Patton electronic 4960 manual Out-of-warranty service, RMA numbers

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SmartNode 4960 Getting Started Guide

6 • Contacting Patton for assistance

 

 

Out-of-warranty service

Patton services what we sell, no matter how you acquired it, including malfunctioning products that are no longer under warranty. Our products have a flat fee for repairs. Units damaged by lightning or other catastro- phes may require replacement.

Returns for credit

Customer satisfaction is important to us, therefore any product may be returned with authorization within 30 days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment or you are dissatisfied in any way, please contact us to request an RMA number to accept your return. Patton is not responsible for equipment returned without a Return Authorization.

Return for credit policy

Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment.

30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price).

Over 60 days: Products will be accepted for repairs only.

RMA numbers

RMA numbers are required for all product returns. You can obtain an RMA by doing one of the following:

Completing a request on the RMA Request page in the Support section at www.patton.com

By calling +1 (301) 975-1007and speaking to a Technical Support Engineer

By sending an e-mail to returns@patton.com

All returned units must have the RMA number clearly visible on the outside of the shipping container. Please use the original packing material that the device came in or pack the unit securely to avoid damage during shipping.

Shipping instructions

The RMA number should be clearly visible on the address label. Our shipping address is as follows:

Patton Electronics Company

RMA#: xxxx

7622 Rickenbacker Dr.

Gaithersburg, MD 20879-4773 USA

Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return shipping costs.

Warranty Service and Returned Merchandise Authorizations (RMAs)

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Contents SmartNode 4960 Series Mailsupport@patton.com Summary Table of Contents Table of Contents Shdsl Basic Configuration Cabling List of Figures List of Tables About this guide AudienceStructure Safety when working with electricity PrecautionsTypographical conventions used in this document General observationsGeneral conventions Node General information Chapter contentsSmartNode SmartNode 4960 overviewSmartNode 4960 models with integrated G.SHDSL interface SmartNode 4960 rear panel ports are described in table SmartNode 4960 rear panelWAN ETH 0/0 SN4960/4E SmartNode 4960 front panelLED Applications overview Application-Edge intelligence of enterprise communication IntroductionHow it works Application-Multi-service Isdn Internet telephony IADApplications overview SmartNode installation Network Diagram Planning the installationSite log Network informationInstalling the gateway router Connecting the 10/100/1000Base-T Ethernet LAN and WAN cables Connecting the power supply Initial configuration Connecting the SmartNode to your laptop PC Connecting the SmartNode to your laptop PCLogin Factory-default IP settingsConfiguring the desired IP address Changing the WAN IP addressLAN Connecting the SmartNode to the networkLoading the configuration optional Start Bootloader BootloaderStart-up with factory configuration Load a new application image SmartWare via TftpRedBoot ipaddress -g gateway Xmodem ymodem -b Load a new application image SmartWare via the serial linkAdditional information Shdsl Basic Configuration Configuring PPPoE Line SetupProfile napt WAN Configuration SummarySetting up permanent virtual circuits PVC Using PVC channels in bridged Ethernet modeUsing PVC channels with PPPoE Diagnostics Troubleshooting DSL ConnectionsContacting Patton for assistance Warranty coverage Contact informationPatton support headquarters in the USA RMA numbers Out-of-warranty serviceAppendix a Compliance information Compliance SafetyRadio and TV Interference FCC Part 68 Acta StatementCE Declaration of Conformity Industry Canada NoticeAppendix B Specifications Voice processing signalling dependent Voice connectivityData connectivity Voice signalling Fax and modem supportVoice routing-session router Management IP servicesSystem PhysicalDSL Shdsl Daughter Card if applicableSmartNode Model SysObjectID Identification of the SmartNode devices via SnmpAppendix C Cabling Console Connecting a serial terminalEthernet E1 PRI T1 PRI Appendix D Port pin-outs EIA-561 RJ-45 8-pin port Console portShdsl port PRI portAppendix E SmartNode 4960 factory configuration Introduction Appendix F End user license agreement End User License Agreement Other licenses Termination
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4960 specifications

The Patton Electronics 4960 is a cutting-edge solution designed to facilitate reliable, high-speed data communication over traditional copper telephone lines. This versatile device is particularly noted for its carrier-grade performance and is widely utilized in a variety of applications, from telecommunications to industrial automation.

One of the main features of the 4960 is its ability to support both T1 and E1 connectivity. This adaptability makes it an excellent choice for organizations that need to interface with different types of line configurations. The device offers a reliable method for transmitting voice and data without significant loss or degradation in quality. Enhanced echo cancellation technology further optimizes communication, ensuring clear transmission even in challenging network conditions.

The 4960 is equipped with advanced modulation techniques, including Adaptive Trellis Coding and Echo Cancellation. These technologies enable the device to maintain high throughput and resilience in fluctuating line conditions. This adaptation to network conditions makes the Patton 4960 well-suited for long-range communications, significantly extending the reach of WAN connections.

In terms of management and monitoring, the device boasts both SNMP support and a web interface that allows for straightforward configuration and real-time monitoring. The user-friendly interface is designed to provide network administrators with the necessary tools to troubleshoot and ensure optimal performance, reducing downtime and maintenance costs.

In addition to its robust architecture, the Patton 4960 integrates seamlessly into various networking environments. It can be deployed in a range of scenarios, such as connecting remote sites, supporting legacy equipment, or even functioning as a bridge for VoIP systems. The flexibility offered by the 4960 enhances its appeal across different sectors, from small businesses to large enterprises.

With built-in surge protection and a durable casing, the Patton 4960 is designed with reliability in mind, ensuring that users can count on consistent performance even in demanding environments. This dedication to robustness contributes to its reputation as a trusted device among IT professionals.

In summary, the Patton Electronics 4960 stands out for its combination of advanced features, compatibility, and ease of use. Its adaptability to both T1 and E1 lines, coupled with robust data transmission technologies, makes it a valuable asset for any organization seeking reliable communication solutions.