Patton electronic 4960 manual Contact information, Patton support headquarters in the USA

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SmartNode 4960 Getting Started Guide

6 • Contacting Patton for assistance

 

 

Introduction

This chapter contains the following information:

“Contact information”—describes how to contact Patton technical support for assistance.

“Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the warranty and obtaining a return merchandise authorization (RMA).

Contact information

Patton Electronics offers a wide array of free technical services. If you have questions about any of our other products we recommend you begin your search for answers by using our technical knowledge base. Here, we have gathered together many of the more commonly asked questions and compiled them into a searchable database to help you quickly solve your problems.

Patton support headquarters in the USA

Online support: available at www.patton.com

E-mail support: e-mail sent to support@patton.com will be answered within 1 business day

Telephone support: standard telephone support is available five days a week—from 8:00 am to 5:00 pm EST (1300 to 2200 UTC/GMT)—by calling +1 (301) 975-1007

Fax: +1 (253) 663-5693

Alternate Patton support for Europe, Middle East, and Africa (EMEA)

Online support: available at www.patton-inalp.com

E-mail support: e-mail sent to support@patton-inalp.comwill be answered within 1 business day

Telephone support: standard telephone support is available five days a week—from 8:00 am to 5:00 pm CET (0900 to 1800 UTC/GMT)—by calling +41 (0)31 985 25 55

Fax: +41 (0)31 985 25 26

Warranty Service and Returned Merchandise Authorizations (RMAs)

Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship- ment. All of our products are backed by a comprehensive warranty program.

Note If you purchased your equipment from a Patton Electronics reseller, ask your reseller how you should proceed with warranty service. It is often more con- venient for you to work with your local reseller to obtain a replacement.

Patton services our products no matter how you acquired them.

Warranty coverage

Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod- uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work- manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or unauthorized modification.

Introduction

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Contents SmartNode 4960 Series Mailsupport@patton.com Summary Table of Contents Table of Contents Shdsl Basic Configuration Cabling List of Figures List of Tables Structure About this guideAudience Precautions Safety when working with electricityGeneral conventions Typographical conventions used in this documentGeneral observations Node Chapter contents General informationSmartNode 4960 overview SmartNodeSmartNode 4960 models with integrated G.SHDSL interface SmartNode 4960 rear panel SmartNode 4960 rear panel ports are described in tableWAN ETH 0/0 SmartNode 4960 front panel SN4960/4ELED Applications overview Introduction Application-Edge intelligence of enterprise communicationApplication-Multi-service Isdn Internet telephony IAD How it worksApplications overview SmartNode installation Planning the installation Network DiagramSite log Network informationInstalling the gateway router Connecting the 10/100/1000Base-T Ethernet LAN and WAN cables Connecting the power supply Initial configuration Connecting the SmartNode to your laptop PC Connecting the SmartNode to your laptop PCFactory-default IP settings LoginConfiguring the desired IP address Changing the WAN IP addressConnecting the SmartNode to the network LANLoading the configuration optional Bootloader Start BootloaderStart-up with factory configuration Load a new application image SmartWare via TftpRedBoot ipaddress -g gateway Load a new application image SmartWare via the serial link Xmodem ymodem -bAdditional information Shdsl Basic Configuration Line Setup Configuring PPPoEConfiguration Summary Profile napt WANUsing PVC channels with PPPoE Setting up permanent virtual circuits PVCUsing PVC channels in bridged Ethernet mode Troubleshooting DSL Connections DiagnosticsContacting Patton for assistance Patton support headquarters in the USA Warranty coverageContact information Out-of-warranty service RMA numbersAppendix a Compliance information Safety ComplianceRadio and TV Interference FCC Part 68 Acta StatementIndustry Canada Notice CE Declaration of ConformityAppendix B Specifications Data connectivity Voice processing signalling dependentVoice connectivity Voice routing-session router Voice signallingFax and modem support IP services ManagementSystem PhysicalShdsl Daughter Card if applicable DSLIdentification of the SmartNode devices via Snmp SmartNode Model SysObjectIDAppendix C Cabling Connecting a serial terminal ConsoleEthernet E1 PRI T1 PRI Appendix D Port pin-outs Console port EIA-561 RJ-45 8-pin portPRI port Shdsl portAppendix E SmartNode 4960 factory configuration Introduction Appendix F End user license agreement End User License Agreement Termination Other licenses
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4960 specifications

The Patton Electronics 4960 is a cutting-edge solution designed to facilitate reliable, high-speed data communication over traditional copper telephone lines. This versatile device is particularly noted for its carrier-grade performance and is widely utilized in a variety of applications, from telecommunications to industrial automation.

One of the main features of the 4960 is its ability to support both T1 and E1 connectivity. This adaptability makes it an excellent choice for organizations that need to interface with different types of line configurations. The device offers a reliable method for transmitting voice and data without significant loss or degradation in quality. Enhanced echo cancellation technology further optimizes communication, ensuring clear transmission even in challenging network conditions.

The 4960 is equipped with advanced modulation techniques, including Adaptive Trellis Coding and Echo Cancellation. These technologies enable the device to maintain high throughput and resilience in fluctuating line conditions. This adaptation to network conditions makes the Patton 4960 well-suited for long-range communications, significantly extending the reach of WAN connections.

In terms of management and monitoring, the device boasts both SNMP support and a web interface that allows for straightforward configuration and real-time monitoring. The user-friendly interface is designed to provide network administrators with the necessary tools to troubleshoot and ensure optimal performance, reducing downtime and maintenance costs.

In addition to its robust architecture, the Patton 4960 integrates seamlessly into various networking environments. It can be deployed in a range of scenarios, such as connecting remote sites, supporting legacy equipment, or even functioning as a bridge for VoIP systems. The flexibility offered by the 4960 enhances its appeal across different sectors, from small businesses to large enterprises.

With built-in surge protection and a durable casing, the Patton 4960 is designed with reliability in mind, ensuring that users can count on consistent performance even in demanding environments. This dedication to robustness contributes to its reputation as a trusted device among IT professionals.

In summary, the Patton Electronics 4960 stands out for its combination of advanced features, compatibility, and ease of use. Its adaptability to both T1 and E1 lines, coupled with robust data transmission technologies, makes it a valuable asset for any organization seeking reliable communication solutions.