Patton electronic 4960 manual Troubleshooting DSL Connections, Diagnostics

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SmartNode 4960 Getting Started Guide5 • G.SHDSL Basic Configuration

Diagnostics

Table 11. Diagnostics commans

 

Command

Purpose

 

 

 

Step 1

node> show dsl type

Displays the type of modem installed.

 

 

 

Step 2

node> show dsl line-state

Displays information about the state of the DSL

 

 

link.

 

 

 

Step 3

node> show dsl version

Display firmware version information for the

 

 

modem.

 

 

 

Step 4

node# debug dsl-setup

Lists the configuration interactions between the

 

 

gateway and the modem module.

 

 

 

Troubleshooting DSL Connections

Link State:

Verify that the DSL link is established (status LED is continuously on)

PPPoE access:

Check if "show pppoe detail 3" shows "State: .... opened". This indicates that the PVC is valid and a that you reached a PPPoE server through it.

Check if "show ppp networks detail 3" shows "State: .... opened" for both the "LCP" and the "CHAP" sec- tion. If LCP is not working, there is probably no compatible authentication protocol configured. Make sure "authentication chap" and "authentication pap" are included in the subscriber setup. If only CHAP failed there may be an error with the username or password.

Run the “debug” command: node# debug dsl-setup(See table 11 above).

Troubleshooting DSL Connections

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Contents SmartNode 4960 Series Mailsupport@patton.com Summary Table of Contents Table of Contents Shdsl Basic Configuration Cabling List of Figures List of Tables About this guide AudienceStructure Precautions Safety when working with electricityTypographical conventions used in this document General observationsGeneral conventions Node Chapter contents General informationSmartNode 4960 overview SmartNodeSmartNode 4960 models with integrated G.SHDSL interface SmartNode 4960 rear panel SmartNode 4960 rear panel ports are described in tableWAN ETH 0/0 SmartNode 4960 front panel SN4960/4ELED Applications overview Introduction Application-Edge intelligence of enterprise communicationApplication-Multi-service Isdn Internet telephony IAD How it worksApplications overview SmartNode installation Site log Planning the installationNetwork Diagram Network informationInstalling the gateway router Connecting the 10/100/1000Base-T Ethernet LAN and WAN cables Connecting the power supply Initial configuration Connecting the SmartNode to your laptop PC Connecting the SmartNode to your laptop PCConfiguring the desired IP address Factory-default IP settingsLogin Changing the WAN IP addressConnecting the SmartNode to the network LANLoading the configuration optional Start-up with factory configuration BootloaderStart Bootloader Load a new application image SmartWare via TftpRedBoot ipaddress -g gateway Load a new application image SmartWare via the serial link Xmodem ymodem -bAdditional information Shdsl Basic Configuration Line Setup Configuring PPPoEConfiguration Summary Profile napt WANSetting up permanent virtual circuits PVC Using PVC channels in bridged Ethernet modeUsing PVC channels with PPPoE Troubleshooting DSL Connections DiagnosticsContacting Patton for assistance Warranty coverage Contact informationPatton support headquarters in the USA Out-of-warranty service RMA numbersAppendix a Compliance information Radio and TV Interference SafetyCompliance FCC Part 68 Acta StatementIndustry Canada Notice CE Declaration of ConformityAppendix B Specifications Voice processing signalling dependent Voice connectivityData connectivity Voice signalling Fax and modem supportVoice routing-session router System IP servicesManagement PhysicalShdsl Daughter Card if applicable DSLIdentification of the SmartNode devices via Snmp SmartNode Model SysObjectIDAppendix C Cabling Connecting a serial terminal ConsoleEthernet E1 PRI T1 PRI Appendix D Port pin-outs Console port EIA-561 RJ-45 8-pin portPRI port Shdsl portAppendix E SmartNode 4960 factory configuration Introduction Appendix F End user license agreement End User License Agreement Termination Other licenses
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