TROUBLESHOOTING
SOLID STATE HEAT PUMP CONTROL TROUBLESHOOTINGPROCEDURE
1.NOTE: A thorough understanding of the defrost cycle sequence is essential. Review that section earlier in this manual prior to troubleshooting the control. Turn on AC power supply to unit.
2.Turn thermostat blower switch to “fan on” – the indoor blower should start. (If it doesn’t, troubleshoot indoor unit and correct problem.)
3.Turn thermostat blower to “auto” position. Indoor blower should stop. NOTE: Many models have a
4.Set system switch to “heat” or “cool”. Adjust thermostat to call for heat or cool. The indoor blower, compressor and outdoor fan should start.
NOTE: If there was no power to 24 volt transformer, the compressor and outdoor fan motor will not start for 5 minutes. This is because of the compressor short cycle protection.
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| TABLE 1 | |
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| TROUBLESHOOTING | |
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Symptom | Possible Causes | What & How to Check / Repair | |
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Compressor will | Check for 24V from R to C | If 24V is not present at R, check wiring from board to transformer and check transformer input | |
not start (heating | on the heat pump control | and output voltage. If transformer has no 24V output, determine cause and replace | |
or cooling) |
| transformer. | |
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| Check for 24V from Y to C | If 24V is not present, check thermostat and thermostat wiring, outdoor thermostat (if equipped) | |
| on low voltage terminal strip | phase monitor (if equipped, used on some | |
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| next step. | |
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| Check for 24V from C to | If 24V is present, check and/or replace compressor contactor. If 24V is not present, jump the | |
| CC on heat pump control | speed up terminal for 10 seconds. If compressor does not start check for 24V from C to L1 | |
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| on the heat pump control. | |
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| Compressor lock out | If 24V is not present at L1 of the heat pump control, check the high pressure switch and low | |
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| pressure bypass relay (if equipped) and all associated wiring and terminals. The safety circuit | |
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| is a closed circuit. If the high pressure switch or low pressure bypass relay are open, the | |
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| control will lock out the compressor. Replace defective component. Cycle power off and on to | |
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| reset lock out. Jump speed up terminals for 10 seconds to override | |
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| Defective heat pump control | If 24V is present from C to Y, and C to L1 on the heat pump control, the time delay has been | |
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| overridden or expired and no 24V is present at CC, replace the heat pump control. | |
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Fan outdoor motor | Heat pump control defective | Check across fan relay on heat pump control. | |
does not run |
| Replace heat pump control. | |
(cooling or heating |
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Motor defective | Check for open or shorted motor winding. Replace motor. | ||
except during |
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Motor capacitor defective | Check capacitor rating. Check for open or shorted capacitor. Replace capacitor. | ||
defrost) | |||
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Reversing valve | Heat pump control defective | Check for 24V between | |
does not energize |
| 1. Check control circuit wiring. | |
(heating only) |
| 2. Replace heat pump control | |
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| Reversing valve solenoid | Check for open or shorted coil. | |
| coil defective | Replace solenoid coil. | |
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Unit will not go | Temperature sensor or heat | Disconnect temperature sensor from board and jumper across "SPEEDUP" terminals and "SEN | |
into defrost | pump control defective | JMP" terminals. This should cause the unit to go through a defrost cycle within one minute. | |
(heating only) |
| 1. If unit goes through defrost cycle, replace temperature sensor. | |
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| 2. If unit does not go through defrost cycle, replace heat pump control. | |
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Unit will not come | Temperature sensor or heat | Jumper across "SPEEDUP" terminal. | |
out of defrost | pump control defective. | This should cause the unit to come out of defrost within one minute. | |
(heating only) |
| 1. If unit comes out of defrost cycle, replace temperature sensor. | |
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| 2. If unit does not come out of defrost cycle, replace heat pump control. | |
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Manual | |
Page | 19 of 27 |