Terminal and HomeBaseTroubleshooting with Dolphin 7200-2D Image is not readable … Try ThisHub of the System Battery ManagementDolphin HomeBase IrDA Optical CommunicationsComm Dolphin 7200 HomeBase Parts and FunctionsFront Panel OFFBack Panel Solid green LEDMulti-HomeBase Port Side PanelsMain Communications Port Charging Batteries in the Dolphin 7200 HomeBase Charging a Dolphin TerminalCommunications Deep-Cycling the BatteryCharging an Additional NiMH Battery Pack Setting the Configuration Switches Setting up the Dolphin HomeBaseConnecting the Cables IBM AT DB9 IBM XTVersion Number Configuring a Single Dolphin 7200 HomeBaseSetting the Baud Rate Baud Rate SelectionSwitch Setting Function How to Daisy Chain the Dolphin HomeBasesProgramming Commands Creating a Dolphin 7200 HomeBase NetworkAddress Assignment Communicating with the Dolphin Terminal Baud Rate per Value of n Ascii Value of n Selected Baud RateDolphin 7200 User’s Guide Compact HomeBase Dock LED Comm LEDRS-232 Communications Port Power Supply ConnectorBack Panel Baud Rate Switch Powering the Dolphin TerminalBaud Rate Switches Bottom PanelMounting the Dolphin 7200 Compact HomeBase Charging a Dolphin TerminalDeep-Cycling Batteries Desk MountingWall Mounting Dolphin 7200 User’s Guide Pin Configuration HomeBase /Host Port DCE Setting Up for CommunicationsSetting up the Dolphin Compact HomeBase IBM AT DB9 DTE IBM XT DB25 DTECommunicating with the Dolphin Terminal Dolphin 7200 User’s Guide Connecting The Serial Cable Basic FeaturesSetting Up the Dolphin VehicleBase Dolphin Vehicle BaseSelecting the Baud Rate Supplying Power to the Dolphin VehicleBaseSwitch Position Binary Value Baud Rate Side Panel Features Charging Batteries in the VehicleBase Battery TemperaturesInserting the Dolphin Terminal into the VehicleBase Making Your Own Cable Cables for the VehicleBaseStandard Serial Cable IBM AT DB9 IBM XT DB25Dolphin 7200 User’s Guide Dolphin MultiCharger Basic FeaturesIntelligent Battery Charging Top Panel Setting Up the Dolphin MultiChargerSupplying Power to the Dolphin MultiCharger Charging Batteries in the Dolphin MultiCharger Servicing the Battery PackInserting the Dolphin Battery Pack GreenTroubleshooting Problem IssueDeclaration of Conformity Dolphin 7200 User’s Guide Product Service and Repair Customer SupportOnline Technical Assistance Online Product Service and Repair AssistanceTechnical Assistance North America/CanadaLimited Warranty Product Standard Factory WarrantyDolphin 7200 User’s Guide CPU Technical SpecificationsDolphin 7200 Terminal Specifications Temperature Humidity Environmental Specifications OperatingTemperature Storage Rating Bar Code Specifications Standard scanDigital Camera Cmos Camera Batch RS-232 Bar code symbolTypes Image EngineDolphin 7200 User’s Guide Code Bar Code SamplesCode 39 Code 3 UPC-ADolphin 7200 User’s Guide 2D Decoding Demo Diagram Decoding Demo Menu LayoutExample Selecting ALD decoding mode Setup MenuSymbologies 2D Decoding Demo Screen ShotsDecode Mode Decoding OptionsCentering Window EnterALD Window Dolphin 7200 User’s Guide IQ Imaging Test Target Dolphin 7200 User’s Guide Help GS-DOS CommandsInternal Commands Supported by GS-DOS BreakCLS DelayCD Chdir CopyGoto EchoExit MD MkdirRD Rmdir RebootPrompt REMTruename SyncTime TypeSyntax VOL drive Declarations of Conformity Product IdentificationDolphin 7200 User’s Guide Product Identification Test Report Page Hand Held Products, Inc